We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mike Osborn Special DaysClosed   Amelia   Updated March 26, 2024 at 6:34am   4 Most recent comment from Marko Davidović:Hello again,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to ... ronnie adams No Show Is No Longer WorkingClosed   Amelia   Updated March 25, 2024 at 3:58pm   2 Most recent comment from Uroš Jovanović:Hello Ronnie,Thank you for reaching out to us.It is most definitely due to the time zone difference as the "No-show" option works only for past appointments.Have you since ben able to change the statu ... Alison Watson Maston Cell data is being truncated.Closed   wpDataTables   Updated March 25, 2024 at 3:41pm   13 Most recent comment from Miloš Jovanović:Hi Alison,No problem at all, you can always take your time and we will be here to follow up.Let us know if you encounter any issue with that custom workaround;in the meantime, our developers will do t ... Franck Special configurationClosed   Amelia   Updated March 25, 2024 at 3:36pm   2 Most recent comment from Uroš Jovanović:Hello Franck,I will have this ticket closed now. Shungo Yamaguchi Refund for the previous purchaceClosed   Amelia   Updated March 27, 2024 at 10:31am   3 Most recent comment from Stefan Petrov:Hello Shungo,Just wanted to provide an update that the refund is successfully submitted and it usually takes 5 - 7 business days for the fund to be processed to your account.Let us know if you don ... Jardin Robert Panneau employéClosed   Amelia   Updated March 25, 2024 at 2:27pm   6 Most recent comment from Uroš Jovanović:Bonjour Jardin,Heureux de pouvoir vous aider.Je vais fermer ce ticket maintenant.S'il vous plaît laissez-moi savoir si vous avez d'autres questions. Laszlo Fabian Change csv separator in exported csv from , to ;Closed Pre-purchase questions for wpDataTables   Updated March 25, 2024 at 1:11pm   10 Most recent comment from Miloš Jovanović:Hi Laszlo,Thank you so much for the awesome review, it truly means a lot to us! If anything else comes up, please don't hesitate to open new tickets, we will always do our best to advise as quic ... Jardin Robert Demande de remboursementClosed   Amelia   Updated March 25, 2024 at 12:53pm   4 Most recent comment from Stefan Petrov:Hello Robert,No problem. Management will proceed with the refund once they see your email. Luca Sinigaglia GDPR checkboxClosed   Amelia   Updated March 25, 2024 at 12:39pm   3 Most recent comment from Stefan Petrov:Hello Luca,Thanks for reaching out to us.As Riina suggested, the workaround would be to use the custom fields.To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In t ... Pablo Lopez Leon Google Calendar updateClosed   Amelia   Updated March 25, 2024 at 12:30pm   50 Most recent comment from Stefan Petrov:Hello Pablo,Great! Well, as stated, each time there is an update (to be precise when activating / deactivating) new columns are added automatically, but it could happen that sometimes these columns ar ... Fitcy Health Amelia NotificationClosed   Amelia   Updated March 25, 2024 at 11:50am   2 Most recent comment from Uroš Jovanović:Hello Fitcy,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Davide Skip calendar and time sectionClosed   Amelia   Updated March 25, 2024 at 11:44am   2 Most recent comment from Uroš Jovanović:Hello Davide,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Heikki Can't make the email and password fields obligatoryClosed   Amelia   Updated March 25, 2024 at 11:43am   2 Most recent comment from Uroš Jovanović:Hello Heikki,Thank you for reaching out to us. Please check the following video on how to set the email field as mandatory. Please let me know if you have any other questions. Ryan Ameila compatibility with two specific eleganthemes.com integrationsClosed   Amelia   Updated March 25, 2024 at 11:35am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We have only core integration with Divi we can not know or guarantee that these Divi add ons will work with Amelia or not. Amelia is not designed and it w ... Heikki Redirect after loginClosed   Amelia   Updated March 25, 2024 at 11:33am   2 Most recent comment from Uroš Jovanović:Hello Heikki,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ...