As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Tania Hiatt Fatal error after updateClosed   Amelia   Updated April 4, 2024 at 9:07am   2 Most recent comment from Stefan Petrov:Hello Tania,Thanks for reaching out to us. Can you please provide more information like screenshots or perhaps the WP admin credentials? We do not interfere with any data or anything else except for ... Eddie I want 15 minute buffer times, I work for one hour and take 15 minutes between clients.Closed   Amelia   Updated April 4, 2024 at 6:38am   4 Most recent comment from Uroš Jovanović:Hello Jair,Without setting up default time slot step, there is no option to set up buffer times or duration like that.That is how it works in Amelia to allow users to have more control over settings o ... Siddhi Appointment missing in Amelia booking systemClosed   Amelia   Updated April 4, 2024 at 6:35am   9 Most recent comment from Marko Davidović:Hello again,Then the only other solution that we have at this time is to disconnect employees from the calendar and reconnect it again and then purge the cache and this should not happen again. Hope ... Robert Emanuel export sales and or customer dataClosed   Amelia   Updated April 3, 2024 at 9:14pm   2 Most recent comment from Uroš Jovanović:Hello Robert,For that purpose, you can take a look at the following two options on the Amelia/Customers and Amelia/Finance pages respectivelly..Please let me know if that works for you or not. Johnny Brito General Questions about the pluginClosed Pre-purchase questions for wpDataTables   Updated April 3, 2024 at 4:56pm   2 Most recent comment from Miloš Jovanović:Hi Johnny,I am sorry to disappoint you, but our Plugin will not be capable of achieving all the aspects of your Use-Case.You can only build, display and edit Tables with our Plugin, we don't hav ... Tomáš Strmiska Issue with reservation remind and cancelClosed   Amelia   Updated April 3, 2024 at 3:06pm   37 Most recent comment from Miloš Jovanović:Hi Tomáš,Thank you, we found the new tickets and happy to report, we were able to resolve all the issues on your Site.Please check our replies there;and of course,if anything new comes up, don' ... Liam O\'Leary Questions before PurchasingClosed Pre-purchase questions for Amelia   Updated April 3, 2024 at 1:39pm   2 Most recent comment from Uroš Jovanović:Hello Liam,Certainly! In Amelia, you'll find that all your requirements can be met seamlessly through its event management capabilities. Free Tickets for Specific Groups: You can indeed offer fr ... Howard Javascript to Control Chart AnimationsClosed Pre-purchase questions for wpDataTables   Updated April 3, 2024 at 11:47am   2 Most recent comment from Miloš Jovanović:Hi Howard, Our Support does not cover custom solutions like this, but I will do my best to advise you on the subject.You can try to find a custom solution using chart callbacks. You can check our d ... Jonathan Wildman Problem with minimum booking timeClosed   Amelia   Updated April 3, 2024 at 9:49am   4 Most recent comment from Stefan Petrov:You are welcome, Jonathan.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Barad Dediashwili Events Widgets are super slow to loadClosed   Amelia   Updated April 3, 2024 at 8:25am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc.- As for the ... Marcelo Rodriguez Plugin has an issue when I try to create an appointment from admin backendClosed   Amelia   Updated April 3, 2024 at 8:03am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.It look like your employee is not available for booking. So this can happen for several reasons. 1. Please check employee's work hours and if this s ... Gladys How toClosed   Amelia   Updated April 3, 2024 at 7:44am   2 Most recent comment from Stefan Petrov:Hello Gladys,Thanks for reaching out to us.Unfortunately, there is no option to "ban" a customer, but there is a "no show" option that can be enabled in User Roles / Customer. Once you enable this o ... Stanley My booking page is very slowClosed   Amelia   Updated April 3, 2024 at 6:51am   2 Most recent comment from Stefan Petrov:Hello Stanley,Thanks for reaching out to us.The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc. As for the spe ... chris customer notificationsClosed   Amelia   Updated April 3, 2024 at 5:25am   5 Most recent comment from Marko Davidović:Hello again,My apologies I forgot to ask this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that really matter to our future cus ... son nguyen Bringing anyone with youClosed   Amelia   Updated April 2, 2024 at 10:40pm   2 Most recent comment from Uroš Jovanović:Hello Son,Thank you for reaching out to us.There is such an option on the Amelia/Services/Duration & Pricing page.Please let me know if that works for you or not.Looking forward to your reply.