As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Rui Duarte [ameliasearch] category filterClosed   Amelia   Updated December 13, 2019 at 4:04pm   4 Most recent comment from Aleksandar Vuković:You're welcome again Rui.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rui Duarte Change customer telephone numberClosed   Amelia   Updated December 13, 2019 at 4:02pm   7 Most recent comment from Aleksandar Vuković:I totally agree Rui.You're not the first one to ask for this, so I believe our developers will put it high up in our "to-do" list.If you have any further questions or issues, please feel free to ... himatbhakar Bhakar 3 bookings max per dayClosed   Amelia   Updated December 13, 2019 at 3:41pm   4 Most recent comment from [deleted]:Hello himatbhakar,Could you please tell me what exactly do you want to hide? If you mean the time slot in the calendar this can't be hidden unfortunately, because will still need to click on it ... Susanna Townsend Recurring EventsClosed   Amelia   Updated December 13, 2019 at 12:42pm   9 Most recent comment from Aleksandar Vuković:You're welcome, Susanna.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Klervi Payment impossibleClosed   Amelia   Updated December 13, 2019 at 11:42am   2 Most recent comment from Aleksandar Vuković:Hello KlerviThank you for your purchase.The system is quite simple, and there are no other settings other than entering your Stripe and PayPal information, so Amelia can link to them.If it works for t ... Juan Robles-Gil Appointment time ERROR Google CalendarClosed   Amelia   Updated December 13, 2019 at 11:11am   3 Most recent comment from [deleted]:Hello Juan Robles-Gil, You managed to solve this issue as well, great Yes, the timezone set in your WordPress settings is applied to Amelia as well.If you have any other questions or concerns feel f ... raymond0000 Clark Checkout processClosed   Amelia   Updated December 13, 2019 at 10:18am   7 Most recent comment from [deleted]:Hello raymond0000, Please note that this is custom work, since this requires changes in the code, and this is not covered by our support. The development team is currently very busy with preparing ... Marcos Employee awayClosed   Amelia   Updated December 13, 2019 at 10:03am   4 Most recent comment from Aleksandar Vuković:Hi again Marcos.Sure, how long do your services last? Do you have some buffer time on those services?If your service lasts 30 minutes, then it should come up, but if they are longer, or if you have bu ... Chad Half doughnuts not working in your plugin...Closed   wpDataTables   Updated December 13, 2019 at 9:10am   2 Most recent comment from Aleksandar Vuković:Hello ChadThank you for your purchase.That is default behavior of charts engine, but if you need some custom solution you can check in our documentation about wpDataCharts callbacks.  Every chart e ... Juancar Google Calendar SettingsClosed Pre-purchase questions for Amelia   Updated December 12, 2019 at 2:15pm   4 Most recent comment from [deleted]:Hi Juancar,During the booking client choose service, location and employee (or something of that). Once he makes a choice the free time slots from Google cal are returned and user can see available da ... Saeed Heidari jalali calendarClosed Pre-purchase questions for wpDataTables   Updated December 12, 2019 at 12:58pm   2 Most recent comment from Aleksandar Vuković:Hello SaeedThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You aren't the f ... Anica Amelia employeeClosed Pre-purchase questions for Amelia   Updated December 12, 2019 at 10:47am   2 Most recent comment from Miloš Jovanović:Hi Anica,Thank you for your inquire.You can read more about user roles on our documentation.Can they see the appointments of the other employees in the calendar?No employee can only see their own app ... jpb_fr Group Booking LimitationClosed   Amelia   Updated December 12, 2019 at 10:47am   2 Most recent comment from [deleted]:Hello jpb_fr,Thank you for your purchase! Could you please tell me do you use Events for your use case in Amelia? If yes, then you can't limit the number of persons to 2, unfortunately. You ca ... Brendan Front-End Employee SelectionClosed   Amelia   Updated December 12, 2019 at 9:25am   4 Most recent comment from [deleted]:Hello Thoms,  Try adding this custom CSS to the page where you have Amelia shortcode: #amelia-step-booking1 > div.am-select-service > form > div.el-form-item.am-select-employee-option  {display:no ... Ning Jiang PHP Access method or APIClosed Pre-purchase questions for wpDataTables   Updated December 11, 2019 at 12:23pm   5 Most recent comment from Aleksandar Vuković:Hi again Ning Jiang.We don't have an example for your specific use-case.You can see the example in our documentation, and debug it to see how it was used to pull the data from WordPress. You ne ...