As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Larry Kolinek wpdatatables not saving settingsClosed   wpDataTables   Updated April 30, 2025 at 1:22pm   3 Most recent comment from Miloš Jovanović:Hi Larry, Thank you for your patience while we checked this with our development team. I’d like to clarify that the behavior you're experiencing is actually the default one. My apologies, it se ... Make Freedom Bug ReportClosed   wpDataTables   Updated April 28, 2025 at 9:01pm   1 Most recent comment from Make Freedom:The below code is buggy. We were forced to comment out lines 108 to 174 to allow our users to add items to cart. The implementation of this code with no error handling is problematic and could cost si ... Kenneth Seiden Auto Cache IssueClosed   wpDataTables   Updated April 28, 2025 at 8:22pm   4 Most recent comment from Kenneth Seiden:Do I still need to do a Cron Job for the cache to update if a change is made to the Sheet, or is that all handled in the ~15 minute refresh discussed in the article? Mahmut Latepoint integrationClosed Pre-purchase questions for wpDataTables   Updated April 28, 2025 at 4:25pm   2 Most recent comment from Miloš Jovanović:Hello, We don't have any native integration with Latepoint (or any other booking plugin) at the moment. You can make a future development suggestion, but we can't say if or when it could be ... SAUL Booking and packegeClosed   Amelia   Updated April 28, 2025 at 9:54am   2 Most recent comment from Stefan Petrov:Hi Carolina, I hope you are doing well. Have you configured the timezone settings to the nearest city in your timezone instead of UTC? It should be set to the nearest city, so please make sure to conf ... Adam Allowing customers to choose their own start and stop timesClosed   Amelia   Updated April 28, 2025 at 9:47am   4 Most recent comment from Marko Davidović:Hello, You described that you want users to select and insert the duration of the service from when to when they wish to book. Unfortunately, this is not possible in Amelia. In Amelia, the service wor ... anani Lawson sms notification paymentClosed   Amelia   Updated April 28, 2025 at 9:37am   4 Most recent comment from Uroš Jovanović:Hello Anani, You can add the admin email to the "Send all notifications to additional addresses" field on the Amelia > Settings > Notifications page. This will ensure that the business owner receives ... Maastek Appointment is created even if payment failsClosed   Amelia   Updated April 28, 2025 at 9:34am   10 Most recent comment from Uroš Jovanović:Hello Maastek, I was unable to log into the credentials you provide me with. Can you please provide me with the updated credentials and I will provide you with an update on this? Marta Notification error with email testClosed   Amelia   Updated April 28, 2025 at 9:30am   8 Most recent comment from Stefan Petrov:  Hi Marta, The customer will receive a confirmation email to the email address they provided on the booking form. On the other hand, the employee will receive an email to the address ... Marcello "%customer_panel_url%" parameterClosed   Amelia   Updated April 28, 2025 at 9:23am   21 Most recent comment from Uroš Jovanović:Hello Marcello, Thanks for the update! I'm glad to hear that the time issue is resolved. As for the password issue, I will check that for you and get back to you shortly. Thanks for your patience ... Christian Lloyd Chan Unresponsive AmeliaClosed   Amelia   Updated April 28, 2025 at 8:08am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are sending you a version with the fix. You can download Amelia from this link https://we.tl/t-hfLEUkoHxc We are sending you a short instruction on ho ... Bart De Bock Automatic cancelling reservationsClosed   Amelia   Updated April 28, 2025 at 7:31am   2 Most recent comment from Uroš Jovanović:Hello Bart, Thank you for your patience. Yes, that is the expected behavior. When a customer cancels the payment during the Mollie checkout process, Amelia marks the booking as "Cancelled" and the pay ... Bart De Bock Not sending notificationsClosed   Amelia   Updated April 28, 2025 at 5:32am   4 Most recent comment from Marko Davidović:Hello again, Unfortunately, currently this feature is not available in Amelia. There is no log within Amelia.  If your notifications sometimes work and sometimes don't, the issue could be relate ... Tim Download latest versionClosed   Amelia   Updated April 28, 2025 at 5:25am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can download Amelia at any time from your profile in our store TMS Store and also from this link https://we.tl/t-WfL8U27Npq We are sending you a s ... Marcello Time Slot AppearanceClosed   Amelia   Updated April 28, 2025 at 5:23am   4 Most recent comment from Marko Davidović:Hello agian, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ...