We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mohamad Alkhalil Location IssueClosed   Amelia   Updated January 17, 2020 at 1:13pm   2 Most recent comment from Aleksandar Vuković:Hello MohamadThank you for your purchase.At the moment, employees can be assigned only to a location at a time. That is - one time frame per location. For example:Employee 1 - works from 09:00 - 10:00 ... dmsims Sims Column sizeClosed   wpDataTables   Updated January 17, 2020 at 11:44am   11 Most recent comment from Aleksandar Vuković:Hi again dmsimsGood news! Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Karen Allen Event Times on Front End with SafariClosed   Amelia   Updated January 17, 2020 at 11:09am   12 Most recent comment from Aleksandar Vuković:Awesome, Karen!Thanks for letting me know the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.May I ask you for a small ... Susanna Townsend Available TimesClosed   Amelia   Updated January 17, 2020 at 10:42am   2 Most recent comment from Aleksandar Vuković:Hello SusannaThank you for letting us know the issue was resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Leoanrdo Frontend Client AccountClosed Pre-purchase questions for Amelia   Updated January 17, 2020 at 10:04am   16 Most recent comment from [deleted]:Hi Christopher,Thank you for this suggestion, you are right, we will add option to choose which page will be shown on the customer panel. Until we release a new update maybe we could set something cu ... Nico Morgan Booking form not appearing on iOSClosed   Amelia   Updated January 17, 2020 at 9:17am   2 Most recent comment from Aleksandar Vuković:Hello NicoThank you for letting us know the issue is resolved.Perhaps there was some leftover cache causing the page not to display.If you have any further questions or issues, please feel free to ope ... Sylvain Front Cabinet UsersClosed   Amelia   Updated January 17, 2020 at 8:41am   4 Most recent comment from Aleksandar Vuković:Hi again SylvainUnfortunately, it can't work like that.Amelia Customer roles are created if you enabled "Automatically create Amelia Customer user" in Roles Settings of Amelia, and after they co ... ILIA SHAPIRA ChartsClosed   wpDataTables   Updated January 16, 2020 at 3:10pm   4 Most recent comment from Aleksandar Vuković:Hi again Ilia.You're welcome. Glad I could help.Are you using a page builder of some sort? If you are, you can add the builder's widgets side by side, and add the shortcodes in them. That w ... Wim Brinkers Integration WoocommerceClosed   Amelia   Updated January 16, 2020 at 2:04pm   2 Most recent comment from [deleted]:Hello Wim Brinkers, Could you please tell me whether the data from Amelia is in the Cart page (the customer info and the price that should be paid)? This is it regarding Amelia, it should send the ... Debbie van Cleef One service for booking 3 time slotsClosed   Amelia   Updated January 16, 2020 at 12:15pm   4 Most recent comment from [deleted]:You are welcome, Debbie. Sorry I couldn't help you more at this point.If you have any other questions or concerns feel free to open a new ticket and we will gladly help,  Laurent Google MapsClosed   Amelia   Updated January 16, 2020 at 12:14pm   6 Most recent comment from Aleksandar Vuković:Hello JoseDid you try what Laurent suggested - uninstall/reinstall Amelia?If that doesn't help, please open a private ticket, and we'll gladly help you out. Nick Rice Labels/Section ClassificationClosed   Amelia   Updated January 16, 2020 at 11:50am   5 Most recent comment from Aleksandar Vuković:You're welcome Nick.Glad I could help.Thanks for your feedback Laurent. POEdit is also cool, but it is a software to be used outside WordPress, where Loco Translate is a WordPress plugin, and yo ... Melissa Smith Is it possible to import a list of customers?Closed   Amelia   Updated January 16, 2020 at 11:40am   4 Most recent comment from Aleksandar Vuković:Me too, MelissaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Regina EmailClosed   Amelia   Updated January 16, 2020 at 11:35am   5 Most recent comment from Aleksandar Vuković:Hi again Regina.The default mail() function is being used if you choose WP Mail instead of SMTP from Notification settings.Please provide me a temporary WP-admin login for your site where this happens ... Regina Booking timesClosed   Amelia   Updated January 16, 2020 at 11:32am   4 Most recent comment from Aleksandar Vuković:You're welcome ReginaGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards.