We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Cadcom Notification email calendrier OutlookClosed   Amelia   Updated June 12, 2024 at 3:14pm   6 Most recent comment from Uroš Jovanović:Hello,Thank you for the update on this.I will perform checks and provide you with an update on it. hamid aksouda working hours in AmeliaClosed   Amelia   Updated June 12, 2024 at 2:41pm   11 Most recent comment from Uroš Jovanović:Hello Hamid,The new update should be released in the next few days.Thank you for your patience. Marios Tzavelas Pages do not loadClosed Pre-purchase questions for Amelia   Updated June 12, 2024 at 12:38pm   4 Most recent comment from Stefan Petrov:Hello Marios, I was able to find this article regarding the elementor "safe mode". Perhaps, you can try the things mentioned here. They've mentioned seven ways on how to fix the issue. Ali Padilla busy calendar slotsClosed   Amelia   Updated June 12, 2024 at 12:36pm   4 Most recent comment from Uroš Jovanović:Hello Ali,Thank you for the update on this.That option basically determines how many events from Google, Amelia will take into account.Please let me know if that worked for you or not. gfrischholz Frischholz Dates in Diagram shown incorrectlyClosed Pre-purchase questions for wpDataTables   Updated June 12, 2024 at 12:30pm   6 Most recent comment from Miloš Jovanović:Hi Gerhard,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.   I wanted to ... Stine Himle 400: redirect_uri_mismatchClosed   Amelia   Updated June 12, 2024 at 12:14pm   10 Most recent comment from Stefan Petrov:Hello Stine Himle,Thanks again for the invitation. I was able to accept and log in to both WP and Google Cloud.It has been fixed now. If I go the employee settings and choose to connect to Google Cal ... Alexandru Filter including null valuesClosed   wpDataTables   Updated June 12, 2024 at 11:58am   7 Most recent comment from Miloš Jovanović:Hi Alexandru,Thank you very much for sharing this custom workaround.Any user who comes across this public ticket and needs the same solution, it will be very useful for them.I will also make a note o ... Webvalkyrie.ee Booking Forms 1.0 CustomizeClosed   Amelia   Updated June 12, 2024 at 11:10am   4 Most recent comment from Stefan Petrov:Hello Webvalkyrie.ee,Thanks for the access, but unfortunately I don't have the admin permissions so I'm not able to see all the options. Colors on the booking form can be edited in Customiz ... Celia Nesciunt culpa ut iusto quo officia dicta.Closed Pre-purchase questions for wpDataTables   Updated June 12, 2024 at 10:31am   2 Most recent comment from Miloš Jovanović:Hi Celia, I'm sorry, I'm not sure if this was a test ticket or if you require any assistance from our Support. If there is anything we can help with, please let me know. Thank you. Artur Stripe Payment ErrorClosed   Amelia   Updated June 12, 2024 at 10:26am   4 Most recent comment from Stefan Petrov:Hello Artur,Great, thanks for letting me know. Sometimes, those caching plugins can cause issues, as well.Anyway, let us know if you have any other questions or issues.  Adina J Docter Docter option for people to list their pronounsClosed   Amelia   Updated June 12, 2024 at 10:00am   2 Most recent comment from Stefan Petrov:Hello Adina,The solution would be to add a custom field. The Custom Fields feature gives you the option to add more fields to your booking form so as to customize it to best match your business needs ... Adina J Docter Docter Service price not updating on front endClosed   Amelia   Updated June 12, 2024 at 9:58am   2 Most recent comment from Stefan Petrov:Hello Adina,Thanks for reaching out to us.Have you configured the pricing per employee? The pricing shown here is the pricing configured per employee for a certain service. If you have a couple of emp ... Duarte Nunes Unexpected behaviour when closing the popup for Catalog Booking 2.0Closed   Amelia   Updated June 12, 2024 at 9:17am   10 Most recent comment from Stefan Petrov:Hello Duarte,Apologies, i missed that part in a rush. I thought that I could help in hiding the button with CSS, but you already did it. We will address this bug in a future update, of course.  Kitti Beke Can I set a daily limit per service?Closed   Amelia   Updated June 12, 2024 at 8:56am   4 Most recent comment from Stefan Petrov:Hello Kitti,You are welcome. If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Daniela Barros Fonseca I have no access to my contact e-mailClosed Pre-purchase questions for Amelia   Updated June 12, 2024 at 8:52am   11 Most recent comment from Stefan Petrov:You are most welcome, Daniela.Looking forward to hearing from you regarding other questions or issues.Have a nice day!