We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sandrine Abibo Mail not sentClosed   Amelia   Updated March 13, 2024 at 3:11pm   10 Most recent comment from Uroš Jovanović:Hello Sandrine,Glad to be able to assist you.For that purpose, you can take a look at the following article as it bancontact is not available with built-in Amelia features. Please let me know if it ... Axel custom fields data not showing in the email of employee when a booking is approved.Closed   Amelia   Updated March 13, 2024 at 2:05pm   2 Most recent comment from Uroš Jovanović:Hello Axel,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Roger Ruckstuhl Display of datesClosed   Amelia   Updated March 13, 2024 at 1:20pm   2 Most recent comment from Stefan Petrov:Hello Roger,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  t ... carmine How to make subscription for each service availableClosed   Amelia   Updated March 13, 2024 at 12:42pm   6 Most recent comment from Uroš Jovanović:Hello Carmine,A customer can book an appointment from a package through a customer panel.In regards to your second question, unfortunately, there is currently no such option with Amelia's built-i ... Alberto Valentino Cabrera Borges Precio por personaClosed Pre-purchase questions for Amelia   Updated March 13, 2024 at 12:05pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.That several people can reserve (I see that it is possible) - Yes this is possible But I need each person you add to add the price, that is: If it costs 1 ... Gert-Jan Sanderman Conditional bookingsClosed   Amelia   Updated March 13, 2024 at 11:22am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. But there may be a workaround you're interested in.Any membership plugin (like Memb ... Ivan Oung Hotel booking configurationClosed   Amelia   Updated March 13, 2024 at 11:02am   2 Most recent comment from Stefan Petrov:Hello Ivan,Thanks for reaching out to us.Almost all the features in Amelia can be used to create something like hotel booking system, except the fact that the customer cant choose the multi-day timesl ... john no activaClosed   Amelia   Updated March 13, 2024 at 10:47am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.First, we do not understand which plugin was deactivated and what exactly happened. Second, when you update Amelia, it does not affect the deactivation of ... Bettina Schaden Event price on small screen coveredClosed   Amelia   Updated March 13, 2024 at 10:40am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.The price on mobile view should be next to read moreCan you please send us a couple of screenshots and URL of that page.Looking forward to your reply.  Murphy Randle Please support emoji in services and notificationsClosed   Amelia   Updated March 13, 2024 at 9:38am   6 Most recent comment from Stefan Petrov:Hello Murphy,You are most welcome!If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Gerly Not working recovery client panel accessClosed   Amelia   Updated March 13, 2024 at 9:23am   6 Most recent comment from Marko Davidović:Hello again,We are not sure for what these credentials are for but we booked the appointment and then we got the link to login and we were able to without any issuesYou can see also in the video that ... Francesco Google Meet durationClosed   Amelia   Updated March 13, 2024 at 8:44am   2 Most recent comment from Stefan Petrov:Hello Francesco,Thanks for reaching out to us,The Google Meet duration is based on the event / service duration. Once the customer books an appointment or book a place for the event, the Google Meet ... Francesca Kendall finance no longer displaying dataClosed   Amelia   Updated March 13, 2024 at 8:33am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.1. On site payments are set as pending since we can not verfy if they are paid and online payments can show as paid if they are paid in full2. Finance sec ... Pedro HighChart Stock wont show date selection optionClosed   wpDataTables   Updated March 13, 2024 at 2:47am   8 Most recent comment from Miloš Jovanović:Hi Pedro,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.   I wanted to ... john desactivadoClosed   Amelia   Updated March 13, 2024 at 12:07am   2 Most recent comment from Uroš Jovanović:Hello John,Thank you for reaching out to us.The Lite version needs to be deactivated/deleted, and the full version installed to be able to activate the license and use all features of the plugin. You ...