We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

bruno exclusively booking for a single dayClosed   Amelia   Updated March 25, 2024 at 11:32am   4 Most recent comment from Marko Davidović:Hello again,The same answers apply Amelia works like thisIf you have service that last 1 hour and your employee work hours then this service can be booked 8 times we do not have option to block this ... Victor Problems displaying upcoming eventsClosed   Amelia   Updated March 25, 2024 at 11:30am   4 Most recent comment from Uroš Jovanović:Hello Victor,The reason why the form is not visible is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on y ... Dutdao Junaem Data not found in AmeliaBookingClosed   Amelia   Updated March 25, 2024 at 10:55am   2 Most recent comment from Uroš Jovanović:Hello Dutdao,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... alex Incorrect verbiageClosed   Amelia   Updated March 25, 2024 at 10:46am   12 Most recent comment from Stefan Petrov:Hello alex,It's the combination between the minimum and maximum capacity and appointment settings. For example, if you have a minimum capacity set to 2 and the option "Allow booking below minimum ... Uriahs Issue with Date PickerClosed   wpDataTables   Updated March 25, 2024 at 10:42am   7 Most recent comment from Miloš Jovanović:Hi Uriahs,That is great to hear, thank you for letting us know.So far, on all our Test sites and for other users, this fix is working, so it should be added as part of our next Update.We will be here ... julien philippe waiting list eventsClosed   Amelia   Updated March 25, 2024 at 10:39am   4 Most recent comment from Stefan Petrov:You are welcome, Julien.Should you have any other questions or issues, feel free to reach out to us and we will kindly assist.Have a nice day! Mati Customise pdf and excel. And sum of recordsClosed   wpDataTables   Updated March 25, 2024 at 10:29am   2 Most recent comment from Miloš Jovanović:Hello,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://wpdatatables.com/documentation/table-features/calculation-functions/For future reference, ... Zaid Ismail Unable to book appointment from packageClosed   Amelia   Updated March 25, 2024 at 10:12am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are glad to hear that everything is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each quest ... Ioannis Amelia booking errorClosed   Amelia   Updated March 25, 2024 at 10:10am   10 Most recent comment from Marko Davidović:Hello there Dutdao,We are glad if this has helped you and as soon as your other ticket pops upour agent will reposn to it.Should you have any further inquiries, we kindly request that you open separat ... Alessandro Stefanoni FIXED - Issue with Polylang and localeLanguageClosed   Amelia   Updated March 25, 2024 at 10:07am   2 Most recent comment from Marko Davidović:Hello again Alessandro,Thank you once again for sharing this with us and we hope that will other users that have issues with the Polylang.We wish you all the best and hope you have a wonderful day a ... Riina Google calendar invite time is wrongClosed   Amelia   Updated March 25, 2024 at 10:06am   4 Most recent comment from Marko Davidović:Hello again,You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will g ... 松井　久男 AmeliaClosed   Amelia   Updated March 25, 2024 at 9:57am   2 Most recent comment from Stefan Petrov:Hello 松井　久男,Thanks for reaching out to us.If your Activation Tab in the main plugin settings looks like this, it means that you have the Lite ( free) Plugin version installed. Please follo ... Nguyen Thi Categories FilterClosed   Amelia   Updated March 25, 2024 at 9:03am   2 Most recent comment from Stefan Petrov:Hello Nguyen Thi,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3612551/For future reference, please don't ... Trevor Hughes Event: Allow Bring More PeopleClosed   Amelia   Updated March 25, 2024 at 8:51am   4 Most recent comment from Stefan Petrov:Hello Trevor,Some people previously used third-party plugins like Advanced Custom Fields (ACF), but again, then customers would need to populate these additional fields. Currently, there is no workar ... Mikka W Connect custom fields by categoryClosed   Amelia   Updated March 25, 2024 at 8:32am   2 Most recent comment from Stefan Petrov:Hello Mikka,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  t ...