We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

V Heiland %payment_link_stripe% not rendering in “Appointment Approved” emailClosed   Amelia   Updated April 7, 2025 at 9:29am   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us. There are some options that you need to configure first before putting a placeholder. You first need to enable this option in Payment settings, then you also need ... GAreth Getting services to overlap and maximum numbersClosed   Amelia   Updated April 7, 2025 at 8:43am   4 Most recent comment from Stefan Petrov:Hi Gareth, A particular timeslot is automatically removed from the booking form depending on the configuration. By default, a timeslot will no longer be available if there is already a single booking ... Clarissa Appointments & PaymentClosed   Amelia   Updated April 7, 2025 at 8:16am   4 Most recent comment from Marko Davidović:Hello again, Yes that would be helpfull 2. The "Order Update" rule in the WooCommerce integration settings refers to an automatic process that triggers whenever a WooCommerce order is updated — for ... Robert Booking   Amelia   Updated April 7, 2025 at 8:15am   6 Most recent comment from Uroš Jovanović:Hello Robert, Are you able to see my previous response? john Historical Appointments Data LostClosed   Amelia   Updated April 7, 2025 at 7:17am   4 Most recent comment from Stefan Petrov:Hi John, That is indeed an issue. If your users have the same email address, it creates a conflict. The simplest solution is to change the email address to ensure each one is unique. If a WordPress us ... Matej Google Spreadsheets   wpDataTables   Updated April 7, 2025 at 7:02am   1 Most recent comment from Matej:Hi,My Google Spreadsheets Cache is not working as it should, the Tables are not being updated. I tried it with WP Crontrol and it does not get updated. When i try it with entering the URL manually I ... JAMES ANDREWS header colorClosed   Amelia   Updated April 7, 2025 at 6:41am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Your question is not that clear but if you want to change to the color or anything else you need to this fro customize section for that specific form Sh ... Adam O. woocommerce checkoutClosed   Amelia   Updated April 7, 2025 at 5:15am   6 Most recent comment from Marko Davidović:Hello again, We cannot send you in someone else's ticket you need to open your own ticket with your purchase code and then we would gladly send you version with the fix. We wish you all the best ... TAFF Fatal Error At Checkout Amelia version 8.1.1   Amelia   Updated April 6, 2025 at 5:14pm   21 Most recent comment from Uroš Jovanović:Hi Tariq, Thanks for confirming. Please create a separate ticket, and we’ll be happy to assist you there. Riccardo Riccio amelia editorClosed   Amelia   Updated April 6, 2025 at 8:47am   4 Most recent comment from Marko Davidović:Hello again, Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way t ... David Fatal error, conflict with PublishPress   Amelia   Updated April 5, 2025 at 8:45pm   10 Most recent comment from Uroš Jovanović:Hello David, Thank you for your understanding and patience — truly appreciated!Let us know if there's anything else we can help with. HSMG How to create conditional formatting based on more than one column valueClosed   wpDataTables   Updated April 4, 2025 at 2:33pm   5 Most recent comment from Miloš Jovanović:Hello, Awesome! I’m delighted to hear this was helpful—thank you for letting me know! :) You're very welcome.   Please don’t hesitate to reach out again if anything else comes up.  You ca ... HSMG How to set Date Range Filtering Defaults to Current MonthClosed   wpDataTables   Updated April 4, 2025 at 2:33pm   4 Most recent comment from Miloš Jovanović:Hello, Apologies for the delays in our replies in this time period.Thank you for your patience.We will review your other ticket right away. kim Google Spreadheet API - Error: forbidden error   wpDataTables   Updated April 7, 2025 at 2:49pm   5 Most recent comment from Miloš Jovanović:Hello, I just wanted to let you know that our new update is live, including this improvement/fix. You can check out our updated guide in the documentation, where we've highlighted the changes. Th ... Zach Old Google Sheets no now marked Forbidden   wpDataTables   Updated April 7, 2025 at 2:54pm   8 Most recent comment from Miloš Jovanović:Hello everyone, I just wanted to let you know that our new update is live, including this improvement/fix for the Google Sheet issues. You can check out our updated guide in the documentation, where w ...