We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Javier Alonso Service for Two Consultants or EmployeesClosed   Amelia   Updated March 25, 2025 at 8:01am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. At the moment, there is no built-in feature in Amelia that would allow assigning two Em ... Marie JOUET Amelia's popup doesn't work with DiviClosed   Amelia   Updated March 25, 2025 at 7:33am   5 Most recent comment from Marko Davidović:Hello agian, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Lynda Bry-Bonnard TraductionClosed   Amelia   Updated March 25, 2025 at 7:31am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia follows page locale language that you set for each page and it is translated automatically. We can not access your page  So please check if you ... Meiyan ExtraClosed   Amelia   Updated March 24, 2025 at 6:26pm   2 Most recent comment from Uroš Jovanović:Hello Meiyan, Extras in Amelia are available for specific services rather than in the global settings. You can configure them on a service-by-service basis. Let me know if you need assistance with set ... Chantal events dont display in the back endClosed   Amelia   Updated March 24, 2025 at 5:05pm   6 Most recent comment from Uroš Jovanović:Hello Chantal, Please test it out now and let me know if it works or not. Looking forward to your reply. Bastian Bothe Invoice Requirements Missing Tax InformationClosed   Amelia   Updated March 24, 2025 at 4:34pm   10 Most recent comment from Uroš Jovanović:Hello Bastian, Thank you for your message. We understand your concern regarding the invoice requirements in Germany. Rest assured, the option to include the tax number (Steuernummer) and VAT ID (Umsat ... Maria Mitchell Calender is lagginClosed   Amelia   Updated March 24, 2025 at 4:27pm   4 Most recent comment from Uroš Jovanović:Hello Maria, Thank you for the update! I’m glad to hear you figured out the issue with the buffer time. Regarding the "set your password" link issue, we will look into it. We will also respond to yo ... Miriam Michalak Events List styleClosed   Amelia   Updated March 24, 2025 at 4:03pm   6 Most recent comment from Uroš Jovanović:Hello Miriam, Unfortunately, there is no built-in option to dynamically change the button and price color based on the event color selected in Amelia. The styling needs to be manually adjusted using c ... Joe Add new row to trigger webhook   wpDataTables   Updated March 24, 2025 at 3:50pm   2 Most recent comment from Miloš Jovanović:Hi Joe, We don't have a built-in solution, but we do have a number of custom hooks which you can use, I believe one of them should be able to achieve what you described. This falls under custom w ... Franziska appointments do not appear in customer panelClosed   Amelia   Updated March 24, 2025 at 3:35pm   6 Most recent comment from Uroš Jovanović:Hello Franziska, Glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite ve ... Jose Damián Romero calendarioClosed   Amelia   Updated March 24, 2025 at 3:34pm   4 Most recent comment from Uroš Jovanović:  Hola José Damián, Lo que mencionas sobre mostrar solo el calendario de una actividad específica no es posible en Amelia. En cuanto a la configuración, puedes crear un nuevo serv ... Bowen Straatman Multiple appointments at one timeClosed   Amelia   Updated March 24, 2025 at 2:26pm   4 Most recent comment from Stefan Petrov:Hey Bowen, You're correct—by default, Amelia prevents booking the same time slot. However, if you set the service maximum capacity to 2 or more and enable "Allow booking above minimum capacity" ... Sigurd Google Sheets Authorizatino   wpDataTables   Updated March 24, 2025 at 12:40pm   2 Most recent comment from Miloš Jovanović:Hello, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Gorast Cvetkovski Notification tag %booked_customer% gives phone and emailClosed   Amelia   Updated March 24, 2025 at 9:35am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is by design. If you do not want to send this data you can uses other placeholders for example %customer_full_name%. Should you have any further inq ... Jorge Issue Translating a Specific Phrase in Booking ProcessClosed   Amelia   Updated March 24, 2025 at 9:31am   4 Most recent comment from Marko Davidović:Hello again, You can change this in customize section like this  This should help. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we wi ...