As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Fran SMTP Email Log RecordClosed   Amelia   Updated April 11, 2025 at 9:45am   2 Most recent comment from Stefan Petrov:Hi Fran, Thanks for reaching out to us. We recommend using the SMTP protocol for sending email notifications instead of relying on WP Mail. WP Mail is only advisable if SMTP is already configured thro ... Robin Elementor pop-upClosed   Amelia   Updated April 11, 2025 at 9:33am   8 Most recent comment from Stefan Petrov:Hi Robin, It has been already configured, you just have to select "edit with Elementor" option in Pages settings. Doug Walker Admin Capabilities   Amelia   Updated April 11, 2025 at 8:40am   2 Most recent comment from Uroš Jovanović:Hello Doug, Thank you for reaching out. Yes, admins can book appointments outside of working hours by enabling the “Allow admin to book appointments at any time” option, which you can find under ... david marsh Course booking   Amelia   Updated April 11, 2025 at 7:42am   9 Most recent comment from Uroš Jovanović:Hello David, Thank you for your question! You're absolutely right — Amelia requires "employees" to be created because they determine the availability of time slots for bookings. However, if you ... Udo Paypal Payment   Amelia   Updated April 11, 2025 at 7:23am   6 Most recent comment from Uroš Jovanović:Hello Udo, Thank you for the update on this. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versi ... Fran Mailchimp IntegrationClosed   Amelia   Updated April 11, 2025 at 6:55am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. No at this time we do not have such plans since this can be connected via webhooks a soyu mentioned. You can readmore about it on this link https://wpame ... Rebeca Cange labelsClosed   Amelia   Updated April 11, 2025 at 6:15am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.  We are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question ... Letizia Bonelli notifications not workingClosed   Amelia   Updated April 11, 2025 at 5:38am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... TonyF How to turn of table preview   wpDataTables   Updated April 10, 2025 at 9:34pm   1 Most recent comment from TonyF:I mistakenly changed a column setting (show column in front end) and the table preview is now hanging and I'm unable to get back to any of the settings.  Is there a way to turn off the table pre ... Dan Converting text strings to numeric values Pre-purchase questions for wpDataTables   Updated April 10, 2025 at 6:44pm   2 Most recent comment from Miloš Jovanović:Hi Dan, First off, I apologize for the initial replies from our chatbot—he’s still learning, and we’re training him to better handle various use cases. 😊 You're absolutely right—that w ... Dan Stoudt Gutenberg block bug   wpDataTables   Updated April 10, 2025 at 5:06pm   1 Most recent comment from Dan Stoudt:Hi - We are seeing a bug within Gutenberg for the wpDataTable block. If you select a table using the inspector panel first, it's fine. But if you then change it to a di ... Siggi multiple bookings in one time slot   Amelia   Updated April 10, 2025 at 2:28pm   14 Most recent comment from Uroš Jovanović:Hello Siggi, Thank you very much for that. Here is the $10 SMS notification credit I promised: 4016D16B Please let me know if you have any other questions. Marc Pakete auswählen bei Terminbuchung   Amelia   Updated April 10, 2025 at 11:49am   4 Most recent comment from Uroš Jovanović:Hello Marc, I'm glad to hear that it worked! If you have any more questions in the future, feel free to reach out. Yamil Insaurralde Email Notification does not update after saving   Amelia   Updated April 10, 2025 at 9:35am   10 Most recent comment from Uroš Jovanović:Hello Yamil, When you have several questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and questions ... Anne-sophie Changement de mot de passeClosed   Amelia   Updated April 10, 2025 at 9:05am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to add a customer panel placeholder to your appointment-approved and panel access notifications like this for example  And when they book for t ...