We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

BBD Support Table tools/wrapper not showing, table style errors, console errorsClosed Pre-purchase questions for wpDataTables   Updated July 29, 2019 at 8:11am   6 Most recent comment from Aleksandar Vuković:After taking a look, I can surely say that there is a conflict with either the theme you're using, or one of the plugins you have installed.The table looks like this in back-end:So, normal appea ... Eric Wenzke WPDT generates two unwanted <h4> tags, one of them is emptyClosed Pre-purchase questions for wpDataTables   Updated July 29, 2019 at 6:40am   2 Most recent comment from Aleksandar Vuković:Hello Eric.Thank you for your purchase.The issue you're describing has already been reported to us about a week ago, and our developers are aware of it. They will be looking into resolving it for ... KYOHEI YAMASHITA Wrong e-mail in the order formClosed Pre-purchase questions for Amelia   Updated July 29, 2019 at 3:11am   1 Most recent comment from KYOHEI YAMASHITA:hello. Ive just bought the plugin but i think ive made a typo of my email address in the order form so i cant receive the plugin but already have purchased. Can you please fix it and resend the messag ... Pepo48 Extras in notificationsClosed   Amelia   Updated July 26, 2019 at 2:13pm   4 Most recent comment from Miloš Jovanović:Hi Peter,You can subscribe to our newsletter and have every information.Thank you , you too.Best regards. Roman Nahaylo Mobile booking by adminClosed Pre-purchase questions for Amelia   Updated July 26, 2019 at 12:52pm   2 Most recent comment from [deleted]:Hi Roman,Thank you for your interest in our plugin.We don't have mobile app, but our desktop version is responsive. As for the second question we have PayPal, Stripe and integration with WooComme ... Trimor Sadiku Urgent QuestionsClosed   Amelia   Updated July 26, 2019 at 11:41am   2 Most recent comment from Miloš Jovanović:HI Trimor,Thank you for your purchase. 1. At the moment there are only 1 type of approved notifications that you setup in the notification page so it is not possible to have 2 types of it. 2.  Multi ... mathieu sardou sql queryClosed   wpDataTables   Updated July 26, 2019 at 10:00am   9 Most recent comment from Aleksandar Vuković:Hello again Mathieu.That is great news!Thanks for sharing that with everyone. I will make a personal note, so if someone else reaches out with a similar problem, we may be able to fix it a lot faster. ... Isabelle Date ColumnClosed   wpDataTables   Updated July 26, 2019 at 9:58am   14 Most recent comment from Aleksandar Vuković:Ah, I see Isabelle. Can you please tell me which version of libxml do you use? You should find the libxml version in your php.info file. If the version is less then 2.7.8 In file  wp-content/plu ... Simon Horner Custom FieldsClosed   Amelia   Updated July 26, 2019 at 9:26am   13 Most recent comment from Miloš Jovanović:HI Simon,You are welcome. I am glad that now everything is working fine.  If you have any more issues or questions feel free to open a new ticket, we will gladly help. I’d like to ask you a favor ... BiBox Reinstall v 2.6 and can`t activateClosed   wpDataTables   Updated July 26, 2019 at 9:24am   2 Most recent comment from Aleksandar Vuković:Hello BiBox.Since you bought the plugin through Envato marketplace, you don't actually need the purchase code to activate the license. The "Purchase Code" field is reserved for purchases made th ... R.J. Poirier Selecting Multiple ServicesClosed   Amelia   Updated July 26, 2019 at 8:53am   2 Most recent comment from Aleksandar Vuković:Hello R.J. Poirier.I see this is a duplicate ticket, and I already answered the previous one.This one will be closed.Best regards. Stefan Heinrich FEATURESClosed Pre-purchase questions for Amelia   Updated July 26, 2019 at 8:37am   2 Most recent comment from [deleted]:Hi Stefan,thank you for your interest in Amelia.You can make events in our plugin, but we don't have membership option. Frank G Kok installing pluginClosed   wpDataTables   Updated July 26, 2019 at 8:25am   2 Most recent comment from Aleksandar Vuković:Hello Frank.Thank you for your purchase.I am not sure how you ended up with the Lite version. If you purchased the plugin some years ago through Envato marketplace, you should still have a lifetime li ... Allen Frontend Edit HookClosed   wpDataTables   Updated July 25, 2019 at 12:59pm   7 Most recent comment from Aleksandar Vuković:Hey Allen!Great news!Thanks for letting me know. I will definitely note that, it may be of use in the future!If you have any further questions or issues, please feel free to open a new ticket, and we& ... Quenzel manager role not logging inClosed   Amelia   Updated July 25, 2019 at 9:56am   2 Most recent comment from Miloš Jovanović:Hi Quenzel,Thank you for your purchase.Can you please provide me credentials for manager role, We do not interfere with any data or anything else except for the plugin (in case that’s a production ...