We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Joseph Create Multiple Appointments in 1 HourClosed   Amelia   Updated March 21, 2025 at 9:35am   7 Most recent comment from Marko Davidović:  Hello again, We are glad to hear that all is fine now but for future tickets, we want to kindly ask you to please do not write more than once on the ticket because it sends it to the end of the que ... Jorge Lost translations after plugin updateClosed   Amelia   Updated March 21, 2025 at 9:06am   11 Most recent comment from nZkkAbWB nZkkAbWB:555 Gorast Cvetkovski Daily sumary option in Email?Closed   Amelia   Updated March 21, 2025 at 8:59am   8 Most recent comment from nZkkAbWB nZkkAbWB:555 Pol Public eventClosed Pre-purchase questions for Amelia   Updated March 21, 2025 at 8:58am   8 Most recent comment from nZkkAbWB nZkkAbWB:555 Mitch Rayborn InvoiceClosed   Amelia   Updated March 21, 2025 at 8:47am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. No, unfortunately, currently this feature is not available in Amelia. You can not add or you invoice in that way. You can send them link to pay in notifi ... David custom time settingsClosed   Amelia   Updated March 21, 2025 at 8:45am   4 Most recent comment from Marko Davidović:Hello again, Hope this helps in case it does not please send us a short one minute video of the issue so that we can take a closer look. We wish you all the best and hope you have a wonderful weekend ... chauna Jones Any employee?Closed   Amelia   Updated March 21, 2025 at 8:34am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We went on your page and we do not see this issue you can see this in the video that we are sending you.  We can see that you are using old outdated for ... Sebastian Rodriguez URL ParametersClosed   Amelia   Updated March 25, 2025 at 2:12pm   5 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that you can add this code to the page to prefill customer data https://codefile.io/f/xqhv3seim5 Should you have any fur ... Christine Bade New Amelia Modules not showingClosed   Amelia   Updated March 21, 2025 at 8:18am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Most likely the issue is with some page optimizer but it can be 1 of 3 issues but most likely is the issue with some page optimizer.  1. The reason wh ... AYVAYAN speedClosed   Amelia   Updated March 21, 2025 at 7:42am   11 Most recent comment from Marko Davidović:Hello, We understand your concern, and we’d like to clarify a few things again. Amelia itself does not dictate the speed of your website. The performance of Amelia on your site depends entirely on y ... Chantal events dont display in the back endClosed   Amelia   Updated March 21, 2025 at 7:33am   4 Most recent comment from Marko Davidović:Hello again, This can happen when the user has several roles in wp_amelia_users table in the database. Simply navigate to this database table, find the customer that reported this, and you'll mos ... Chantal change planClosed   Amelia   Updated March 21, 2025 at 7:01am   4 Most recent comment from Uroš Jovanović:Hello Chantal, Thank you for confirming. The refund has been processed, and you can now proceed with purchasing the new license at your convenience. Let us know if you need any further assistance! Maria Mitchell Events and PackagesClosed   Amelia   Updated March 21, 2025 at 6:58am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send ... Walid Shihaden AgendaClosed   Amelia   Updated March 21, 2025 at 6:28am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. We encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com ... Jens Eisemann Tag - "aria-label" is undefinedClosed   wpDataTables   Updated March 20, 2025 at 7:33pm   2 Most recent comment from Miloš Jovanović:Hi Jens, As mentioned, my sincere apologies once again for all the issues which caused such extreme waiting time on the tickets here.We will move to the new chat system (which we started using on our ...