We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jamie Stone notifications not triggeringClosed   Amelia   Updated March 26, 2025 at 10:02am   4 Most recent comment from Stefan Petrov:Hi Jamie, I believe you'll need to edit the webhooks afterward, but let's first ensure that the notifications are working properly. Let me know once you've tested it. TOMAS no consigo realizar pago con woocomerceClosed   Amelia   Updated March 26, 2025 at 9:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Not sure what the issue but you need to set up and create those pages so that they can be sued and seen. Amelia only provides possibility of integration ... Yasin Summer timeClosed   Amelia   Updated March 26, 2025 at 8:51am   2 Most recent comment from Marko Davidović:Hello again, Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works: All times in the back-end of Amelia will be shown exactly how ... Yasin Amelia google calendarClosed   Amelia   Updated March 26, 2025 at 8:47am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to redo the integration in Google platform once you come back to that step just enter it again. There is no other way you need to enter this in ... Javier Diaz Error con las horasClosed   Amelia   Updated March 26, 2025 at 7:51am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works: All times in the back-end o ... Danny Double Booking Issue For ClassesClosed   Amelia   Updated March 26, 2025 at 7:48am   16 Most recent comment from Marko Davidović:Hello again, Unfortunately, no we can not say. They will do their best to resolve this as soon as it is possible but there is no way of telling when this will be. It can be in next update or in some o ... Nael List of Known Plugins Causing Issues with AmeliaClosed   Amelia   Updated March 26, 2025 at 7:44am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. Unfortunately, we do not have such a list, as these situations frequently change. Our development team regularly resolves issues, but sometimes, confl ... Dev Test Google Calendar SyncClosed   Amelia   Updated March 26, 2025 at 5:49am   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out to us. Events from Google Calendar will not be displayed in Amelia but busy events from Google Calendar will block time slots in Amelia. For that purpose, please make ... Douglas Amelia subscriptionplansClosed   Amelia   Updated March 26, 2025 at 5:44am   4 Most recent comment from Uroš Jovanović:Hello Douglas, For that purpose, you will have to download the Standard version of the plugin that you can find on the TMS store. After that, install it on your website, clear the cache and it should ... Zainab Default phone country codClosed   Amelia   Updated March 26, 2025 at 5:42am   8 Most recent comment from Uroš Jovanović:Hello Zainab, I wanted to let you know that this issue will be resolved as soon as possible. I appreciate your patience! razvan employee can't login on mobile devicesClosed   Amelia   Updated March 26, 2025 at 5:41am   12 Most recent comment from Uroš Jovanović:Hello Razvan, Just to clarify, is the issue still related to employees not being able to log into the employe panel, as you initially mentioned last week? Or is it now specifically about the employee ... Jen SMS FeesClosed Pre-purchase questions for Amelia   Updated March 26, 2025 at 5:38am   4 Most recent comment from Uroš Jovanović:Hello Jen, Thank you for your feedback and suggestion! We appreciate it, and I'll make sure to pass it along. Let me know if you need anything else. Kavaitri Password ResetClosed   Amelia   Updated March 26, 2025 at 5:36am   16 Most recent comment from Uroš Jovanović:Hello Kav, Thank you for the update! Glad to hear it's working now. Also, a big thank you to Remi444 for helping our users! Let me know if you need any further assistance. Nixon Eli Monthly   wpDataTables   Updated March 25, 2025 at 5:06pm   2 Most recent comment from Miloš Jovanović:Hi Nixon, First, I sincerely apologize for the delayed response. We've been experiencing an unusually high number of tickets, and I appreciate your patience. Could you please clarify a few points ... Silviu Amelia rolesClosed   Amelia   Updated March 25, 2025 at 3:30pm   2 Most recent comment from Uroš Jovanović:Hello Silviu, Thank you for reaching out and for your kind words about Amelia! Regarding your request, assigning multiple roles to a single user (such as both customer and employee) is not advisable, ...