We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jacopo Zedda Google calendarClosed   Amelia   Updated June 11, 2024 at 8:13am   4 Most recent comment from Stefan Petrov:Hello Jacopo,If an Employee already has events in the Google calendar marked as busy, those will not be available for booking in Amelia – this will prevent overbooking. Rescheduling, canceling, or d ... Tim change of venueClosed   Amelia   Updated June 11, 2024 at 8:04am   2 Most recent comment from Stefan Petrov:Hello Tim,Thanks for reaching out to us. Unfortunatelly, It's hard to investigate without proper details. Is there a chance to provide exact steps so we can try to reproduce? By default, only the ... Mohamad Nassar "Your Information" form mobile view zooming inClosed   Amelia   Updated June 11, 2024 at 8:00am   2 Most recent comment from Uroš Jovanović:Hello Mohamad,Thank you for reaching out to us.As I could not replicate this issue, can you please let me know if this only happens on some specific devices/browsers?Looking forward to your reply. Nicolaie Ploscutanu Amelia SMS notifications - auto logged outClosed   Amelia   Updated June 11, 2024 at 7:40am   2 Most recent comment from Uroš Jovanović:Hello Nicolaie,Thank you for reaching out to us.First of all please check if you are using the latest version of Amelia (see attachment). If you activated the purchase code in Amelia Settings/Acti ... Ronald Stamm E_Mail Benachrichtigung MitarbeiterClosed   Amelia   Updated June 11, 2024 at 7:30am   2 Most recent comment from Stefan Petrov:Hello Ronald,Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. Currently, there is a notification template "appointment next day re ... Luca Ronchi Google Meet naked url shortcodeClosed   Amelia   Updated June 11, 2024 at 6:56am   2 Most recent comment from Stefan Petrov:Hello Luca,Thanks for reaching out to us. There are two options to choose when editing notifications (HTML and text mode), but the link is only rendered when the appointment is booked. The URL is not ... Michael Rieder No data in table availbleClosed Pre-purchase questions for wpDataTables   Updated June 10, 2024 at 8:57pm   2 Most recent comment from Miloš Jovanović:Hi Michael,If you simply wish to change the text displayed when there are no rows / matching records found, there is a PHP file in the plugin that you can edit with any text/code editor, in this pat ... Kevin Lawrence SQL Date Function Not Pulling CorrectlyClosed   wpDataTables   Updated June 10, 2024 at 8:44pm   2 Most recent comment from Miloš Jovanović:Hi Kevin,Can you please check how many rows do you have in the SQL Table in question?Is it possible that you had less than 2 thousand rows before and maybe the server-side processing option was disab ... Dominic When pasting my onedrive link dosent workClosed Pre-purchase questions for wpDataTables   Updated June 10, 2024 at 8:39pm   4 Most recent comment from Miloš Jovanović:Hi Dominic, If I understand this use-case you described; You basically have all this data in the source Excel file and you linked a table, but now you just wish to limit each logged User to filter ... Ivan Oung CPT with wpDataTablesClosed Pre-purchase questions for wpDataTables   Updated June 10, 2024 at 7:46pm   2 Most recent comment from Miloš Jovanović:Hi Ivan, Sorry to disappoint you, but we don't have a native integration with ACF. As the custom posts/fields, are a part of the WordPress database, pulling this data can only be done through ... varia bonora customer panel 2.0Closed   Amelia   Updated June 10, 2024 at 4:18pm   21 Most recent comment from Uroš Jovanović:Hello Varia,Here is what we can do.If this happens again, let me know which customer and which time slot they tried to book and then we will look further into this.Is that fine with you?Looking forwar ... Michael Pre-filtering of a table via shortcodeClosed   wpDataTables   Updated June 10, 2024 at 1:51pm   2 Most recent comment from Miloš Jovanović:Hi Michael,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Daniel Davis Booking orderClosed   Amelia   Updated June 10, 2024 at 1:34pm   2 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Kevin Coupon codesClosed   Amelia   Updated June 10, 2024 at 1:20pm   2 Most recent comment from Uroš Jovanović:Hello Kevin,Thank you for reaching out to us.1. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... Amir Customize Catalog Booking per CategoryClosed   Amelia   Updated June 10, 2024 at 1:14pm   2 Most recent comment from Stefan Petrov:Hello Amir,Thanks for reaching out to us. That's correct, while you can configure multiple booking forms, the Customize settings are only related to booking forms in general. All changes will be ...