We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alex issue with password resetClosed   Amelia   Updated March 25, 2025 at 3:11pm   20 Most recent comment from Uroš Jovanović:Hello Alex, Glad to hear that everything is working now! 🎉 Wishing you a great day as well. Let me know if you need any further assistance. Giovanni Enable display of the day of the week for events in the Amelia pluginClosed   Amelia   Updated March 25, 2025 at 2:49pm   2 Most recent comment from Uroš Jovanović:Hello Giovanni,Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... Maria Mitchell Set password isn't workingClosed   Amelia   Updated March 25, 2025 at 2:44pm   6 Most recent comment from Stefan Petrov:Hi Maria, I see that you’re already discussing this issue with my colleague Marko, and he has forwarded it to the developers. Please continue the conversation on this ticket: https://tmsplugins.tick ... Jiri Cannot write, created actions are not visible in the backend.Closed   Amelia   Updated March 25, 2025 at 1:40pm   7 Most recent comment from Stefan Petrov:Hi Jiri, Great news. Thanks for letting me know. If you have any other questions, please open a new ticket and we will gladly help you there. Best regards and have a nice day.  Konstantinos Stamatopoulos overbookingClosed   Amelia   Updated March 25, 2025 at 12:48pm   4 Most recent comment from Stefan Petrov:Hi Konstantinos, That's certainly possible, but we can easily check this by having an employee connected to Google Calendar with the appointment set as "busy." Then, we can see if the same time s ... Rasitha Herath Recurring Services Product IssueClosed   Amelia   Updated March 25, 2025 at 12:32pm   2 Most recent comment from Uroš Jovanović:Hello Rasitha, Thank you for your message. I understand that you're trying to limit the number of occurrences for your 8-lesson course. Currently, this functionality isn't available in Ameli ... Doug Walker Allow booking of multiple servicesClosed   Amelia   Updated March 25, 2025 at 11:58am   6 Most recent comment from Uroš Jovanović:Hello Doug, Thank you for reaching out. The issue arises because a single employee cannot be booked for multiple services at the same time. To allow a customer to book multiple rooms at once, you will ... David Package creationClosed   Amelia   Updated March 25, 2025 at 11:56am   4 Most recent comment from Uroš Jovanović:Hello David, Thank you for your message! You can create a package of lessons, allowing your customers to choose which sessions they want to attend. For more details on how to create and manage package ... Walid Shihaden Feature Request – Dedicated Single Event Page with Learn More ButtonClosed   Amelia   Updated March 25, 2025 at 11:53am   4 Most recent comment from Uroš Jovanović:Hello Walid, Thank you for your detailed feedback and thoughtful suggestion. We truly appreciate the time you’ve taken to share your experience and ideas for improving the user flow. The idea of rep ... Rez General Feedback | Would love to see some update to UI, features, etcClosed   Amelia   Updated March 25, 2025 at 11:17am   2 Most recent comment from Uroš Jovanović:Hello Rez, Thank you for your detailed feedback and suggestions! We truly appreciate you taking the time to share your thoughts with us. We will pass your suggestions along to our management team for ... Ibrahim Whatsapp notifications setup   Amelia   Updated 4 days ago   7 Most recent comment from Andrea Azzopardi:This is taking too long to finalize!  Attila Szekely time zoneClosed   Amelia   Updated March 25, 2025 at 10:24am   2 Most recent comment from Stefan Petrov:Hi Attila, You can disable this tag in Customize settings. So, Customize section, Step by Step template, Customer information step and then disable the option "Calendar Time zone".  Jeremy Linders Integration with Teamleader CRMClosed   Amelia   Updated March 25, 2025 at 9:51am   2 Most recent comment from Stefan Petrov:Hi Jeremy, Thanks for reaching out to us. Unfortunately, we don’t have integration with Teamleader CRM, but we do offer the option to connect Amelia with other CRM platforms using webhooks. We can� ... Joseph Can’t book multiple appointments at the sameClosed   Amelia   Updated March 25, 2025 at 8:55am   3 Most recent comment from Stefan Petrov:Hi Joseph, You've found a workaround, thanks for letting us know.  As always, feel free to reach out with a new ticket, and we’ll be happy to assist you as soon as possible. Best regards, and ... Duncan Richardson Time slotsClosed   Amelia   Updated March 25, 2025 at 8:25am   4 Most recent comment from Stefan Petrov:You are welcome, Duncan. If you have any other questions, please open a new ticket and we will gladly help you there. Best regards.