We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Yoann Next available slotClosed   Amelia   Updated May 7, 2020 at 4:18pm   4 Most recent comment from [deleted]:You are welcome, Yoann. I will add it to our feature requests list so it can be considered for implementation in the future. If you have any other questions or issues feel free to open a new ticket ... Ismail Export/Import listing DataClosed Pre-purchase questions for wpDataTables   Updated May 7, 2020 at 4:16pm   2 Most recent comment from Aleksandar Vuković:Hello IsmailThank you for your interest in wpDataTables.I'm not sure if wpDataTables will be of use to you, honestly. I never used any listing themes, and the plugin wasn't tested for them. ... Martin Sims Replacing data sourceClosed   wpDataTables   Updated May 7, 2020 at 3:52pm   4 Most recent comment from Aleksandar Vuković:Hello MartinI'll take over from Milan here.Sure, if you simply overwrite the data of the source (be that an Excel file the table is linked to, or a database table created after import) all filter ... mykill73 PayPal not loading. Spinning Hour GlassClosed   Amelia   Updated May 7, 2020 at 3:52pm   7 Most recent comment from [deleted]:Hello Mike P., Glad to see that the issue is gone. If you need to use both plugins try adding the code I sent in the previous answer. You are welcome. If you have any other questions or concerns f ... Tom Hoffman Column Head AlignmentClosed   wpDataTables   Updated May 7, 2020 at 3:49pm   4 Most recent comment from Aleksandar Vuković:Hi again TomGlad to hear you were able to find what you were looking for.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. SYS support Integrating with AmeliaClosed   Amelia   Updated May 7, 2020 at 3:23pm   2 Most recent comment from [deleted]:Hello Maarten Ligthart , Amelia uses admin-ajax calls for creating anything in the plugin, so you can only try to use these admin-ajax calls to achieve what you want.  /wp-admin/admin-ajax.php?act ... Michael License for 1 DomainClosed Pre-purchase questions for Amelia   Updated May 7, 2020 at 2:55pm   2 Most recent comment from [deleted]:Hi Michael,Thanks for your interest.You need 2 licenses, because the domains are different, so the plugins will not be connected and they will be completely separated. You would be able to use one li ... Lena Error paypalClosed   Amelia   Updated May 7, 2020 at 2:51pm   2 Most recent comment from [deleted]:Hello Lena, Thank you for your purchase. With PayPal and Amelia there are only two possible mistakes that customers can make. First one is to use Live credentials when Sandbox mode is enabled, and ... Gustavo Ferreira multi-attendees on the same timeClosed   Amelia   Updated May 7, 2020 at 1:56pm   6 Most recent comment from [deleted]:Great, glad to see that solved the issue. You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Nik20 Amelia ErrorClosed   Amelia   Updated May 7, 2020 at 1:43pm   2 Most recent comment from Aleksandar Vuković:Hello Nik20Can you please enable this slider in Amelia settings/Appointment settings?It should be hidden after that. Michael Cowdroy Relate customers to one anotherClosed   Amelia   Updated May 7, 2020 at 1:28pm   2 Most recent comment from [deleted]:Hello Michael, Unfortunately, there isn't such option in Amelia. I see this is a similar ticket to the one you opened couple of days ago, and like I explained there you can only set the email f ... Myra Fletcher google calendarClosed Pre-purchase questions for Amelia   Updated May 7, 2020 at 1:08pm   2 Most recent comment from [deleted]:Hi Myra,Thanks for your interest.Unfortunately, we still do not have resource booking, the appointments can not last more that 24h, so that would be a problem, even hough we have google calendar sync ... Sherissa Google Meet IntegrationClosed Pre-purchase questions for Amelia   Updated May 7, 2020 at 12:54pm   2 Most recent comment from [deleted]:Hi Sherissa,Thank you for your interest in our plugin.Yes, if you setup and use our Google calendar synchronisation and connect employee with Google calendar, the Google meet will be generated. In th ... Jamiel Ahmad short-code to see in website with elementor?Closed   Amelia   Updated May 7, 2020 at 12:34pm   7 Most recent comment from [deleted]:Hello Jamiel Ahmad, You will find a list of all shortcodes in our FAQ section, so you can choose the one that suits your business needs best. There isn't a calendar with listed services/events ... Amit time slots not getting populatedClosed   Amelia   Updated May 7, 2020 at 12:12pm   4 Most recent comment from Aleksandar Vuković:Hi AmitPlease check Appointment settings in Amelia Settings:If the first slider is disabled, your front-end customers won't be able to book appointment with Pending status above the maximum capac ...