As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Antal Hendrix van Spronsen iDeal with StripeClosed   Amelia   Updated December 6, 2019 at 5:40pm   2 Most recent comment from Aleksandar Vuković:Hello Antal Hendrix van SpronsenWe already received some requests to implement iDeal, so our team is investigating and prepairing Amelia for this integration.I cannot tell you when it will be impleme ... Sylvain Issue to customize fieldsClosed   Amelia   Updated December 6, 2019 at 4:46pm   2 Most recent comment from Aleksandar Vuković:Hello Sylvain.Thank you for your purchase.I suppose that you are logged in and that your data is already saved in database, which is reason why your data in booking form are disabled and already fill ... Laura Scheduling start timesClosed   Amelia   Updated December 6, 2019 at 4:02pm   2 Most recent comment from [deleted]:Hello Laura, You need to change the 'Default Time Slot Step' to 15 minutes which you will find in Amelia -> Settings -> General Settings in order to have the available times on 15 minutes. ... Dominik Mukrecki Amelia and WooCommerce - blocking slots before order fulfillmentClosed   Amelia   Updated December 6, 2019 at 3:52pm   2 Most recent comment from [deleted]:Hello Dominic, Thank you for your purchase. Unfortunately, there isn't an option to block the time before the order is fulfilled in Amelia with its current built-in features. But I assume thi ... Frank Ameka A purchase of Amelia yesterday. I haven't received an email and I wasn't able toClosed Pre-purchase questions for Amelia   Updated December 6, 2019 at 12:48pm   2 Most recent comment from [deleted]:Hi Frank,I am attaching the email to this ticket, you should have receive it since in our system it says it is delivered to your address. Please check your junk folder.Anyway, you can login to our sto ... Sandor Teglasy Shortcodes in Amelia LiteClosed Pre-purchase questions for Amelia   Updated December 6, 2019 at 10:13am   4 Most recent comment from [deleted]:Hi Sandor,I am glad to hear that. If you have any question we are here to answer.Best regards. atws WooCommerce integration and couponsClosed   Amelia   Updated December 6, 2019 at 7:45am   2 Most recent comment from Aleksandar Vuković:Hello atwsThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.WooCommerce coupons are being calcul ... Brano SEO impact of datablesClosed Pre-purchase questions for wpDataTables   Updated December 6, 2019 at 7:13am   2 Most recent comment from Aleksandar Vuković:Hello BranoThank you for your interest in our plugin.Unfortunately, no. Google will see only what's displayed on the first page. If you were to display all 1200 rows, then yeah - it will be index ... Elisabeth Half hours in appointmentsClosed   Amelia   Updated December 6, 2019 at 7:10am   4 Most recent comment from Aleksandar Vuković:You're welcome Elisabeth.Sorry I couldn't be of any more assistance about this. We've got new customer and employee cabinets waiting to be released in December, so you'll be able t ... Sander default sorting - latest entry on topClosed   wpDataTables   Updated December 6, 2019 at 6:34am   2 Most recent comment from Aleksandar Vuković:Hello Sander.Thank you for your purchase.If you have a manual table, or a table that is stored in the database, and has an auto-increment row ID column, then this is possible, yes.Every manual table ... Fortuna Tsounis Event booking doesn't workClosed   Amelia   Updated December 6, 2019 at 6:30am   4 Most recent comment from Aleksandar Vuković:Hi again Fortuna.I'm glad to hear about the original problem.As for the events - Since you have the events on Tue; Thy and Sat, that would mean you have to create 3 separate events. It's not ... Preeti Not able to save services after editing the content.Closed   Amelia   Updated December 5, 2019 at 6:29pm   6 Most recent comment from Aleksandar Vuković:Awesome Preeti.Thanks for confirming. You're welcome, of course.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Elisabeth Bookings for 1,5 days possible?Closed   Amelia   Updated December 5, 2019 at 3:01pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Elisabeth.I'm sorry I couldn't be of any more assistance about this. Ben Archibald Users to see all their data in front end, admin to see all in backendClosed   wpDataTables   Updated December 5, 2019 at 2:58pm   6 Most recent comment from Aleksandar Vuković:Great news, Ben.I'm glad I could be of assistance.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Craig Olney sending notificationsClosed   Amelia   Updated December 5, 2019 at 2:41pm   2 Most recent comment from Aleksandar Vuković:Hello Craig.Usually issues like this are caused by your hosting provider. For some reason they intentionally block any SMTP settings other than their own.Please reach out to your hosting provider, and ...