We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jonas Shaik Can't access settingsClosed   Amelia   Updated December 3, 2019 at 10:18am   6 Most recent comment from [deleted]:Helo Jonas, Thank you!It seems like there is a conflict with some other plugin that you use, unfortunately. Could you please deactivate them one by one and check if the issue is gone? Please first de ... Bart Lewis Error Adding Employee to AmeliaClosed   Amelia   Updated December 3, 2019 at 9:47am   4 Most recent comment from [deleted]:Hello Bart, you can use this one [email protected]! Adam Approving BookingClosed   Amelia   Updated December 3, 2019 at 9:03am   2 Most recent comment from Aleksandar Vuković:Hello Adam.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only set up the default appointment status which applie ... Michael Transfer LicenseClosed   Amelia   Updated December 2, 2019 at 7:05pm   6 Most recent comment from Aleksandar Vuković:Hello RoyI see you opened another ticket, and that my colleague deactivated the license for you.You should now be able to activate it from Amelia settings/Activation. Rick UpdateClosed Pre-purchase questions for wpDataTables   Updated December 2, 2019 at 6:45pm   7 Most recent comment from Aleksandar Vuković:Hi Rick.Yeah, that's one of the versions that experienced issues with auto-updates.My suggestion is to update the plugin manually by following these steps: IMPORTANT: Do NOT delete the old versi ... William Decker Updating the WordPress Admin nameClosed   Amelia   Updated December 2, 2019 at 6:35pm   2 Most recent comment from Aleksandar Vuković:Hey Bill.Sorry for the inconvenience.I believe that's what you typed in the booking form when you tested the plugin, and it got saved like that in the database.The only way to change that now, wo ... Daniel Lewis Invert tables?Closed   wpDataTables   Updated December 2, 2019 at 6:11pm   2 Most recent comment from Aleksandar Vuković:Hi again Daniel.Looks like you need to pivot the table, and unfortunately something like this is not possible with wpDataTables.What I usually recommend for this would be to perform the PIVOT of the ... Frantoqui Add search option to multi-select filterClosed   Powerful Filters for wpDataTables   Updated December 2, 2019 at 5:58pm   2 Most recent comment from Aleksandar Vuković:Hi again Franz.Search is already a part of the Multi-Selectbox filter, if you allow a limited amount of data to be loaded for the column (10, 25, 50... anything except for "All"). Adding a check-box t ... Brett Drinkwater Black Friday Sale?Closed Pre-purchase questions for Amelia   Updated December 2, 2019 at 4:53pm   6 Most recent comment from [deleted]:Hi Ana Maria,My colleague has already answered to your ticket, there is still a discount.Best regards. Massimo Barcellona Questions re AmeliaClosed Pre-purchase questions for Amelia   Updated December 2, 2019 at 4:51pm   4 Most recent comment from [deleted]:Hi Massimo,1) We didn't have any major issues like that until now. The plugin is stable both front-end and back-end.2) We have option to export appointments from the Appointments page in a CSV fi ... Dragan Panic price if I upgrade?Closed Pre-purchase questions for wpDataTables   Updated December 2, 2019 at 3:28pm   2 Most recent comment from Aleksandar Vuković:Hello Dragan.Thank you for your interest in our plugin.If you decide to switch over to another plan, we can forward the request to our reseller - Paddle, and they will charge the difference, deductin ... Andrius Calendar translationClosed   Amelia   Updated December 2, 2019 at 3:24pm   3 Most recent comment from Andrius:Apologies for the unnecessary alarm – it was indeed a cache issue. I thought I'd cleared it, but turns out I hadn't.A. Dave O'Dwyer MultisiteClosed   Amelia   Updated December 2, 2019 at 1:53pm   4 Most recent comment from [deleted]:Hello Dave, Yes, the multi-site works now, so if you have some issue with it please let us know.If you have any further questions or concerns feel free to ask, patrickzelf contactClosed Pre-purchase questions for Amelia   Updated December 2, 2019 at 1:19pm   2 Most recent comment from [deleted]:Hi Patrick,My colleague has already answered to your ticket and explained what you need to do so we will continue conversation there.Best regards. Barfleur en mer Issue extra option count + technical questionClosed   Amelia   Updated December 2, 2019 at 11:57am   8 Most recent comment from [deleted]:Hello Victor, You are welcome! Great, glad to hear that Apologies for replying late, we are not working on weekends.Ok, so... unfortunately, we can't change the price to be shown with a minus s ...