We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David Burley Manual Sorting of Filters   wpDataTables   Updated April 14, 2025 at 8:22am   5 Most recent comment from Miloš Jovanović:Hello, Looking at the error text from the screenshot - It seems you perhaps have one or more empty headers for one or more columns on the source Sheet.Can you please send me the URL to this source She ... Patrick Calendar noticeClosed   Amelia   Updated April 14, 2025 at 8:11am   2 Most recent comment from Stefan Petrov:Hi Patrick, Thanks for reaching out to us. That's a great idea, unfortunately, this is not possible to configure currently.  Please feel free to search through our feature suggestion page,  t ... Pawel Buslowski invoice customizationClosed   Amelia   Updated April 14, 2025 at 7:50am   2 Most recent comment from Stefan Petrov:Hi Pawel, Thanks for reaching out to us. Invoice customization is not available at this moment, however, we are actively working on implementing this feature in future updates. Unfortunatelly, we do n ... Joe Sending row data to google sheets   wpDataTables   Updated April 14, 2025 at 7:38am   2 Most recent comment from Miloš Jovanović:Hi Joe, Sorry to disappoint you, but at this time, we don't have any built-in solutions to achieve what you described.When we have an editable table, it does not have any link/connection to the s ... Marina the login form for the client to manage their records does not work correctly   Amelia   Updated April 14, 2025 at 7:08am   65 Most recent comment from Uroš Jovanović:Hi Marina, Thank you for your messages and for your patience so far. I completely understand your frustration, and I’m truly sorry for the inconvenience this has caused. After reviewing the situatio ... GOLDIE POWELL Stripe payment fields not allowing textClosed   Amelia   Updated April 14, 2025 at 7:04am   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us, i hope you are doing well.   In the video, we walk through how to test your Stripe integration using Stripe Test Mode in Amelia to ensure everything is working ... Laurie McDonald Limiting AppointmentsClosed   Amelia   Updated April 14, 2025 at 5:22am   4 Most recent comment from Marko Davidović:Hello again, Unfortunately, currently this feature is not available in Amelia. What you want to achieve is not possible I'm afraid. You can only create and set us up one limit per service and thi ... Sab Database tables not visible   wpDataTables   Updated April 14, 2025 at 4:09am   1 Most recent comment from Sab:Hello, I have transferred my website to a new hosting provider (Hostinger), and now my databases are showing that there are no records available. Can you please let me know what could have caused this ... andrea issue with enabling server-side processing with filters and search   wpDataTables   Updated April 12, 2025 at 10:05am   8 Most recent comment from andrea:Hi, first of all, thank you for your support and the many suggestions you have provided. Don't worry, I am not going to ask you to correct the SQL query - I am well aware that it is not within yo ... Andreas How to set up a gauge chart Pre-purchase questions for wpDataTables   Updated April 11, 2025 at 5:17pm   1 Most recent comment from Andreas:Hi, how exactly can I set up a gauge chart which works like the one on this website: https://public.tableau.com/app/profile/phdata/viz/GaugeChartTemplate/Dashboard1 You also mention this in your arti ... Laurence Potter Table will not display   wpDataTables   Updated April 11, 2025 at 2:26pm   2 Most recent comment from Miloš Jovanović:Hello,We can see the table loading now - but, this is an SQL based table, so if you use server-side processing enabled in the table settings, and if you have any kind of active caching on this Page, i ... Fran SMTP Email Log RecordClosed   Amelia   Updated April 11, 2025 at 9:45am   2 Most recent comment from Stefan Petrov:Hi Fran, Thanks for reaching out to us. We recommend using the SMTP protocol for sending email notifications instead of relying on WP Mail. WP Mail is only advisable if SMTP is already configured thro ... Robin Elementor pop-upClosed   Amelia   Updated April 11, 2025 at 9:33am   8 Most recent comment from Stefan Petrov:Hi Robin, It has been already configured, you just have to select "edit with Elementor" option in Pages settings. Doug Walker Admin Capabilities   Amelia   Updated April 11, 2025 at 8:40am   2 Most recent comment from Uroš Jovanović:Hello Doug, Thank you for reaching out. Yes, admins can book appointments outside of working hours by enabling the “Allow admin to book appointments at any time” option, which you can find under ... david marsh Course booking   Amelia   Updated April 11, 2025 at 7:42am   9 Most recent comment from Uroš Jovanović:Hello David, Thank you for your question! You're absolutely right — Amelia requires "employees" to be created because they determine the availability of time slots for bookings. However, if you ...