As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

deanop CSS StylingClosed   Amelia   Updated December 3, 2019 at 12:57pm   4 Most recent comment from Aleksandar Vuković:You're welcome, NicolaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Yani Not Upgrading to newer versionClosed   wpDataTables   Updated December 3, 2019 at 12:56pm   2 Most recent comment from Aleksandar Vuković:Hello Yani.Thank you for your purchase, and sorry for the inconvenience.If you updated the plugin to the latest version, you shouldn't be receiving this error.Please provide me a temporary WP-ad ... ben Can't test the plugin without purchasing itClosed Pre-purchase questions for wpDataTables   Updated December 3, 2019 at 12:11pm   2 Most recent comment from Aleksandar Vuković:Hello ben.Thank you for your interest in our plugin.We do have a live sandbox where you can test the plugin, but even if you were to purchase it, we have a 15-day money back guarantee, so if it doesn& ... Aranan Nathan cant change business addressClosed   Amelia   Updated December 3, 2019 at 12:00pm   2 Most recent comment from Aleksandar Vuković:Hello Aranan NathanThank you for your purchase, and sorry for the inconvenience.This shouldn't be happening though, if we're talking about Company info:As for the location - you're tal ... Jeremy Free bookings ?Closed Pre-purchase questions for Amelia   Updated December 3, 2019 at 11:50am   2 Most recent comment from [deleted]:Hi Jeremy,Thanks for you interest in our plugin.Yes of course, you can make appointments that are free.Let me know if you have further questions. Timothy Romano After clicking "Apply" to save changes to a Table or Chart the spinner doesn't go away.Closed   wpDataTables   Updated December 3, 2019 at 11:48am   2 Most recent comment from Aleksandar Vuković:Hello Timothy.Thank you for your purchase, and sorry for the inconvenience.Please tell me which version of the plugin are you using?Issues like this usually occur when there is a conflict either with ... Sasha Stifel ameliaClosed   Amelia   Updated December 3, 2019 at 10:39am   2 Most recent comment from [deleted]:Hello Sasha Stifel, Thank you for your purchase!Could you please tell me have you activated Amelia on the domain where you don't have the auto-update option? If yes, which version do you use? We ... Sebastian Sauer Excel Export for Events & Maximum of participantsClosed   Amelia   Updated December 3, 2019 at 10:32am   4 Most recent comment from [deleted]:Hello Sebastian, You are welcome!Hopefully the feature that you need will be out there soon! One note: the export will probably be in CSV format, since this format is used for exporting appointment ... Jonas Shaik Can't access settingsClosed   Amelia   Updated December 3, 2019 at 10:18am   6 Most recent comment from [deleted]:Helo Jonas, Thank you!It seems like there is a conflict with some other plugin that you use, unfortunately. Could you please deactivate them one by one and check if the issue is gone? Please first de ... Bart Lewis Error Adding Employee to AmeliaClosed   Amelia   Updated December 3, 2019 at 9:47am   4 Most recent comment from [deleted]:Hello Bart, you can use this one [email protected]! Adam Approving BookingClosed   Amelia   Updated December 3, 2019 at 9:03am   2 Most recent comment from Aleksandar Vuković:Hello Adam.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only set up the default appointment status which applie ... Michael Transfer LicenseClosed   Amelia   Updated December 2, 2019 at 7:05pm   6 Most recent comment from Aleksandar Vuković:Hello RoyI see you opened another ticket, and that my colleague deactivated the license for you.You should now be able to activate it from Amelia settings/Activation. Rick UpdateClosed Pre-purchase questions for wpDataTables   Updated December 2, 2019 at 6:45pm   7 Most recent comment from Aleksandar Vuković:Hi Rick.Yeah, that's one of the versions that experienced issues with auto-updates.My suggestion is to update the plugin manually by following these steps: IMPORTANT: Do NOT delete the old versi ... William Decker Updating the WordPress Admin nameClosed   Amelia   Updated December 2, 2019 at 6:35pm   2 Most recent comment from Aleksandar Vuković:Hey Bill.Sorry for the inconvenience.I believe that's what you typed in the booking form when you tested the plugin, and it got saved like that in the database.The only way to change that now, wo ... Daniel Lewis Invert tables?Closed   wpDataTables   Updated December 2, 2019 at 6:11pm   2 Most recent comment from Aleksandar Vuković:Hi again Daniel.Looks like you need to pivot the table, and unfortunately something like this is not possible with wpDataTables.What I usually recommend for this would be to perform the PIVOT of the ...