As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

himatbhakar Bhakar purchased no confirmation emailClosed Pre-purchase questions for Amelia   Updated December 16, 2019 at 11:31am   9 Most recent comment from [deleted]:Please deactivate plugin form your website, go to our store, request the refund and activate your your plugin on your website with the purchase code I have marked in red, see the screenshot: https:// ... Eveline van Meeuwen refundClosed   Amelia   Updated December 16, 2019 at 11:25am   2 Most recent comment from [deleted]:Hello Eveline van Meeuwen,We are sorry to hear that you don't find Amelia suitable for your business.  Do you maybe have some questions or concerns about the plugin that we can help you out wit ... Justin Avery updated to 3.2 now can't bookClosed Pre-purchase questions for Amelia   Updated December 16, 2019 at 10:39am   2 Most recent comment from Miloš Jovanović:Hi Justin,Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve ... Justin Problem with setting up email notificationClosed   Amelia   Updated December 16, 2019 at 10:29am   8 Most recent comment from Aleksandar Vuković:Hi again Justin.We'll get back to you on the other ticket soon. I can't just take over another agent's ticket, and Marija is currently looking into it.Thank you for your patience and u ... jordan cheong Questions/Support on customizationClosed   wpDataTables   Updated December 16, 2019 at 10:17am   12 Most recent comment from Aleksandar Vuković:Thank you very much, Jordan.We appreciate that. Here's the discount coupon for Master-Detail: 7B502499That's a 100% discount coupon for the first year of Basic license. When you go to http: ... Manfred Multible AppointmentsClosed   Amelia   Updated December 16, 2019 at 10:15am   8 Most recent comment from Aleksandar Vuković:You're welcome, Manfred.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. sunny paymentClosed Pre-purchase questions for wpDataTables   Updated December 16, 2019 at 9:47am   2 Most recent comment from Aleksandar Vuković:Hello again sunnyI see this is a duplicate ticket, so this one will be closed, and we can continue on the other ticket. Michael Kittay-Jurdyga Additional notificationClosed   Amelia   Updated December 16, 2019 at 8:50am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment we only have the ne ... Kevin Tracy Limit appointments to one per dayClosed   Amelia   Updated December 16, 2019 at 8:40am   2 Most recent comment from Aleksandar Vuković:Hello KevinThank you for your purchase.It would be possible to restrict appointments to one per day, but I don't know if it would be feasible. You would need to set the duration of the appointme ... Nik20 URGENT! PLUGIN ERRORClosed   Amelia   Updated December 16, 2019 at 8:20am   3 Most recent comment from [deleted]:Hello Nik20, Glad to hear that you managed to find a solution for your issue If you have any other questions or concerns feel free to open a new ticket and we will gladly help, fangquans Fang subscription plansClosed Pre-purchase questions for wpDataTables   Updated December 16, 2019 at 7:52am   2 Most recent comment from Aleksandar Vuković:Hello fangquansThank you for your interest in our plugin.There are three options you can choose from: Basic - Full plugin that can be used only for one domain or project - price $59. Pro - Full p ... mp63 TooltipClosed   wpDataTables   Updated December 16, 2019 at 7:48am   2 Most recent comment from Aleksandar Vuković:Hello MiguelThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features, and it could only be achieved wit ... Ruud Karsten Amelia doesnt workClosed   Amelia   Updated December 13, 2019 at 6:03pm   2 Most recent comment from Aleksandar Vuković:Hello RuudThank you for your purchase, and sorry for the inconvenience.Could you please describe the problem in more detail? If you're simply getting a message saying the license key is invalid ... Justin Form FillingClosed   Amelia   Updated December 13, 2019 at 5:25pm   4 Most recent comment from [deleted]:Great, glad to hear that. You are welcome, Justin.If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Juan Robles-Gil Email notifications for employee or admin not coming throughClosed   Amelia   Updated December 13, 2019 at 4:55pm   2 Most recent comment from Aleksandar Vuković:Hello Juan.This shouldn't be happening since it is a Google Account too. Our e-mail addresses are also on Gmail, but @tms-outsource.com, and Notifications work just fine.Can you check with your ...