We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Armando Technical Issue NotificationClosed Pre-purchase questions for Amelia   Updated March 15, 2024 at 6:35am   4 Most recent comment from Marko Davidović:Hello again,We understand but this is not possible at this time.Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you t ... Douglas featureClosed Pre-purchase questions for wpDataTables   Updated March 14, 2024 at 9:58pm   4 Most recent comment from Miloš Jovanović:Hi Douglas,You're welcome, I am happy to advise. That being said, this might be an interesting new option/feature to add, in terms of storing the information about the Post/or Page ID where a ... Ralph Flexible SlotsClosed   Amelia   Updated March 14, 2024 at 2:39pm   2 Most recent comment from Stefan Petrov:Hello Ralph,Thanks for reaching out to us.You can use the "special days" option for this purpose. While the working hours configuration is applied on each day of the week, the "special days" can be c ... Lysann Booking Form 2.0Closed   Amelia   Updated March 14, 2024 at 1:34pm   10 Most recent comment from Uroš Jovanović:Hello Lysann,You are welcomePlease open another ticket for this purpose and we will respond as soon as possible.I will have this ticket closed now. Maurizio Di Franco Appointments not syncing with Google CalendarClosed   Amelia   Updated March 14, 2024 at 1:01pm   8 Most recent comment from Stefan Petrov:Hello Maurizio,Thank you for providing additional information. Unfortunately, if the issue occurs intermittently, we are unable to reproduce it consistently, making it challenging to identify the root ... reg viguier local hourClosed   Amelia   Updated March 14, 2024 at 1:00pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the t ... Bertrand pending paymentClosed Pre-purchase questions for Amelia   Updated March 14, 2024 at 12:07pm   6 Most recent comment from Marko Davidović:Hello again,We can see from your video that you did not enabled Mollie for the service And in payment setting it seems to you that you do not have an online payment method set for some servicesThe pa ... Against The Odds %booked_customer% not working in some notificationsClosed   Amelia   Updated March 14, 2024 at 11:20am   6 Most recent comment from Uroš Jovanović:Hello,Glad to be able to assist you.Please let me know if you have any other questions. Athanasios Mousiolis Transition to bokking form v2Closed   Amelia   Updated March 14, 2024 at 11:11am   6 Most recent comment from Stefan Petrov:Hello Athanasios,Thanks for the suggestion. I will also make sure that i forward this information to the management/developers.Anyway, let us know if you have any other questions or issues. Tobias Dressel Employee PanelClosed   Amelia   Updated March 14, 2024 at 10:46am   7 Most recent comment from Uroš Jovanović:Hello Tobias,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versio ... Waqas Hussain ResellerClosed   Amelia   Updated March 14, 2024 at 10:31am   2 Most recent comment from Stefan Petrov:Hello Waqas,Thanks for reaching out to us.You are not allowed to resell the licenses to other clients, but you can offer the service of creating a website and Amelia configuration. In this case, the ... Eliada Morgane Pomies amelia is no longer displayedClosed   Amelia   Updated March 14, 2024 at 10:09am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in ... Khalil Joshi customer signupsClosed   Amelia   Updated March 14, 2024 at 9:53am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. If they do not complete the booking process they are not customers and this data can not ... George Event LocationsClosed   Amelia   Updated March 14, 2024 at 9:47am   19 Most recent comment from Marko Davidović:Hello again George,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and ... Benoit Lamaury Sales conditionClosed   Amelia   Updated March 14, 2024 at 9:22am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor tag like this: Terms ...