We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rafael Cabrelli Problema pagamento pix no BrasilClosed   Amelia   Updated March 28, 2025 at 6:39am   57 Most recent comment from Marko Davidović:Hello again, We can noot influnce how they and their payment system interpetae or show something. We can only say how Amelia works and Amelia follows the setting that you have set in WordPress setting ... Leonard Chan Bug Report - ImportantClosed   Amelia   Updated March 28, 2025 at 6:34am   6 Most recent comment from Marko Davidović:Hello again, You say the outcome did not meet expectations and does not seem to function correctly can you please elaborate more on this and explain what type of issue you have now? You can send us a ... Michael Withdraw from the purchase of this plugin.   wpDataTables   Updated March 27, 2025 at 8:27pm   4 Most recent comment from Miloš Jovanović:Hello Michael, We’ve just processed your refund. The funds should be back in your account within the next few business days, depending on your payment provider. We appreciate your time with us and w ... Max Issues with Payment Status in AmeliaClosed   Amelia   Updated March 27, 2025 at 4:33pm   11 Most recent comment from Uroš Jovanović:Hello Max, Thank you for following up. Unfortunately, the issue has not been resolved yet. We are still working on it and will notify you as soon as we have an update. Thank you for your patience, and ... Jeremy Tran Displaying both parent table parameters and child table in same page   Master-Detail Tables for wpDataTables   Updated March 27, 2025 at 1:50pm   3 Most recent comment from Jeremy Tran:Thanks Milos!I ended up figuring it out and wanted to share what I did for someone else who may be looking for the same.Here are the steps for implementing a parent-child table relationship using wpDa ... stefano roveda Wrong price in notification emailClosed   Amelia   Updated March 27, 2025 at 1:15pm   4 Most recent comment from Marko Davidović:Hello again, We just did that and there is no issue Perhaps this is simple issue of purging the cache and checking in finance section if this tax is added to that event  Please check this and let ... Khaled Omar Can't Install AmeliaClosed   Amelia   Updated March 27, 2025 at 12:55pm   24 Most recent comment from Uroš Jovanović:Hello Khaled, No worries at all! I understand the situation. Here’s the link to the WhatsApp notifications documentation along with a step-by-step guide on how to configure it: WhatsApp Notification ... thomas djoudi Recurring appointmentsClosed   Amelia   Updated March 27, 2025 at 12:44pm   4 Most recent comment from Stefan Petrov:Hi Thomas, Great, thanks for letting me know.  If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.  Brittany Attard complaints about bookingClosed   Amelia   Updated March 27, 2025 at 11:18am   4 Most recent comment from Stefan Petrov:Hi Brittany, The only option would be to create a separate page with particular event id, since otherwise all events are listed on event list only. The same goes for services. For example, you can cre ... Eleanor InstillationClosed   Amelia   Updated March 27, 2025 at 10:36am   2 Most recent comment from Stefan Petrov:Hi Eleanor, Thanks for reaching out to us. It's a simple process that requires configuring few steps, which you can find on our documentation page. This is the configuration of booking form, howe ... Ivan Capturing IP Address form usersClosed   Amelia   Updated March 27, 2025 at 10:27am   2 Most recent comment from Stefan Petrov:Hi Ivan, Thanks for reaching out to us. Unfortunately, there is no option to track the IP address from which a booking is made. It is only possible to see whether the booking was made from the backend ... Bartosz Blachnio Custom booking multiple daysClosed   Amelia   Updated March 27, 2025 at 9:39am   2 Most recent comment from Uroš Jovanović:Hello Bartosz, Amelia is designed for appointment-based bookings, and at the moment, it does not support multi-day bookings where customers can select a range of dates themselves. The maximum duration ... Chris Event Custom Pricing Sort OrderClosed   Amelia   Updated March 27, 2025 at 8:34am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. The order of ticket can not be changed they show based on price from lowest to highest. ... Steven cron jobsClosed   Amelia   Updated March 27, 2025 at 8:02am   4 Most recent comment from Marko Davidović:Hello again, The issue you are experiencing is not related to Amelia itself, as we do not control how the server processes requests for currency formats. If CRON was working before and is now not work ... Hemang activate licenceClosed   Amelia   Updated March 27, 2025 at 7:50am   19 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you and hopefully all will be fine. Should you have any further inquiries, we kindly request that you open separate tickets ...