We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Karin Remmers adjust label textClosed   Amelia   Updated March 23, 2025 at 8:48pm   10 Most recent comment from Uroš Jovanović:Hello Karim, Glad to hear that the issue has been resolved. I will have this ticket closed now. razvan manually add package to customberClosed   Amelia   Updated March 23, 2025 at 8:28pm   3 Most recent comment from Uroš Jovanović:Hello Razvan, Glad to hear that you found how to do this. I will have this ticket closed now. Mike Fuchsman Formidable Forms Integration   wpDataTables   Updated March 21, 2025 at 8:57pm   1 Most recent comment from Mike Fuchsman:If you type in R011303 in the top most Contract No. field tied to the Wpdatatables database you will see the database data come up for that contract number. You can also see the first form field in th ... Mike Fuchsman Product Capability   wpDataTables   Updated March 21, 2025 at 8:45pm   2 Most recent comment from Mike Fuchsman:This has been resolved. Mike Fuchsman Column Set As Integer Not Allowing Me to Change/Edit   wpDataTables   Updated March 21, 2025 at 7:07pm   1 Most recent comment from Mike Fuchsman:I have an editable column set for integer with inline editing. I change the number from 0 to 4, hitting enter does not enter the number so I click the mouse outside of the window, and the number chang ... Gorast Cvetkovski How to get toClosed   Amelia   Updated March 21, 2025 at 2:07pm   4 Most recent comment from Uroš Jovanović:Hello Gorast, Thank you for the update on this. Please test it out now and let me know if it works or not. Looking forward to your reply. Chantal dont display events that are falling in day offClosed   Amelia   Updated March 21, 2025 at 1:07pm   4 Most recent comment from Uroš Jovanović:Hello Chantal, In regards to the downgrade of the licenses,e we have gone through this via another ticket. Recurring events are all considered to be separate events, thus you can manually go through e ... Gorast Cvetkovski Booking and asignign packages from admin side?Closed   Amelia   Updated March 21, 2025 at 12:26pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia for employees but managers can create new packages and mange them from the backend in se ... Motty Davidson How to implement upgradeClosed   Amelia   Updated March 24, 2025 at 12:42pm   18 Most recent comment from Uroš Jovanović:Hello Motty and Irit, Thank you for your message. Unfortunately, the exact setup like the Vikasa Retreat calendar cannot be replicated directly with Amelia. However, you can use either the Step-by-Ste ... Gorast Cvetkovski Is there Activity log anywhere?Closed   Amelia   Updated March 21, 2025 at 11:51am   6 Most recent comment from Uroš Jovanović:Hi Gorast, I'm really glad to hear that you're enjoying the plugin! Let me know if you ever need any assistance. Chris Leigh-Currill Teams IntegrationClosed   Amelia   Updated March 21, 2025 at 11:32am   6 Most recent comment from Uroš Jovanović:  Hello Chris, Thank you for the information. Could you please provide access to your M365 Business account so we can investigate the issue further? This will help us resolve it more ... chris Customer panel buttonClosed   Amelia   Updated March 21, 2025 at 11:24am   4 Most recent comment from Uroš Jovanović:Hello Nicolas, Thank you for reaching out to us. I will paste the response from my colleague Stefan. Unfortunately, there is currently no such option with Amelia's built-in features. You can hide ... Martin Request for Apple Pay, Google Pay, and MobilePay Support via StripeClosed   Amelia   Updated March 21, 2025 at 10:50am   16 Most recent comment from Marko Davidović:Hello Martin, We just got the feedback from our colleagues and they have told us that we do plan to update certain dependencies where possible, but some updates are limited due to the minimum required ... PAtricia FormClosed   Amelia   Updated March 21, 2025 at 10:29am   4 Most recent comment from Marko Davidović:Hello again, No, unfortunately, currently this feature is not available in Amelia. This is set per booking form not per service so what you want to achieve is not possible at this time I'm afraid ... Bastian Bothe Google Maps Location doens´t workClosed   Amelia   Updated March 21, 2025 at 10:23am   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are glad to hear that all is working fine and should you have any further inquiries, we kindly request that you open separate tickets for each questio ...