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  Public Ticket #1578272
Strange WP behavior after install of wpDataTables
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  • XnPartners started the conversation

    Hello,

    Firstly, I love the plug-in. The "Related URL" I pasted is where we used the plug-in, but the problem is in the back end/admin area.

    The material design and CSS of the plug-in has taken over some areas of the admin console. This has changed the color of most links, and some elements are out of place/not centered with the text.

    However, the most concerning problems are the following:

    1. Since the plug-in was installed, I've been noticing random rows (Visual Composer) being appended to the end of the page. They all contain an empty text block  (please see attachment).

    2. In other instances, custom CSS classes that I created (particularly to format text) are now randomly added to different blocks of text. For example, I'll have a custom class 

    .author-text {

    font-size:13px; 

    line-height:19px;

    }

    And let's say I'm writing a blog post with different headings. Sometimes, randomly and out of nowhere, every single h3, or h2, or whatever will adopt this class. If I go to the text block and look at the HTML, the class has actually been inserted in the heading! Like this:

    <h3 class="authors-text">Text Here</h3>

    This happens randomly and on different headings. 

    3. Out of nowhere, let's say I'm writing a long post (such as: https://www.xnpartners.com/liderazgo/un-gran-lugar-para-trabajar/). Once I click "Save Draft," the page will reload, and all of the text in the post has been center aligned! It's very very strange. When I look at the HTML, it looks like this: 

    <p style="text-align: center;">Paragraph that's not supposed to be centered here</p>.

    It's like it gets injected in there. When this happens it happens on every single paragraph, and it's a real pain because I have to remove the centering manually.

    I had none of these issues before the installation of the plug-in, and nothing else has been added/removed/updated since (it's a very recent purchase).

    Any ideas?

    Thank you.

    Fernando

    Attached files:  Screen Shot 2018-05-17 at 9.46.22 AM.png

  •  387
    Bogdan replied

    HI Fernando,
    Thank you for your purchase.

    Can you please tell me which version of our plugin did you install.

    Best regards.

    Check out our newest product - Amelia - Enterprise-Level WordPress Appointment Booking Plugin - promo price for launch period!

    Kind Regards,
    Bogdan Radusinovic
    bogdan@touchmesoft.net

  • XnPartners replied

    Hi Bodgan,

    I have version 2.1 installed. I got an e-mail from Envato saying an update was available, but I was going to hold off until I got in touch with you guys.

  •  387
    Bogdan replied

    HI Fernando,

    Please take a look at our documentation where you can see how you can successfully update the plugin.

    You can follow this guide :

    1.) Download zip from this link

    2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3.) Delete existing wpdatatables folder.

    4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)

    5.)  Go to WP-admin panel, open Plugins section.

    6.) Deactivate wpDataTables, and then activate it again.

    Best regards.

    Check out our newest product - Amelia - Enterprise-Level WordPress Appointment Booking Plugin - promo price for launch period!

    Kind Regards,
    Bogdan Radusinovic
    bogdan@touchmesoft.net

  • XnPartners replied

    Hi Bodgan,

    I appreciate the guide for updating the plug-in, but you are circumventing my initial inquiry completely. 

    Firstly, I know how to update the plug-in. 

    I never asked for information on how to do that, I simply said I hadn't done it yet because I would rather get in touch with you first regarding the original issue which is, after all, why I started this thread.

    I have updated the plug-in, but the issue remains. Could you please advise?

    Thank you,

    Fernando

  •  387
    Bogdan replied

    HI Fernando,

    Sorry for misunderstanding.

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Best regards.

    Check out our newest product - Amelia - Enterprise-Level WordPress Appointment Booking Plugin - promo price for launch period!

    Kind Regards,
    Bogdan Radusinovic
    bogdan@touchmesoft.net

  •   XnPartners replied privately
  •  387
    Bogdan replied

    Hi Fernando,

    Very strange, our plugin should not interfere  with any of the issues that you wrote me below.

    1.  The only relation with visual composer and our plugin is that when you install our plugin the visual composer can insert the table or chart on the page but editor page.

    Also 2 and 3 can not have any relations to our plugin because our classes are only applied to our tables not pages.

    I assume that the issue is in some other plugin, so can you please tell me is it possible for you to install just our plugin and visual composer on some test site and tell me do you still have the same problem.

    Best regards.

    Check out our newest product - Amelia - Enterprise-Level WordPress Appointment Booking Plugin - promo price for launch period!

    Kind Regards,
    Bogdan Radusinovic
    bogdan@touchmesoft.net

  • XnPartners replied

    Hi Bogdan,

    Apologies for the delay. 

    I will try the install on another site as you suggested. However, it is interesting to note that the CSS issues arise only on the pages/posts where a wpDataTable has been inserted.

  •  175
    Milan replied

    Hi Fernando,

    Bogdan is on vacation so I will continue communications with you.

    Let me know do you have same issue on another site.

    Best regards.

    Check out our newest product - Amelia - Enterprise-Level WordPress Appointment Booking Plugin - promo price for launch period!

    Kind Regards,
    MIlan Jovanovic
    milan.jovanovic@touchmesoft.net