We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

ShopFloorAutomations Updated to new version lost all tablesClosed   wpDataTables   Updated May 17, 2018 at 4:28pm   7 Most recent comment from ShopFloorAutomations:Milan thank you for your help please close ticket wcatlett Catlett plugin updateClosed   wpDataTables   Updated May 17, 2018 at 4:26pm   7 Most recent comment from wcatlett Catlett:Dear Bogdan,Thanks very much for the warning.  I will wait for the auto update version available in my WordPress control panel.Best,Warren timjo Error: Table in data source has no rows.Closed   wpDataTables   Updated May 17, 2018 at 3:37pm   23 Most recent comment from Miloš Jovanović:Hi TimCan you please try to update the plugin to 2.2 version by following this steps: 1.) Download zip from this link 2.) Use FTP to open /yourwordpressfolder/wp-content/plugins 3.) Delete existin ... Bob Higgins Table error since updateClosed   wpDataTables   Updated May 17, 2018 at 3:33pm   17 Most recent comment from Miloš Jovanović:Hi Bob,Can you please try to update the plugin to 2.2 version by following this steps: 1.) Download zip from this link 2.) Use FTP to open /yourwordpressfolder/wp-content/plugins 3.) Delete exist ... marcobravissimo Pagnozzi Non si attiva il pluginClosed   Powerful Filters for wpDataTables   Updated May 17, 2018 at 3:32pm   4 Most recent comment from Miloš Jovanović:HI Marco,Can you please update the  php version to 7 or more.Also please tell me which version of our plugin do you use, is it 2.1?Best regards. jrdios Updating versionClosed   wpDataTables   Updated May 17, 2018 at 3:30pm   2 Most recent comment from Miloš Jovanović:Hi jrdios,Thank you for your purchase. Please take a look at our documentation where you can see how you can successfully update the plugin. You can follow this guide : 1.) Download zip from th ... Paul SpeedClosed   wpDataTables   Updated May 17, 2018 at 9:35am   2 Most recent comment from Miloš Jovanović:Hi Paul,Thank you for your purchase.When you are rendering 500 rows and assume 10 columns this can affect the performances of the loading.Loading speed depends on server performance and your computer ... PaoloPiselli wpDataTables in WP Admin zone: missing CSS/JS?Closed   wpDataTables   Updated May 17, 2018 at 8:56am   6 Most recent comment from Isidora Markovic:Hi PaoloPiselli,I provide to you link in previous post how to use this function in backed. We was implement similar solution for our short-code in back-end with function wdtWpDataTableShortcodeHandl ... Marty Links in cellsClosed   wpDataTables   Updated May 17, 2018 at 8:52am   2 Most recent comment from Isidora Markovic:Hi Marty,Thank you for your purchase. Please note that customization questions like this one are not covered in the included support for the plugin. Included support covers help with bugs and gener ... Diego Select box is not workingClosed   wpDataTables   Updated May 17, 2018 at 8:43am   10 Most recent comment from Isidora Markovic:HI Diego,Before trying to access to your website I one more check plugins that you are using and found what cause the issue. We don't have to insert noconflict bootstrap. What we do is turn off optio ... David W Snow advanced searchingClosed   wpDataTables   Updated May 17, 2018 at 7:55am   2 Most recent comment from Isidora Markovic:HI David,Thank you for your purchase.1. 2. 4.Sorry but I did not quite understand what are you trying to achieve. Can you please explain me more and send me some example/screenshot so I can give yo ... Gabriel Golan ajax 500 errorClosed   wpDataTables   Updated May 17, 2018 at 7:44am   2 Most recent comment from Isidora Markovic:HI Gabriel,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most eff ... David_Gascon Filtering by URLClosed   wpDataTables   Updated May 16, 2018 at 4:42pm   4 Most recent comment from Isidora Markovic:Hi David,You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a review ... vvi Copy Conditional FormattingClosed   wpDataTables   Updated May 16, 2018 at 9:23am   2 Most recent comment from Miloš Jovanović:HI vvi,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.You will need to manually e ... Gary filteringClosed   wpDataTables   Updated May 15, 2018 at 12:37pm   7 Most recent comment from Miloš Jovanović:HI Gary,Sorry for not be able to solve it in the past few days. But when the issue happens please write us here so we can see it because we receive a lot of emails daily  and support via email is so ...