We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Guellati Wassim dyAdjusting Service Price Based on a Custom Fieldervice i offerClosed   Amelia   Updated March 20, 2025 at 12:06am   4 Most recent comment from Uroš Jovanović:Hello Guellati, Thank you for the update on this. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite v ... Wellington I can't capture data in WpDataTable through the API service.   wpDataTables   Updated March 19, 2025 at 9:27pm   3 Most recent comment from Miloš Jovanović:Hi Wellington, My apologies, after re-reading everything, it seems you wish to simply use our Nested JSON method to pull data from a source API?If that is the case :   1. For example, if you link the ... Michael wpDataTable modifies column type when calling the table   wpDataTables   Updated March 19, 2025 at 9:01pm   6 Most recent comment from Miloš Jovanović:Hi Michael, Thank you for sharing your feedback. I completely understand your frustration, and I appreciate your detailed input on how our SQL parser handles column type detection.   As mentioned, ou ... Clement rhein reminders to clientsClosed   Amelia   Updated March 19, 2025 at 6:27pm   2 Most recent comment from Uroš Jovanović:Hello Clement, Thank you for reaching out to us. For that purpose, you will need to set up a cronjob on your website. cron is a Linux utility that schedules a command or script on your server to run ... Guillaume Lahaye Dead clic - Make full service box clickable instead of only buttonClosed   Amelia   Updated March 19, 2025 at 5:21pm   2 Most recent comment from Uroš Jovanović:Hello Guillaume, Thank you for reaching out and sharing this issue with us. At the moment, there is no specific solution to address the dead clicks on the image of services instead of the button. Howe ... Jorge What Happens to a Canceled Purchase in WooCommerce?Closed   Amelia   Updated March 19, 2025 at 5:18pm   2 Most recent comment from Uroš Jovanović:Hello Jorge, Thank you for your question! You can control how bookings made through WooCommerce are handled in Amelia by setting up the rules on the "Amelia > Settings > Payments" page. There, you can ... Sebastian Wilck Bug report: Woocommerce/Unpaid Bookings result in appointment with PayPalClosed   Amelia   Updated March 19, 2025 at 5:15pm   2 Most recent comment from Uroš Jovanović:Hello Sebastian, Please note that when WooCommerce handles payments, the payment processing and order status updates are managed on their end. If the issue is related to when the appointment is create ... Youssef Hesham Facebook Pixel Events Aren't workingClosed   Amelia   Updated March 19, 2025 at 5:04pm   2 Most recent comment from Uroš Jovanović:Hello Youssef, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as ... Elizabeth Finlan Appointment times on website have changed themselvesClosed   Amelia   Updated March 19, 2025 at 4:01pm   2 Most recent comment from Uroš Jovanović:Hello Elizabeth, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the ins ... Angel Orenes Update the plugin   wpDataTables   Updated March 19, 2025 at 3:59pm   2 Most recent comment from Miloš Jovanović:Hi Angel, in regards to updating your plugin, the most important step is to check this option; In the main plugin settings/'Prevent deleting tables in database'. When you have that enabled, ... Aurélie MARTIN probleme avec réservationClosed   Amelia   Updated March 19, 2025 at 3:41pm   2 Most recent comment from Uroš Jovanović:Bonjour Aurélie, Pour mieux comprendre et résoudre ce problème, pourriez-vous s'il vous plaît nous fournir des captures d'écran des erreurs ou des blocages rencontrés lors de la réser ... Charlotte notification is not sent in the second languageClosed   Amelia   Updated March 19, 2025 at 2:49pm   25 Most recent comment from Uroš Jovanović:Hello Charlotte, Thank you for the update! I'm glad to hear it worked. Let me know if you need anything else. Scott Mason Master-detail data does not display on page when using %% placeholders and GET method   Master-Detail Tables for wpDataTables   Updated March 19, 2025 at 2:01pm   7 Most recent comment from Scott Mason:thanks for your reply milos. No, I am using "Send Parent Row data" but all placeholders appear blank even if there is data available. Attached is a video which may help to demonstrate the issue more c ... Nilesh Membership FeatureClosed Pre-purchase questions for Amelia   Updated March 19, 2025 at 9:41am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. And this is not on our roadmap since this will require creating almost new plugin from ... Kaella Charette Unable to put :30 in an eventClosed   Amelia   Updated March 19, 2025 at 9:37am   2 Most recent comment from Marko Davidović:Hello again, In general settings please try and set default time slot step to 5 minutes for example. This should help. Should you have any further inquiries, we kindly request that you open separate t ...