Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay
  Public Ticket #3620685
Drop Downs not Working
Open

Comments

  • Kyle Mulhern started the conversation

    None of the drop downs in any area (setting up new table, general settings, or on individual columns) are working. Tested on chrome and firefox and on different computers. 

  •  1,692
    Miloš replied

    Hello,

    There could be a couple of possible roots of this issue.

    1. Please try this first.

    Go to the main plugin settings, and disable/uncheck option "Include full bootstrap front-end".

    6715866317.png

    Then refresh the page with the table, and check if dropdowns are now working.



    2. If that does not help, then it is most probably the following :

    At the moment, our plugin has a conflict if your Theme is using Bootstrap 4 or higher,

    since we are using Bootstrap 3.

    Our developers will do their best to upgrade our plugin's Bootstrap version as soon as possible,

    but we can't say an exact ETA on it.

    You can certainly follow our changeLog page if you'd like ( it is also available in the plugin dashboard), where we state any changes/new features/bug fixes during updates;

    and our newsletter, so you're informed about new features, bug fixes, freebies, etc.

    -

    We found a workaround fix for this Bootstrap dropdown conflict by adding a function to functions.php of the current Theme or  Child Theme.

    I will give you an example what we do for JupiterX Theme.

    This is what we added to another user's Child Theme functions.php:

    function bootstrap_dequeue_script() {
     $pageID = get_the_ID();
     if ($pageID == 2137){
            wp_dequeue_script('jupiterx');
     }
    }
    add_action( 'wp_print_scripts', 'bootstrap_dequeue_script', 100 );

    Please note this slug name of the script that is loading the Bootstrap,

    for the JupiterX Theme it is called 'jupiterx', on this line :

    wp_dequeue_script('jupiterx'); But for your Theme, this might be anything else, such as 'bootstrap' for example, or 'bootstrap-js', so if you can please check what is that slug named for that Theme, and change it on that line of code. -

    Also, it is important to input your Page or Post ID. Notice this Page ID 2137, on the line :

    if ($pageID == 2137){

    You will need to check what is your page/post ID where you have our tables and/or charts.

    You can find this on the "Edit Page/Post"  in the URL parameter like this :

    8258063532.png

    if you have other pages with tables, or plan to add more in the future,

    add the page/ or Post ID's on that line of code by adding a "double stick symbol" (||) like this , for example :

    if ($pageID == 567 || 583){

    And just to note, this code will not be affected by our Plugin's Updates, so you can keep wpDatatables up to date, and this code will stay unchanged.


    Let us know how it goes, we will be here if further assistance is needed.

    Thank you.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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