We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Hendrik License for testClosed   Amelia   Updated April 1, 2024 at 2:15pm   4 Most recent comment from Stefan Petrov:Hello Hendrik,You are most welcome!If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Akeem Hollis Upgrade to StandardClosed   Amelia   Updated April 1, 2024 at 2:08pm   2 Most recent comment from Uroš Jovanović:Hello Akeem,Thank you for reaching out to us.For that purpose, you will have to download the Standard version of the plugin that you can find on the TMS store. After that, install it on your website, ... Anne Sophie BELLANGER Problems with notificationClosed   Amelia   Updated April 1, 2024 at 1:56pm   2 Most recent comment from Uroš Jovanović:Hello Anne, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3617578/For future reference, please don't open m ... Tony Mole Relational DatabasesClosed   wpDataTables   Updated April 1, 2024 at 1:41pm   5 Most recent comment from Miloš Jovanović:Hi Tony, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets.  I am sorry that it has taken longer than usual to re ... FilippoM INVOICE AMELIA CHECKOUTClosed   Amelia   Updated April 1, 2024 at 12:56pm   4 Most recent comment from Uroš Jovanović:Hello Filippo,Thank you for the update on this.Thank you for bringing your request to our attention. We appreciate your feedback and understand the importance of streamlining the invoice generation pr ... Richard Aubin Catalog Category Sidebar not showing in on Services VieClosed   Amelia   Updated April 1, 2024 at 12:19pm   4 Most recent comment from Uroš Jovanović:Hello Richard,Thank you for reaching out to us.We have noted both of these issues and they will be resolved as soon as possible.Thank you for your patience. Jon Drees Customer Panel LinkClosed   Amelia   Updated April 1, 2024 at 12:09pm   2 Most recent comment from Uroš Jovanović:Hello Jon,Thank you for reaching out to us.Customer panel notification is not sent out when the customer is created, but rather when the "Forgot a password" button is clicked on the customer panel.A ... 松井　久男 AmeliaClosed   Amelia   Updated April 1, 2024 at 11:13am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. Amarjit Singh Remove date and time from booking formClosed   Amelia   Updated April 1, 2024 at 11:07am   3 Most recent comment from Uroš Jovanović:Hello Amarjit,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Vincent How can I prevent booking on schedules already filled in on Google Calendar?Closed   Amelia   Updated April 1, 2024 at 11:02am   2 Most recent comment from Uroš Jovanović:Hello Vincent,Glad to hear that the issue has been resolved.I will have this ticket closed now. Promsy Célia Problem with notificationClosed   Amelia   Updated April 1, 2024 at 11:01am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.This is most likely due to the emoji that is added to the notification template as they are not supported in Amelia.Please remove it and let me know if it works ... Vachirawit error after new version updatedClosed   Amelia   Updated April 1, 2024 at 10:42am   4 Most recent comment from Uroš Jovanović:Hello Vachirawit,Thank you for that.I am looking forward to your update on this. Graeme Amelia Shortcode with Elementor Pro popupClosed   Amelia   Updated April 1, 2024 at 9:50am   9 Most recent comment from Stefan Petrov:Hello Veintiuno,In case when you have similar issues, we kindly advise opening a new ticket with the subject name.  This is because in case if we have to do troubleshooting or any other kind of ass ... Marie-Josefine Elze stornierte EventsClosed   Amelia   Updated April 1, 2024 at 9:40am   2 Most recent comment from Uroš Jovanović:Hello Marie-Josefine,Thank you for reaching out to us.At the moment, that is how it works in Amelia, but you can disable the following option when you cancel an event.Please let me know if that works ... Gil Ronen price by dateClosed   Amelia   Updated April 1, 2024 at 9:22am   2 Most recent comment from Stefan Petrov:Hello Gil Ronen,Thanks for reaching out to us.You would need to create another employee, assign him to the same service and set the work hours to weekends (holiday) with the higher pricing. In this wa ...