We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Fabio Allow Multiple Clients to Book the Same Time SlotClosed   Amelia   Updated March 27, 2025 at 6:43am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... William Hankin Multiple CalendersClosed   Amelia   Updated March 27, 2025 at 6:36am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to set up integration and then to connect employees to their calendars in employee modal. After this all appointments will be added automaticall ... Thomas Buchstaetter String Multiselect Box Populates with Admin Page Placeholder Data in Front-end Instead of Current Table Data   wpDataTables   Updated March 26, 2025 at 5:20pm   4 Most recent comment from Miloš Jovanović:Hi Thomas, My sincere apologies for this. We are having serious issues with this ticketing system, the notification for certain tickets are not being seen, and we only see them when the user writes ag ... Samuel Jacob Sánchez Avalos Google Drive connection   wpDataTables   Updated March 26, 2025 at 3:40pm   2 Most recent comment from Miloš Jovanović:Hello, Google recently updated its security policies, which affects how Google Sheets connect to third-party applications like wpDataTables. If your spreadsheet was created before this change, it wil ... david marsh Course bookingClosed   Amelia   Updated March 26, 2025 at 12:42pm   2 Most recent comment from Uroš Jovanović:Hello David, Please check the following ticket for reference: https://tmsplugins.ticksy.com/ticket/3845459/ Let me know if that helps you. david marsh Course bookingClosed   Amelia   Updated March 26, 2025 at 12:41pm   2 Most recent comment from Uroš Jovanović:Hello David, I understand that you're looking for a simple booking system for your training courses, but the employee settings are important in Amelia because employees are crucial for managing b ... Angela Atherton Trouble with purchase code in WordPress   wpDataTables   Updated March 26, 2025 at 11:52am   2 Most recent comment from Miloš Jovanović:Hi Angela, We just responded to your original ticket, so please check it out here : https://tmsplugins.ticksy.com/ticket/3835861.As mentioned on that reply, my sincere apologies, we had some serious i ... Lana Max Character Length on DB ColumnClosed   wpDataTables   Updated March 26, 2025 at 11:46am   6 Most recent comment from Miloš Jovanović:Hi Lana, I read the awesome review, thank you so much, it truly means a lot to us! :)  If anything else comes up, please don't hesitate to open new tickets. Thanks again! Michael Heiland Version of Amelia ProClosed   Amelia   Updated March 26, 2025 at 11:37am   6 Most recent comment from Uroš Jovanović:Hello Michael, Thank you for the update on this. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite v ... razvan Certain events are not visibleClosed   Amelia   Updated March 26, 2025 at 10:59am   9 Most recent comment from Uroš Jovanović:Hello Razvan, I wanted to check with you if this is the only event that the employee cannot see and if that is the case, I suggest that we keep an eye on this and if the same issue occurs, please let ... razvan event closed for no reasonClosed   Amelia   Updated March 26, 2025 at 10:57am   8 Most recent comment from Uroš Jovanović:Hello Razvan, Thank you for the update. I understand the issue is still occurring. To help us investigate further, were you able to replicate the issue on your end? It would also be helpful to know if ... Gorast Cvetkovski Adding packages from Employee Form?Closed   Amelia   Updated March 26, 2025 at 10:53am   6 Most recent comment from Uroš Jovanović:Hello Gorast, Thank you for your message. Currently, the options you're asking for, such as preventing the management of Services, Resources, and editing Packages while allowing the delegation of ... Jaime Employee LocationClosed   Amelia   Updated March 26, 2025 at 10:44am   6 Most recent comment from Uroš Jovanović:Hello Jaime, Thank you for that. I will have this ticket closed now. Colin Payment of old appointmentClosed   Amelia   Updated March 26, 2025 at 10:14am   11 Most recent comment from Uroš Jovanović:Hello Colin, Thank you for your reply. Yes, it seems like the "on-site" option might not be suitable for your case. If you go ahead with the manual Stripe invoice workaround, please let me know if it ... Jamie Stone notifications not triggeringClosed   Amelia   Updated March 26, 2025 at 10:02am   4 Most recent comment from Stefan Petrov:Hi Jamie, I believe you'll need to edit the webhooks afterward, but let's first ensure that the notifications are working properly. Let me know once you've tested it.