We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Paolo BRogelli Plugin updateClosed   Amelia   Updated April 1, 2024 at 9:06am   12 Most recent comment from Uroš Jovanović:Hello Paolo,Thank you for the update on this and for your patience..Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘ ... Ying Zhang Adding notes to eventsClosed   Amelia   Updated April 1, 2024 at 8:08am   2 Most recent comment from Stefan Petrov:Hello Ying,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to ... 松井　久男 installClosed   Amelia   Updated April 1, 2024 at 7:54am   2 Most recent comment from Stefan Petrov:Hello 松井　久男,Thanks for reaching out to us.Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the transla ... Oz Search Customer by Phone NumberClosed   Amelia   Updated April 1, 2024 at 7:53am   7 Most recent comment from Aleksandar Vuković:Thanks Oz.I forwarded the video to our management and our developers for review. I hope they'll find it useful and that they'll be able to implement something similar in the future.I can ... Tadas Andrulis employess panel does not showClosed   Amelia   Updated April 1, 2024 at 7:43am   3 Most recent comment from Stefan Petrov:Hello Tadas,Thanks for the feedback!Great to see that you were able to find the solution. In case if you have any other questions or issues, feel free to reach out to us and we will gladly assist. Tommy Eustis Amelia Zoom Integration- *Scopes* setup seems to be incorrectClosed   Amelia   Updated April 1, 2024 at 7:40am   4 Most recent comment from Stefan Petrov:You are welcome, Tommy!I'm glad that i could help.Should you have any other questions or issues, feel free to reach out to us and we will gladly assist.Have a nice day! john 1 service for 2 employees at the same timeClosed   Amelia   Updated April 1, 2024 at 7:38am   2 Most recent comment from Stefan Petrov:Hello John,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. While you can assign multiple employee to one service, the customer can ... Mohamad Nassar Working hrs in booking Form not syncedClosed   Amelia   Updated April 1, 2024 at 7:21am   3 Most recent comment from Uroš Jovanović:Hello Mohamad,Glad to hear that the issue has been resolved.I will have this ticket closed. anthony meszaros quick questionClosed Pre-purchase questions for Amelia   Updated April 1, 2024 at 7:07am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are working on a "White-label" feature and this will be possibly available in the future, but at the moment, it is not possible. You can change the log ... Sannket Tillu SMS NotificationsClosed   Amelia   Updated April 1, 2024 at 5:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, you can not at this time you can only use our SMS account with our provider and the prices are in USD. This cannot be changed at this time ... Mohamad Nassar Days Off on Booking CalendarClosed   Amelia   Updated April 1, 2024 at 5:22am   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to adjust the work hours for each employee individually in employee modal in work hours. You have set general work hours and this will affect on ... Frank Ramirez Appointment schedule optionClosed   Amelia   Updated April 1, 2024 at 5:19am   3 Most recent comment from Marko Davidović:Hello Frank and Richard, Thank you for reaching out to us. Yes, the Richard is correct with this option you will show the time slots based on duration of the service so in your case you will show serv ... Mendy Ouzillou Styling of Amelia is limitedClosed   Amelia   Updated April 1, 2024 at 5:18am   7 Most recent comment from Marko Davidović:Hello again Richard, Thank you for sharing this with Mendy and we do hope that this helps. We wish you all the best and hope you have a wonderful day ahead.  David Subers Booking Status Change WebhookClosed   Amelia   Updated April 1, 2024 at 9:04am   12 Most recent comment from Marko Davidović:Hello again,Our colleagues sent us thisIt can be done with this filter 'AmeliaAppointmentBookingTimeUpdatedFilter', like this: Tyrese Goldsby CouponsClosed   Amelia   Updated March 29, 2024 at 3:02pm   2 Most recent comment from Uroš Jovanović:Hello Tyrese,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ...