We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kyle Mulhern Drop Downs not WorkingClosed   wpDataTables   Updated April 4, 2024 at 11:24am   2 Most recent comment from Miloš Jovanović:Hello,There could be a couple of possible roots of this issue.1. Please try this first. Go to the main plugin settings, and disable/uncheck option "Include full bootstrap front-end". Then refresh the ... Henry Cannot complete orders via WooCommerceClosed   Amelia   Updated April 4, 2024 at 10:01am   15 Most recent comment from Stefan Petrov:Hello Henry,Looks like the issue is coming from "Extra Product Options" plugin. There is this option enabled.By default, there is no option for zero prices products that can be enabled in WooCoomerce, ... Tania Hiatt Fatal error after updateClosed   Amelia   Updated April 4, 2024 at 9:07am   2 Most recent comment from Stefan Petrov:Hello Tania,Thanks for reaching out to us. Can you please provide more information like screenshots or perhaps the WP admin credentials? We do not interfere with any data or anything else except for ... Eddie I want 15 minute buffer times, I work for one hour and take 15 minutes between clients.Closed   Amelia   Updated April 4, 2024 at 6:38am   4 Most recent comment from Uroš Jovanović:Hello Jair,Without setting up default time slot step, there is no option to set up buffer times or duration like that.That is how it works in Amelia to allow users to have more control over settings o ... Siddhi Appointment missing in Amelia booking systemClosed   Amelia   Updated April 4, 2024 at 6:35am   9 Most recent comment from Marko Davidović:Hello again,Then the only other solution that we have at this time is to disconnect employees from the calendar and reconnect it again and then purge the cache and this should not happen again. Hope ... Robert Emanuel export sales and or customer dataClosed   Amelia   Updated April 3, 2024 at 9:14pm   2 Most recent comment from Uroš Jovanović:Hello Robert,For that purpose, you can take a look at the following two options on the Amelia/Customers and Amelia/Finance pages respectivelly..Please let me know if that works for you or not. Johnny Brito General Questions about the pluginClosed Pre-purchase questions for wpDataTables   Updated April 3, 2024 at 4:56pm   2 Most recent comment from Miloš Jovanović:Hi Johnny,I am sorry to disappoint you, but our Plugin will not be capable of achieving all the aspects of your Use-Case.You can only build, display and edit Tables with our Plugin, we don't hav ... Tomáš Strmiska Issue with reservation remind and cancelClosed   Amelia   Updated April 3, 2024 at 3:06pm   37 Most recent comment from Miloš Jovanović:Hi Tomáš,Thank you, we found the new tickets and happy to report, we were able to resolve all the issues on your Site.Please check our replies there;and of course,if anything new comes up, don' ... Liam O\'Leary Questions before PurchasingClosed Pre-purchase questions for Amelia   Updated April 3, 2024 at 1:39pm   2 Most recent comment from Uroš Jovanović:Hello Liam,Certainly! In Amelia, you'll find that all your requirements can be met seamlessly through its event management capabilities. Free Tickets for Specific Groups: You can indeed offer fr ... Howard Javascript to Control Chart AnimationsClosed Pre-purchase questions for wpDataTables   Updated April 3, 2024 at 11:47am   2 Most recent comment from Miloš Jovanović:Hi Howard, Our Support does not cover custom solutions like this, but I will do my best to advise you on the subject.You can try to find a custom solution using chart callbacks. You can check our d ... Jonathan Wildman Problem with minimum booking timeClosed   Amelia   Updated April 3, 2024 at 9:49am   4 Most recent comment from Stefan Petrov:You are welcome, Jonathan.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Barad Dediashwili Events Widgets are super slow to loadClosed   Amelia   Updated April 3, 2024 at 8:25am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc.- As for the ... Marcelo Rodriguez Plugin has an issue when I try to create an appointment from admin backendClosed   Amelia   Updated April 3, 2024 at 8:03am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.It look like your employee is not available for booking. So this can happen for several reasons. 1. Please check employee's work hours and if this s ... Gladys How toClosed   Amelia   Updated April 3, 2024 at 7:44am   2 Most recent comment from Stefan Petrov:Hello Gladys,Thanks for reaching out to us.Unfortunately, there is no option to "ban" a customer, but there is a "no show" option that can be enabled in User Roles / Customer. Once you enable this o ... Stanley My booking page is very slowClosed   Amelia   Updated April 3, 2024 at 6:51am   2 Most recent comment from Stefan Petrov:Hello Stanley,Thanks for reaching out to us.The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc. As for the spe ...