We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

George Morris Can't make basic bar chartsClosed   wpDataTables   Updated March 11, 2020 at 7:51am   4 Most recent comment from Aleksandar Vuković:I see George Unfortunately, no. Pivot would only be possible with SQL query tables, and it would have to be done in the database; then a view would have to be created, so wpDataTables can display th ... THOMAS M KAMPLAIN WooCommerce Products Not showing upClosed   Amelia   Updated March 10, 2020 at 3:16pm   4 Most recent comment from [deleted]:Hello Debbie, This was fixed in our latest update of Amelia, version 2.4. If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Mariia Panaran SMPT ConnectionClosed   Amelia   Updated March 10, 2020 at 2:26pm   4 Most recent comment from [deleted]:You are welcome, Mariia Panaran!Glad I could help If you have any other questions or concerns feel free to open a new ticket and we will gladly help, João Lopes Editing appointment date in backendClosed   Amelia   Updated March 10, 2020 at 1:41pm   4 Most recent comment from Aleksandar Vuković:Hi again JoãoI really need to take a look, as there are quite a lot of variables here that can cause this behavior - from simple setup mistakes to bugs in the plugin.Please make sure to enable the PR ... Jalal Support SpecialistClosed Pre-purchase questions for wpDataTables   Updated March 10, 2020 at 1:00pm   2 Most recent comment from Aleksandar Vuković:Hello JalalThank you for your inquiry.Unfortunately, we don't have any open positions for Customer Support. Another thing is, that we do not employ any remote agents, so everything is done from t ... Seth Barrett Make every appointment an order in WooComClosed   Amelia   Updated March 10, 2020 at 12:13pm   2 Most recent comment from [deleted]:Hello Seth Barrett, There is an on-site payment option in Woo as well, so when you use it as a payment method nothing should be payed in the booking process and appointments/orders are created. But� ... Jacob Numbers randomly displayed on x-axisClosed   wpDataTables   Updated March 10, 2020 at 11:56am   2 Most recent comment from Aleksandar Vuković:Hello JacobWhat's the order of these integers in the table? Can you show me the table as well?The chart should follow what it sees in the table, so if it always displays 10, 1, 6, 3, 2, it impli ... Luc booking tennis- and padellessonsClosed Pre-purchase questions for Amelia   Updated March 10, 2020 at 11:54am   2 Most recent comment from [deleted]:Hi Luc,Thanks so much for your interest.How our plugin works, is that you can set up to choose Service (in your case Tennis or Padel for each variant - Tennis for children, Tennis for Adults and so on ... richard will this plugin work for parking spot reservationsClosed Pre-purchase questions for Amelia   Updated March 10, 2020 at 11:45am   2 Most recent comment from [deleted]:Hi richard,Thanks for your interest in our plugin! I have very little information, but it should be possible possible, if you are renting per hour Amelia could be perfect for your needs.  Bob Amelia Front end appointment with new user creationClosed   Amelia   Updated March 10, 2020 at 11:33am   4 Most recent comment from [deleted]:Hello Bob, BlazingDragon explained it well, so I guess there is no need to repeat it myself Glad to hear the issue is gone and that you resolved other questions with this explanation as well.If you ... Josh Griffin Events and LocationsClosed Pre-purchase questions for Amelia   Updated March 10, 2020 at 10:56am   2 Most recent comment from [deleted]:Hi Josh,Thanks for your interest!You can make Events without employees and you can make events on different location. We have short-code by tag so you can make each location as tag and display them t ... Laura Moreno customers registrationClosed   Amelia   Updated March 10, 2020 at 10:27am   6 Most recent comment from Aleksandar Vuković:Hi again LauraIt won't be in the next update, that's for sure, since the update is going to be released by the end of the week.I checked with our developers, and they said they will be worki ... Laura Moreno coupon, block of bookingsClosed   Amelia   Updated March 10, 2020 at 10:26am   12 Most recent comment from Aleksandar Vuković:Hi again LauraIf you're interested, I can provide a possible fix?Please access this script: ../wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.p ... Furqan Allow Only UpdateClosed   wpDataTables   Updated March 10, 2020 at 10:13am   15 Most recent comment from Aleksandar Vuković:Hello again TomazI'm glad to hear this works.Stripping the tags is included for security reasons. I have forwarded your request to our development team, and they said they already have this plann ... Scott smsClosed Pre-purchase questions for Amelia   Updated March 10, 2020 at 9:33am   2 Most recent comment from [deleted]:Hi Scott,Thank you for your interest in our plugin.We offer SMS reminder in each of our plans, Basic, Pro and Developer. At the moment we have one reminder that can be sent one day before the appointm ...