We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sterling Edwards Issues with locationsClosed   Amelia   Updated June 7, 2024 at 5:11pm   12 Most recent comment from Uroš Jovanović:Hello,Thank you for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’ ... Logan BookingClosed   Amelia   Updated June 7, 2024 at 4:51pm   2 Most recent comment from Uroš Jovanović:Hello Logan,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.This feature will be impleme ... Javier Del Cid Rojas presaleClosed Pre-purchase questions for Amelia   Updated June 7, 2024 at 4:39pm   2 Most recent comment from Uroš Jovanović:Hello Javier,Thank you for reaching out to us.All of these options are available except the option of adding a start and an end date to an appointment.This feature will be implemented in one of the fu ... Mikka W WooCommerce IntegrationClosed   Amelia   Updated June 7, 2024 at 4:26pm   4 Most recent comment from Uroš Jovanović:Hello Mikka,Thank you for the update on this.For this purpose, please check the WooCommerce rules on the Amelia/Settings/Payments page, there you will see if  you have set some rules that are based o ... Strategy Developers Triggering Popup via JSClosed   Amelia   Updated June 7, 2024 at 2:22pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpa ... Costa Comfort Woocommerce productsClosed   Amelia   Updated June 7, 2024 at 2:21pm   2 Most recent comment from Uroš Jovanović:Hello Costa,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Tom bugClosed   Amelia   Updated June 7, 2024 at 2:16pm   11 Most recent comment from Uroš Jovanović:Hello Tom,Please try te following CSS and let me know if it works or not: #amelia-container > div.am-eli.am-dialog-el__main-container{    padding:50px !important;}Looking forward to your reply. Leon Quinn Availability CalendarClosed Pre-purchase questions for Amelia   Updated June 7, 2024 at 1:13pm   4 Most recent comment from Stefan Petrov:You are welcome, Leon.Have a nice weekend! Michael LInking WooCommerce & AmeliaClosed   Amelia   Updated June 7, 2024 at 12:50pm   5 Most recent comment from Leonardo Lilla Gomes:Hello, how did you solve this problem? Somos Custom FieldsClosed   Amelia   Updated June 7, 2024 at 12:09pm   6 Most recent comment from Uroš Jovanović:Hello Somos,Glad to be able to assist you.I will have this ticket closed now. Jose problem with schedulesClosed   Amelia   Updated June 7, 2024 at 12:07pm   4 Most recent comment from Uroš Jovanović:Hello Jose,Thank you for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Felicia Westerlund Unable to deactivate and Stripe Payments not workingClosed   Amelia   Updated June 7, 2024 at 12:02pm   15 Most recent comment from Uroš Jovanović:Hello Felicia,I have responded to the chat there.Looking forward to your reply. Jeff Uzzel Table not loading on mobileClosed   wpDataTables   Updated June 7, 2024 at 12:00pm   2 Most recent comment from Miloš Jovanović:Hi Jeff,I can see this is a Manual Table.This issue is not related to mobile devices, but rather, most probably, you can only see the table when logged in as Administrator.Can you try visiting the ... Brian Popup Only Works OnceClosed   Amelia   Updated June 7, 2024 at 11:38am   4 Most recent comment from Uroš Jovanović:Hello Brian,Thank you for the update on this.Since you are using one ID for multiple buttons, you will have to reconfigure this to be by specific class as a same class can be used for multiple button ... Jeff MacDougall Exporting to PDFClosed Pre-purchase questions for wpDataTables   Updated June 7, 2024 at 10:02am   2 Most recent comment from Miloš Jovanović:Hi Jeff,Yes, with our Table Tools options in tables, you can choose which export buttons will be enabled.We have the PDF option included for it.Please check our more details how it works on this page. ...