As previously announced via banners and our newsletters, support is no longer available through this platform.

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Public Tickets

Craig Olney sending notificationsClosed   Amelia   Updated December 5, 2019 at 2:41pm   2 Most recent comment from Aleksandar Vuković:Hello Craig.Usually issues like this are caused by your hosting provider. For some reason they intentionally block any SMTP settings other than their own.Please reach out to your hosting provider, and ... GavinTomlins Shortcodes for Amelia - Employee and Customer FocusClosed   Amelia   Updated December 5, 2019 at 12:44pm   2 Most recent comment from [deleted]:Hello GavinTomlins, Thank you for your purchase!1) Like I said in the other ticket, you can't show the employee profile on the front-end, but you can make a profile of your employee on the page ... Tania & John slide show of Amelia employeesClosed   Amelia   Updated December 5, 2019 at 12:35pm   6 Most recent comment from [deleted]:Hello GavinTomlins,I see that you have opened a ticket for your use case so I will answer your questions there.There isn't an option to show the employees' profile from Amelia in the front ... No No place to enter discountClosed   wpDataTables   Updated December 5, 2019 at 12:24pm   4 Most recent comment from Aleksandar Vuković:Thank you for your kind words, No.It's really not a problem to refund the 30% if you wish. The sale is still on, so there's no reason why we wouldn't help you out.If you need any furth ... Daniel Lewis Update Chart.js to latest code?Closed   wpDataTables   Updated December 5, 2019 at 12:08pm   4 Most recent comment from Aleksandar Vuković:Thank you for pointing that out.Much appreciated. Daniel Lewis Horizontal bar charts in chart.js?Closed   wpDataTables   Updated December 5, 2019 at 12:05pm   6 Most recent comment from Aleksandar Vuković:Awesome Daniel!Thank you for this.I'll make a note of this, and add it to our FAQ section as soon as I have some time on my hands. Егор Services disappear after bookingClosed   Amelia   Updated December 5, 2019 at 11:13am   12 Most recent comment from [deleted]:Hello Егор,Sorry, I meant and tested the whole time email mandatory field but wrote phone here, not sure why. My apologies for the mistake But still, it works fine on our test site for this use ... Marina Maliniak Appointment Next Day ReminderClosed   Amelia   Updated December 5, 2019 at 10:55am   18 Most recent comment from Aleksandar Vuković:I see, rnahayloI cannot find a way to access the database in any way.Can you ask them to allow access to the database via WP PHPMyAdmin (WordPress plugin), since it'd be a lot easier.Also, I rec ... Jester Bar chart horizontal axis min/max valueClosed Pre-purchase questions for wpDataTables   Updated December 5, 2019 at 7:38am   2 Most recent comment from Aleksandar Vuković:Hello Jester.Thank you for your interest in our plugin.The options that are offered in the chart creation wizard are the only available options provided by the chart engine's free library we' ... Francesca Caires scheduleClosed   Amelia   Updated December 5, 2019 at 7:35am   2 Most recent comment from Aleksandar Vuković:Hello Francesca.If you're referring to the Days Off function for your employees, you are able to select only one day, but since the date picker works with two clicks, you simply need to double- ... Christie Price classes on a select dayClosed   Amelia   Updated December 4, 2019 at 2:19pm   4 Most recent comment from [deleted]:Hello Christie, You are welcome. Could you please tell me have you set your city timezone in your WordPress Settings -> General? This timezone applies to Amelia as well, and if you haven't se ... Justin Scharr Email Issue & Wordpress User IssueClosed   Amelia   Updated December 4, 2019 at 1:56pm   11 Most recent comment from [deleted]:Great, glad to hear that!Please let me know if the issue is gone! Mrericdavis1 Plugin wont let me activate and alter information. Only displaying white screen where input fields are in the back-endClosed   Amelia   Updated December 4, 2019 at 1:53pm   4 Most recent comment from [deleted]:Hello Mrericdavis1,Unfortunately, some of the plugins put Vue JS on all pages and it makes a conflict on the page where you have Amelia shortcode since Amelia plugin uses Vue js as well.  Please ac ... Rebecca Poole Amelia admin user can't login and otherClosed   Amelia   Updated December 4, 2019 at 1:51pm   5 Most recent comment from Aleksandar Vuković:Great news, Rebecca.Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. No No activation tabClosed   wpDataTables   Updated December 4, 2019 at 12:39pm   3 Most recent comment from Aleksandar Vuković:Hello again No.Exactly right - you do need to deactivate/delete the Lite version, to be able to install/activate the full license.We implemented the slider to prevent data deletion from the database a ...