We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michael Break times within a serviceClosed Pre-purchase questions for Amelia   Updated March 29, 2024 at 3:02pm   2 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for reaching out to us.While Amelia may not offer a direct feature for incorporating idle or break times within services, you can still manage this effectively by utilizing it ... Tenisha Herrero Time Zone issuesClosed   Amelia   Updated March 29, 2024 at 2:37pm   2 Most recent comment from Uroš Jovanović:Hello Tenisha,Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inher ... Ivan Srbic License not upgradedClosed   Amelia   Updated March 29, 2024 at 12:07pm   4 Most recent comment from Uroš Jovanović:Hello Ivan,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version o ... Morgan Wagner Detail Page EditingClosed   Master-Detail Tables for wpDataTables   Updated March 29, 2024 at 11:33am   2 Most recent comment from Miloš Jovanović:Hello,At the moment, it is not possible to do any editing on the Master Details Template Page, or in the PopUp. Right now, as we pointed out in this Documentation, if you visit this custom page dire ... Richard Aubin Where's the support?Closed   Amelia   Updated March 29, 2024 at 10:15am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Our average response time is within 24 hours depending on the number of tickets that we get and we do not work on weekends. But we receive tickets during ... dan Loyalty cardClosed   Amelia   Updated March 29, 2024 at 10:14am   2 Most recent comment from Uroš Jovanović:Hello Dan,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.This feature will be implement ... Yijin Service questionClosed   Amelia   Updated March 29, 2024 at 10:06am   10 Most recent comment from Marko Davidović:Hello again,Unfortunately we were unable to check this, can you please translate the errors and send us screenshots for each translation. We also need to ask your permission to temporarily change the ... Julio Freitas Help with amelia widgetClosed   Amelia   Updated March 29, 2024 at 9:11am   4 Most recent comment from Uroš Jovanović:Hello Veintiuno,Glad to hear that it worked for you. Mendy Ouzillou 403 errorClosed   Amelia   Updated March 29, 2024 at 8:17am   6 Most recent comment from Stefan Petrov:Hello Mendy,Great to see that! Thanks for the feedback.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Holger Appointment schedule - Google Event created by Amelia does not have Meet linkClosed   Amelia   Updated March 29, 2024 at 6:52am   4 Most recent comment from Marko Davidović:Hello again,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Scrimpr wpDatatables Filter Section Broken After UpdateClosed   wpDataTables   Updated March 28, 2024 at 8:53pm   2 Most recent comment from Miloš Jovanović:Hello Scrimpr,My sincerest apologies for not responding on the Private ticket until now.Please check my reply on the original ticket :https://tmsplugins.ticksy.com/ticket/3612100/.I will just write ... Robin Kesting Bring more people to event details for every personClosed   Amelia   Updated March 28, 2024 at 3:19pm   2 Most recent comment from Uroš Jovanović:Hello Robin,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.This feature will be impleme ... Max Show WeekdayClosed Pre-purchase questions for Amelia   Updated March 28, 2024 at 2:47pm   2 Most recent comment from Uroš Jovanović:Hello Max,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ... Steven Send automated email to inactive customersClosed   Amelia   Updated March 28, 2024 at 2:26pm   2 Most recent comment from Uroš Jovanović:Hello Steven,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... mark appointment time settingsClosed   Amelia   Updated March 28, 2024 at 1:53pm   4 Most recent comment from Uroš Jovanović:Hello Mark,All the times were supposed to move an hour if you have changed the time zone.Was that the case on your website?Looking forward to your reply.