We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kieran Clark Backend OrganizationClosed   wpDataTables   Updated January 14, 2020 at 2:29pm   4 Most recent comment from Aleksandar Vuković:Hi again Kieran Clark.Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our ... Marina Maliniak Email/Text ConfirmationClosed   Amelia   Updated January 14, 2020 at 1:45pm   26 Most recent comment from [deleted]:You are welcome, Marina. Please check the plugin that you have on your WordPress for SMTP communication (Easy WP SMTP) , maybe you need to change some setting there in order for it to work. Since I� ... Matthew Coupons not savingClosed   Amelia   Updated January 14, 2020 at 12:40pm   6 Most recent comment from Aleksandar Vuković:You're welcome, MatthewGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.May I ask you for a small favor if you don� ... J Clinton wpdatatables bug in wordpressClosed   wpDataTables   Updated January 14, 2020 at 12:37pm   10 Most recent comment from Aleksandar Vuković:Hello J Clinton Thank you, Happy New Year and Merry Christmas to you too. You can paste the credentials here if you enable the Private response, as you did in your last reply. Or, of course you can s ... Steven Boutilier Time Zone SupportClosed Pre-purchase questions for Amelia   Updated January 14, 2020 at 10:29am   2 Most recent comment from Miloš Jovanović:Hi Steven,Thank you for your inquire.Yes, we do have an option in Amelia Settings-> General Settings Show booking slots in client time zone  ( attachment) You just need to enable it and the time s ... marcfest Displaying table contentClosed Pre-purchase questions for wpDataTables   Updated January 13, 2020 at 2:25pm   2 Most recent comment from Aleksandar Vuković:Hello MarcThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Perhaps you could extr ... Ans cannot see employee-menu + misc.Closed Pre-purchase questions for wpDataTables   Updated January 13, 2020 at 1:55pm   2 Most recent comment from Aleksandar Vuković:Hello AnsThank you for your interest in our plugin.Employees is not included in the Lite version of the plugin, unfortunately, but you can use the Test Employee, under "Provider Details" in main sett ... Susanna Townsend Automatic update is unavailable for this plugin.Closed   Amelia   Updated January 13, 2020 at 1:51pm   2 Most recent comment from Aleksandar Vuković:Hello Susanna.Have you entered the purchase code in its designated field in Amelia settings?If you enabled auto update for your plugins, you should also receive it for Amelia.Anyway, to download the l ... Steven Baxter Front end user inputClosed Pre-purchase questions for wpDataTables   Updated January 13, 2020 at 1:46pm   2 Most recent comment from Aleksandar Vuković:Hello Steven.Thank you for your interest in our plugin.All server-side tables (manual, SQL Query based tables, and imported tables) can be editable, and you can allow editing on front-end.If you wish ... Laurent Create a specific WP userClosed   Amelia   Updated January 13, 2020 at 1:42pm   2 Most recent comment from Aleksandar Vuković:Hello Laurent.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.What you're trying to achieve can be done with some Mem ... Wim Brinkers PlugIn not workingClosed   Amelia   Updated January 13, 2020 at 1:26pm   3 Most recent comment from Aleksandar Vuković:No worries, Wim.Thank you for your purchase.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Ryan Vaughan PlaceholderClosed   wpDataTables   Updated January 13, 2020 at 1:26pm   4 Most recent comment from Aleksandar Vuković:Thanks for your help Srinath! Deborah Molwuka LocationsClosed   Amelia   Updated January 13, 2020 at 1:17pm   2 Most recent comment from Aleksandar Vuković:Hello Deborah.Thank you for your purchase.At the moment, you can only add a mandatory custom field, which will appear at the end of the booking form.You can ask your clients to enter the address in th ... Vaibhav Gupta Amelia booking not loading postClosed   Amelia   Updated January 13, 2020 at 12:02pm   2 Most recent comment from [deleted]:Hello Vaibhav, I can see the Amelia booking form on both of the links that you sent me: Could you please check if this is some caching issue or similar? What exactly do you get when you try to ac ... fangquans Fang how to automatically update this pluginClosed   wpDataTables   Updated January 13, 2020 at 11:57am   4 Most recent comment from Aleksandar Vuković:Good news, fangquansThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards.