We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Anton Theunissen Date Labels in chartsClosed   wpDataTables   Updated June 7, 2024 at 9:38am   17 Most recent comment from Miloš Jovanović:Hi Anton,My apologies for that, in the meantime we responded and I am happy to see that issue from the other ticket got resolved by our devs in our latest update.Thank you for your patience. Amir Custom Pricing per EmployeeClosed   Amelia   Updated June 7, 2024 at 8:09am   3 Most recent comment from Stefan Petrov:Hello Amir,Thanks for the feedback. Great to see that you were able to find the solution.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Simon Ferrara Gift card / voucherClosed   Amelia   Updated June 7, 2024 at 7:13am   2 Most recent comment from Stefan Petrov:Hello Simon,Thanks for reaching out to us. Unfortunatelly, currently, Amelia doesn't have the gift card option, but you can use coupons instead. You would need to enable them first in Payment set ... Bentouis responsivityClosed   Amelia   Updated June 7, 2024 at 6:49am   2 Most recent comment from Stefan Petrov:Hello Bentouis,Thanks for reaching out to us.Unfortunatelly, currently, it's not possible to configure the "range of fare" for the appointments, but event feature does have an option to configur ... David Burley Editing speedClosed   wpDataTables   Updated June 6, 2024 at 10:15pm   4 Most recent comment from Miloš Jovanović:Hi David,Thank you for confirming this works as intended on your end, too.I will pass this to our QA Team and the developers, just to do further tests and to see if we can add future improvements to l ... Pieter Vandenhende Step by step Booking form 2.0Closed   Amelia   Updated June 6, 2024 at 4:43pm   2 Most recent comment from Uroš Jovanović:Hello Peter,Thank you for reaching out to us.Events from Google Calendar will not be displayed in Amelia but busy events from Google Calendar will block time slots in Amelia. For that purpose, pleas ... hamid aksouda Amelia custom duration shows wrong time slotsClosed   Amelia   Updated June 6, 2024 at 4:34pm   2 Most recent comment from Uroš Jovanović:Hello Hamid,Thank you for reaching out to us and for your feedback, we appreciate it.I have responded to the other ticket that you have created.Please check the response. Walter Quianica RecurringClosed Pre-purchase questions for Amelia   Updated June 6, 2024 at 4:31pm   4 Most recent comment from Uroš Jovanović:Hello Walter, Really sorry to hear that. Please let me know if you have any other questions. Simon Ferrara CurrencyClosed   Amelia   Updated June 6, 2024 at 4:15pm   6 Most recent comment from Uroš Jovanović:Hello Simon,I have responded to this ticket in regard to this issue.I will respond again. CARLOS ATRISTAIN Custom Fields for Client ProfileClosed   Amelia   Updated June 6, 2024 at 4:04pm   2 Most recent comment from Uroš Jovanović:Hello Carlos,Thank you for reaching out to us.As custom fields are connected to appointments rather than customers ,there is no option to connect them to customers specifically and thus, this is not p ... David Burley Since update to V6.5 There has been a critical error on this website.Closed   wpDataTables   Updated June 6, 2024 at 3:43pm   12 Most recent comment from Miloš Jovanović:Hi primalforce,No problem at all, I am glad to see our developers managed to build this fix fairly quickly and it seems to be completely resolved for all the users who reported it.If anyone notices a ... Matteo Moschetti not manageable appointment for customerClosed   Amelia   Updated June 6, 2024 at 3:39pm   8 Most recent comment from Uroš Jovanović:Hello Matteo,Thank you for the update on this.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Holger Google Analytics integration - Show Checkout Form event not transmittedClosed   Amelia   Updated June 6, 2024 at 1:34pm   9 Most recent comment from Stefan Petrov:No problem, Holger.We will do our best to fix it for future updates. In the meantime, if you have any other questions or issues, feel free to reach out to us and we will provide assistance. John Griner Transferring to New SiteClosed   Amelia   Updated June 6, 2024 at 12:13pm   8 Most recent comment from Uroš Jovanović:Hi John, Thank you for providing the detailed background on your situation. Given the specifics you've outlined, I would also suggest handling this manually. Here's why: Control and Accuracy ... Henrry Remove options from reservation statusesClosed   Amelia   Updated June 6, 2024 at 12:01pm   4 Most recent comment from Stefan Petrov:Hello Henrry,Thanks for the additional information. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion ...