We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

chris customer notificationsClosed   Amelia   Updated April 3, 2024 at 5:25am   5 Most recent comment from Marko Davidović:Hello again,My apologies I forgot to ask this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that really matter to our future cus ... son nguyen Bringing anyone with youClosed   Amelia   Updated April 2, 2024 at 10:40pm   2 Most recent comment from Uroš Jovanović:Hello Son,Thank you for reaching out to us.There is such an option on the Amelia/Services/Duration & Pricing page.Please let me know if that works for you or not.Looking forward to your reply. Nathan Hamilton Default Table Padding & CSSClosed   wpDataTables   Updated April 2, 2024 at 8:00pm   4 Most recent comment from Miloš Jovanović:Hi Nathan,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great d ... RAHUL SINGH Chart Creation Option if Data Consist PercentageClosed Pre-purchase questions for wpDataTables   Updated April 2, 2024 at 7:50pm   7 Most recent comment from Miloš Jovanović:Hello,This can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't be having t ... Lisbel Valdés Rodríguez eMail validationClosed   Amelia   Updated April 2, 2024 at 2:04pm   12 Most recent comment from Stefan Petrov:Hello Lisbel,You are welcome! You just confirmed the workaround for email verification with new v2 booking formOf course, in case if you have any other questions, feel free to reach out to us and we w ... Gianluca Minenna Appointment without calendarClosed   Amelia   Updated April 2, 2024 at 12:39pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can not skip the calendar step in Amelia. Amelia is designed for appointments and da ... Dawn Fields Customer LabelClosed   Amelia   Updated April 2, 2024 at 11:50am   2 Most recent comment from Uroš Jovanović:Hello Dawn,Thank you for reaching out to us.Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. If ... Hendrik Customize Woocommerce Appointment InfoClosed   Amelia   Updated April 2, 2024 at 9:03am   11 Most recent comment from Marko Davidović:Hello Hendrik,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we w ... William Possibility to use it for restaurants?Closed Pre-purchase questions for Amelia   Updated April 2, 2024 at 7:31am   2 Most recent comment from Stefan Petrov:Hello William,Thanks for reaching out to us.Yes, Amelia can be used for restaurant setup, let me explain how it works. In the backend, you configure the services, employees, and work hours of those em ... Ste Anders Hiding the priceClosed   Amelia   Updated April 2, 2024 at 7:19am   6 Most recent comment from Stefan Petrov:This option is in "general", it will be applied to all coupons. When creating a new coupon, in coupon settings, you can assign this coupon to particular services / events, which means that the coupon ... Paka Monette Font Colors Based on Positive or Negative IntegersClosed   wpDataTables   Updated April 2, 2024 at 5:00am   4 Most recent comment from Miloš Jovanović:Hi Paka,Just a small follow up.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new t ... Jim Hartwell Column Settings: StringClosed   wpDataTables   Updated April 2, 2024 at 2:51am   2 Most recent comment from Miloš Jovanović:Hi Jim, If you wish to sort a String Column type as 'time logic', that is not possible. The String Column can only sort as alphabetical logic. If you wish it to sort by 'time', t ... fei error：Column 'pos' cannot be nullClosed   wpDataTables   Updated April 16, 2024 at 2:12pm   11 Most recent comment from Miloš Jovanović:Hi fei,First, my sincerest apologies it took us so long to investigate everything about this issue.I am sorry to disappoint you, but our developers can confirm it was never possible for our Manual ... dan FormClosed   Amelia   Updated April 1, 2024 at 2:26pm   2 Most recent comment from Stefan Petrov:Hello dan,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. The workaround would be to use the custom fields - To add a link to Term ... Karelia Carcasses I can't find where to configure WhatsApp notificationsClosed   Amelia   Updated April 1, 2024 at 2:24pm   2 Most recent comment from Uroš Jovanović:Hello Karelia,Thank you for reaching out to us.Please note that the WhatsApp integration is only available in Amelia Pro and Amelia Elite License plans.Licenses can be upgraded to higher tiers through ...