Public Ticket #1606607
Filter not showing entries


  •  2
    Charmian started the conversation

    Dear support team,

    The multiselectbox and selectbox filter options indicate it's not possible to retrieve results while viewing the table online (see 2nd attachment 14.21). All the other filter options are working. 

    In the wordpress environment all filter options, including the multiselectbox and selectbox filter options, are properly functioning (see 1st attachment 14.20). I have therefore no idea how to fix this issue.

    Thank you very much for your reply in advance.

    Kind regards,


    Attached files:  Schermafbeelding 2018-06-12 om 14.20.42.png
      Schermafbeelding 2018-06-12 om 14.21.05.png

  •  274
    Milan replied

    HI Charmian,
    Thank you for your purchase.

    Yes we notice that and it is fixed in version 2.2.2 which we lunch couple days ago. We didn't release auto update yet but you can  update the plugin manually by following this steps:

    1.) Download zip from this link

    2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3.) Delete existing wpdatatables folder.

    4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)

    5.)  Go to WP-admin panel, open Plugins section.

    6.) Deactivate wpDataTables, and then activate it again.

    7.) Clear server and browser cache

    IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!

    Sorry for inconvenience,

    Best regards.

  •  2
    Charmian replied

    Hello Milan,

    Thank you very much for your quick response! That did the trick. It's working again.

    I wish you a nice day!


  •  274
    Milan replied

    Hi Charmian,

    You are welcome.  Glad that we help you to solve the issue.

    If you have any more issues or questions feel free to open a new ticket, we will gladly help.

    We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!