We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sangoma Asgard You have reached maximum number of registered domainsClosed   Amelia   Updated November 26, 2019 at 9:46am   6 Most recent comment from [deleted]:Hello Jay, If you want to transfer Amelia you need to first deactivate it on the old domain (before deleting) and then activate it on a new one. We deactivated your code on the old domain so please ... Louise Paypal & Google Calendar integrationClosed   Amelia   Updated November 25, 2019 at 3:35pm   4 Most recent comment from [deleted]:Hello Louse, Great, glad to hear that!You are welcome, Louse.Could you please tell me which information you would like to add (if possible) in the Orders details section of PayPal? Thanks! Jacopo Gomarasca CUSTOMIZATIONClosed   Amelia   Updated November 25, 2019 at 3:09pm   7 Most recent comment from [deleted]:Hello Jacopo,  Regarding your feature requirements, the first one is possible in Amelia. When you create an employee in the details section you set one default location, but then you can set more dif ... Pablo Chamorro upgrade to pro from basic optionClosed Pre-purchase questions for wpDataTables   Updated November 25, 2019 at 2:57pm   6 Most recent comment from Aleksandar Vuković:You're welcome, Pablo.If there's anything else I can do to help, please let me know. Thiago Unable to pay in the pluginClosed   Amelia   Updated November 25, 2019 at 1:59pm   2 Most recent comment from Aleksandar Vuković:Hello Thiago.Thank you for your purchase.Issues like this usually happen when you leave the "Test" or "Sandbox" mode on, and you're trying to pay with live credentials or a real credit card. Also ... wilson Similien CustomizeClosed Pre-purchase questions for Amelia   Updated November 25, 2019 at 1:00pm   2 Most recent comment from Miloš Jovanović:Hi wilson,Thank you for your inquire. Sorry for late response, we are not working on weekends. We do have an option to add custom fields for the desired services on the booking form, so the customers ... Arie https://datatables.net/manual/tech-notes/1Closed   wpDataTables   Updated November 25, 2019 at 12:12pm   2 Most recent comment from Aleksandar Vuković:Hello Arie.This issue can come up if you have some caching plugins enabled, and/or security plugins blocking the admin-ajax calls from being completed.You can try deactivating "Use minified wpDataTabl ... Jerry Koutavas Editable TablesClosed Pre-purchase questions for wpDataTables   Updated November 25, 2019 at 11:40am   2 Most recent comment from Aleksandar Vuković:Hello Jerry.Thank you for your interest in our plugin.If you mean to have one table with all users, but each user has his own data saved in a column, you can enable "Users see and edit only own data", ... miuprint Reorder RowClosed   wpDataTables   Updated November 25, 2019 at 11:29am   2 Most recent comment from Aleksandar Vuković:Hello miuprintI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We have that feature planned, but unfortunately it is not g ... anandballi License termsClosed Pre-purchase questions for wpDataTables   Updated November 25, 2019 at 11:08am   7 Most recent comment from Aleksandar Vuković:Hi again Ryan.Sure, if you purchase the yearly subscription, and decide to switch over to lifetime, we can help you out with just paying the difference, or (depending on the amount of time that passe ... Ryan Lama Trial periodClosed Pre-purchase questions for wpDataTables   Updated November 25, 2019 at 11:07am   2 Most recent comment from Aleksandar Vuković:Hello Ryan.Thank you for your interest in our plugin.Unfortunately we don't have a free trial, but we do have a 15-day money back guarantee, so if you purchase the plugin, and see it doesn' ... darren Email notifications won’t workClosed   Amelia   Updated November 25, 2019 at 10:30am   6 Most recent comment from [deleted]:Hello darren, You are welcome. As I replied to your other ticket, we deactivated your code so please try activating it now. Let me know if you still have issues,  Clemens Additional persons notificationClosed   Amelia   Updated November 25, 2019 at 10:29am   25 Most recent comment from Miloš Jovanović:Hi Clemens,Thank you very much for the review , it really means a lot to us.Have a great day.Best regards. Lineandorsen Booking button disappear and looks weirdClosed   Amelia   Updated November 25, 2019 at 9:37am   2 Most recent comment from [deleted]:Hello Lineandorsen, Sorry for replying late, we are not working on weekends.This is probably due to the theme that you use. Could you please change your theme and check if the issue is gone?  kellyminks Service Catalog Appearance IssueClosed   Amelia   Updated November 25, 2019 at 9:25am   2 Most recent comment from [deleted]:Hello Kelly,  Thank you for your purchase!Apologies for replying late, we are not working on weekends. This behavior is strange. Could you please provide me a temporary WP-admin login for your sit ...