As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Derrick Dzurko Questions about pluginClosed Pre-purchase questions for Amelia   Updated March 27, 2020 at 5:17pm   3 Most recent comment from [deleted]:Hi Derrick,Thanks for your interest.We have notifications in Amelia that can be send to the patient, doctor and to the office, you can set up which notifications you want. You can read more about the ... Jonas pauthier Error when trying to create a serviceClosed Pre-purchase questions for Amelia   Updated March 27, 2020 at 4:21pm   17 Most recent comment from [deleted]:Hi Jonas,I am so happy to hear that! If you need any help with setting up the plugin do not hesitate to contact us, we will be more than glad to help. Have a nice day. Melanie New domainClosed   Amelia   Updated March 27, 2020 at 2:36pm   4 Most recent comment from Aleksandar Vuković:You're welcome, MélanieIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sian Evans Scrolling down too far on mobile after selecting a timeslotClosed   Amelia   Updated March 27, 2020 at 2:18pm   4 Most recent comment from Aleksandar Vuković:You're welcome SianGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Elise Long textClosed   wpDataTables   Updated March 27, 2020 at 1:57pm   10 Most recent comment from Aleksandar Vuković:Hi again EliseSorry to disappoint you, but no.You can't reorder rows in the plugin other than with row IDs. No drag and drop. You could add a "row ID" column, and there add numbers by which the t ... Katherine Fung font size for confirmation formClosed   Amelia   Updated March 27, 2020 at 1:22pm   2 Most recent comment from [deleted]:Hello Katherine,  You can try changing the font by adding this custom HTML to the page where you have your Amelia shortcode: .amelia-app-booking input[type="text"], .am-modal.am-in-body input[type= ... Shakti Calendar - blocking timesClosed   Amelia   Updated March 27, 2020 at 1:04pm   2 Most recent comment from [deleted]:Hello Shakti, If you don't want to provide services for some periods you can set up the employees' work hours accordingly. So, you can set up different work time periods for different days ... lmi2014 Mutiple NotificationsClosed   Amelia   Updated March 27, 2020 at 10:39am   2 Most recent comment from [deleted]:Hello lmi2014, Yes, this is still the case, the notifications can be set on global level in Amelia, they are the same for all services/appointments. Unfortunately, there isn't an option to set ... Alec How to avoid showing the "event capacity" ?Closed   Amelia   Updated March 27, 2020 at 10:21am   8 Most recent comment from [deleted]:Hello Alec, You are welcome. Glad I could help! Yes, the database of your WordPress (depending on the hosting provider you can have access to the database in different ways, but mostly PhpMyAdmin). ... Tara J Pollman Can this be used no date events?Closed   Amelia   Updated March 27, 2020 at 10:15am   6 Most recent comment from Aleksandar Vuković:Hi again TaraYou should hide the services that you currently can't offer (regular services), but the new service, used while this situation is ongoing, should stay visible on front-end. Ed Kim mapping pluginsClosed Pre-purchase questions for wpDataTables   Updated March 27, 2020 at 8:44am   2 Most recent comment from Aleksandar Vuković:Hello EdThank you for your interest in wpDataTables.Unfortunately, we don't have any integration with mapping plugins, and Google Maps plugin for WordPress has a shortcode which I know won' ... Barry J Preusz Server ErrorsClosed   wpDataTables   Updated March 27, 2020 at 8:22am   2 Most recent comment from Aleksandar Vuković:Hello BarryThank you for your purchase.This issue is actually well known when using WP CLI.It’s because of the command line in PHP (WP-CLI is basically command line interface to WordPress).The $_SE ... Sian Evans code snippitsClosed   Amelia   Updated March 27, 2020 at 7:41am   2 Most recent comment from Aleksandar Vuković:Thanks for letting us know SianIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sandor Teglasy calendar synchronization settings et al.Closed   Amelia   Updated March 26, 2020 at 4:10pm   4 Most recent comment from [deleted]:You are welcome, Sandor. If you have any other questions or concerns feel free to open a new ticket and we will gladly help,  Hagit Create table not workingClosed   wpDataTables   Updated March 26, 2020 at 2:03pm   4 Most recent comment from Aleksandar Vuković:Great news, HagitThanks for confirming.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.