As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Matthew Cannot manually add attendee to eventClosed   Amelia   Updated December 10, 2019 at 1:58pm   4 Most recent comment from Aleksandar Vuković:You're welcome Matthew.Glad I could help. This will be added to our next update, so no need to save my response for the future.If you have any further questions or issues, please feel free to ... ernie Import from external databaseClosed Pre-purchase questions for wpDataTables   Updated December 10, 2019 at 1:31pm   4 Most recent comment from Aleksandar Vuković:Alright ernie.Fair enough. If you need any assistance from us, please let me know. Alan Mills Can't get google map to work in LocationClosed Pre-purchase questions for Amelia   Updated December 10, 2019 at 10:11am   7 Most recent comment from Miloš Jovanović:Hi Alan,Ok I can see the error.Google Maps JavaScript API error: ExpiredKeyMapError ( attachment) It looks like the APIs that you enabled on your account needs to be updated and also please check i ... Tania & John adding extras to servicesClosed   Amelia   Updated December 9, 2019 at 4:29pm   2 Most recent comment from [deleted]:Hello Tania,In Version 2.3.1 we added this featureFeature: Added option for Extras so the admin can choose whether the quantity will be multiplied for each additional person added into the appointme ... Renato Fiuza Side painel show blankClosed   Amelia   Updated December 9, 2019 at 3:07pm   14 Most recent comment from [deleted]:Great, glad to hear that the issue is goneYou are welcome! Unfortunately, issues like conflicts with third party plugins or themes are always possible due to the nature of WP.If you have any other qu ... Remko Sieben Add event attendee manually (without paying)Closed   Amelia   Updated December 9, 2019 at 2:31pm   5 Most recent comment from Aleksandar Vuković:Great news, Remko.Thanks for letting me know.The issue will be resolved with the next update, so no need to remember this. Joshua Read Interval check of external dbClosed   wpDataTables   Updated December 9, 2019 at 2:30pm   4 Most recent comment from Aleksandar Vuković:You're welcome Joshua.Glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ryan Vaughan Downloading full tableClosed   wpDataTables   Updated December 9, 2019 at 2:26pm   6 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Ryan.The size of the table does affect the loading speed. That's something we cannot affect, and the only factors taken into account here are hosting plans and server ... Alan Rep no supportClosed   Amelia   Updated December 9, 2019 at 2:20pm   2 Most recent comment from Aleksandar Vuković:Hello Alan.Sorry for the late response, but our working hours are Mon - Fri from 10:00 - 17:00 CET. We respond to tickets in the order in which they came in, not prioritizing anyone.I responded to you ... Mark calendar sync for multiple service provided by one personClosed Pre-purchase questions for Amelia   Updated December 9, 2019 at 1:49pm   2 Most recent comment from Miloš Jovanović:Hi Mark,Thank you for your inquire.One employee can have multiple services , but if it the time slot for 1 service is booked , that same time slot can not be booked for other services once the 1st se ... Rey Valera Plugin Not WorkingClosed   Amelia   Updated December 9, 2019 at 1:44pm   2 Most recent comment from Aleksandar Vuković:Hello Rey.Thank you for your purchase, and sorry for the inconvenience.Please tell me have you created employees and services? Have you assigned employees to those services, and do employees have wor ... No Drop down selectorClosed   wpDataTables   Updated December 9, 2019 at 12:45pm   2 Most recent comment from Aleksandar Vuković:Hello No.You mean editing select-box, correct?If this is what you need, you can enable editing for that column, and set the editor input type to be "Single-value selectbox", but disable editing for o ... John Ratcliff Proper use of ShortCode or otherwise to filter a table when the variable comes from Master-Detail %OriginHeader%Closed   wpDataTables   Updated December 9, 2019 at 11:55am   4 Most recent comment from Aleksandar Vuković:No worries, John.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Arvynn Lleno Double booking issue between Amelia and GMAILClosed   Amelia   Updated December 9, 2019 at 10:11am   2 Most recent comment from Aleksandar Vuković:Hello again Arvynn.I already responded to the other ticket, but we can continue here if it's easier for you.Please provide me a temporary WP-admin login for your site where this happens, so we c ... Richard Multiple booking forms / preselect optionsClosed Pre-purchase questions for Amelia   Updated December 9, 2019 at 9:23am   2 Most recent comment from [deleted]:Hi Richard,Thanks for your interest!Yes, it is possible, we have various shortcode that can help you preselect employee, service and similar for your booking form.Here’s the list of all our shortcod ...