As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Chris Faulkner Editing - Appends New Line instead of editClosed   wpDataTables   Updated June 14, 2024 at 2:13pm   3 Most recent comment from Miloš Jovanović:Hi Chris,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day ... Matthieu egloffe table crashClosed   wpDataTables   Updated June 14, 2024 at 11:25am   2 Most recent comment from Miloš Jovanović:Hello Matt,There is a solution for this issue. Here are the instructions :1. If you're using the API method: This error is returned by the function wp_remote_get which uses cURL in the backgrou ... Christian Laiton Error in the value of adding an additional an additional service (child)Closed   Amelia   Updated June 14, 2024 at 10:51am   4 Most recent comment from Stefan Petrov:Hi Christian,Thanks, but for some reason, I'm not seeing any emails with the access link (checked the spam, as well). Is there a change to provide the credentials here (just make sure that you c ... Catherine Booking ApppintmentsClosed   Amelia   Updated June 14, 2024 at 10:35am   2 Most recent comment from Stefan Petrov:Hello Catherine,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3665638/ For future reference, please don't o ... Troy Arnold Trafft, different from Amelia?Closed   Amelia   Updated June 14, 2024 at 10:20am   2 Most recent comment from Stefan Petrov:Hello Troy Arnold,Thanks for reaching out to us. Trafft is actually our other products and while it may looks like it's the same, there are differences between Amelia and Trafft. Amelia is WP WP ... Alessandro Resch does not workClosed   wpDataTables   Updated June 14, 2024 at 10:03am   3 Most recent comment from Miloš Jovanović:Hi Alessandro,I can assure you that our Plugin is working to create the tables; otherwise, we would have thousands of tickets about this ( which is not the case).We are unable to reproduce this, so ... Gabriel Step by Step form featureClosed   Amelia   Updated June 14, 2024 at 9:56am   8 Most recent comment from Stefan Petrov:You are welcome, Gabriel.I'm glad that I could help. If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day, too! Sascha Events saved - dont showClosed   Amelia   Updated June 14, 2024 at 9:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or if ... Claudio Problema con TRANSBANK / FINALIZAR COMPRAClosed   Amelia   Updated June 14, 2024 at 9:36am   2 Most recent comment from Stefan Petrov:Hello Claudio,Thanks for reaching out to us.Are you trying to book an appointment manually from the backend or you are referring to the front end? I suppose it's the front end, but the issue I se ... regine employeeClosed   Amelia   Updated June 14, 2024 at 9:33am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this. When you go to Amel ... Troy Arnold Set Amelia to Booking OnlyClosed   Amelia   Updated June 14, 2024 at 9:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You have to options depending on what you actually want to achieve1. You can either set just on site payment option so that they see the price and pay in ... Christian Rotger Tour time set upClosed   Amelia   Updated June 14, 2024 at 9:07am   15 Most recent comment from Stefan Petrov:Hello Christian,That's great to hear! Thanks for letting me know. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places ... Zeke Brinsfield Creating a WP User with role of Amelia Customer and Customer not built in AmeliaClosed   Amelia   Updated June 14, 2024 at 8:51am   5 Most recent comment from Marko Davidović:Hello there, Uros is out of the office so I will step in for him.Yes, that is correct if a customer does not have any bookings in Amelia they can not access the customer panel since there is nothing f ... David Freeley Pre sales inquiryClosed Pre-purchase questions for Amelia   Updated June 14, 2024 at 8:40am   4 Most recent comment from Marko Davidović:Hello there, Uros is out of the office so I will step in for him. What you want is not possible to achieve Im afraid. Amelia on the front will always show the month view. You can limit for example tha ... tako Calendar and Finance Backend VisibilityClosed   Amelia   Updated June 14, 2024 at 8:38am   4 Most recent comment from Marko Davidović:Hello there,Uros is out of the office so I will step in for him.Unfortunately, currently, this feature is not built-in in Amelia. What you want to achieve is not possible Im afraid. When you give some ...