We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rohit Tariyal Amela Seperate Astrologer DashbordClosed Pre-purchase questions for Amelia   Updated June 12, 2024 at 8:43am   16 Most recent comment from Stefan Petrov:You are most welcome, Rohit.Looking forward to hearing from you soon and seeing you as Amelia user.Have a nice day! Alexis Berk Package UpsellClosed   Amelia   Updated June 12, 2024 at 8:10am   6 Most recent comment from Stefan Petrov:Hello Alexis,Apologies, when you have questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and questio ... Natascha Vantuykom is it possible for an employee to add both Google calendar and Outlook calendar?Closed   Amelia   Updated June 12, 2024 at 7:05am   2 Most recent comment from Stefan Petrov:Hello Natascha,Thanks for reaching out to us. You can have an employee connected to both calendars at the same time. Usually, users only connect to either Google or Outlook, but it's possible to ... CHDS Support Not getting plugin update notifications in WordpressClosed   wpDataTables   Updated June 11, 2024 at 7:24pm   4 Most recent comment from Miloš Jovanović:Hello,Once again, our sincerest apology for such a late reply on your other/older ticket.That delay will not happen again, we will do our best to be much quicker going forward.I am happy to see you so ... Walid Kayhan Changing the front-end calendar start dayClosed   Amelia   Updated June 11, 2024 at 2:37pm   4 Most recent comment from Uroš Jovanović:Hello Walid,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Max Jan Heinrich Custom Service Color - Booking Form 2.0Closed   Amelia   Updated June 11, 2024 at 2:02pm   2 Most recent comment from Stefan Petrov:Hello Max,Thanks for reaching out to us. That's strange, but using the same hex color in our localhost I was able to make changes. Have you tried clearing caching/cookies?  booth_1 Filter bug when using backClosed   wpDataTables   Updated June 11, 2024 at 1:34pm   4 Most recent comment from Miloš Jovanović:Hi Tyrhone,I am glad to see this was helpful as a step forward to resolve the issue.Yes, that is a good idea, I believe if you can exclude the page with the table from any caching, that should reso ... khurram how to export the simple datatable from one website and import in other siteClosed   wpDataTables   Updated June 11, 2024 at 1:27pm   2 Most recent comment from Miloš Jovanović:Hello,When you are moving on live site from local or stage site (or vice-versa) we can suggest using Plugin Duplicator. We use it and it's working fine because it will transfer all the files a ... Anne Tana Amelia notification in group not workingClosed   Amelia   Updated June 11, 2024 at 12:44pm   4 Most recent comment from Stefan Petrov:Hello Anne,Thanks for the credentials. Well, in case if you want to have more control over your appointments (to be able to approve them manually) you would need to set the status to pending. Each tim ... Al customers can't book after the beginning of the service timeClosed   Amelia   Updated June 11, 2024 at 12:05pm   14 Most recent comment from Stefan Petrov:You are welcome, Al.Of course, keep me posted and feel free to ask if you have any other questions or issues.Have a nice day! Rafail Critical Error Wp Data TablesClosed Pre-purchase questions for wpDataTables   Updated June 11, 2024 at 11:13am   8 Most recent comment from Miloš Jovanović:Hi Rafail,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.   I wanted to a ... Lemarie Eugenio table position issueClosed   wpDataTables   Updated June 11, 2024 at 11:00am   2 Most recent comment from Miloš Jovanović:Hi Lemarie, Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. we appreciate your patience.-I believe the total width of the table data is the issue ... Peter Vukovic Default country for phone fieldClosed   Amelia   Updated June 11, 2024 at 10:18am   3 Most recent comment from Stefan Petrov:Hello Peter,Thanks for the feedback. That's correct.  A default phone number can be changed in General settings. Please, don't hesitate to reach out to us regarding other issues or questi ... Lautaro Ayosa Membership integration to give discounts and special accessClosed Pre-purchase questions for Amelia   Updated June 11, 2024 at 9:16am   6 Most recent comment from Stefan Petrov:Hello Lautaro,We have a feature suggestion page where you can suggest this or any other feature that you want to see in Amelia. We don't have an ETA at this moment, but as more people vote, the ... DANY LOPEZ Client informationClosed   Amelia   Updated June 11, 2024 at 9:05am   2 Most recent comment from Stefan Petrov:Hello Dany,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  t ...