We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Amit Update FeatureClosed   Amelia   Updated May 7, 2020 at 12:04pm   4 Most recent comment from [deleted]:Hello Amit, No, there isn't a possibility of sending the link for Zoom in Amelia if you change that appointment to Zoom, you would need to manually send the link to the customers that booked th ... Roi Azarya clone multisite subdirectoryClosed   Amelia   Updated May 7, 2020 at 11:52am   4 Most recent comment from [deleted]:Hello Roi, Glad to see you managed to find a solution to the issue that you had. Thank you for letting us know. If you have any other questions or issues feel free to open a new ticket and we will ... Mike Mu re: meeting confirmation/address ingoClosed   Amelia   Updated May 7, 2020 at 11:51am   6 Most recent comment from [deleted]:Hello Heinz, Thank you for the Zoom news. We are aware of it from recently, and I forwarded this to our development team so they can check if and what can be done from our side to adapt to these chan ... Amit alignmentClosed   Amelia   Updated May 7, 2020 at 11:49am   2 Most recent comment from Aleksandar Vuković:Hi again Amit.I'm sorry, but the stripe shouldn't even be there:I suppose this is being added by your theme, or some other plugin on your website. Can you share the page where the booking f ... Petra Budde compatibility Amelia and SimpleCalendarClosed Pre-purchase questions for Amelia   Updated May 7, 2020 at 11:48am   2 Most recent comment from [deleted]:Hello Petra, Thanks for reaching out, we are glad to see you are interested in Amelia. Unfortunately, we aren't familiar with the plugin that you mentioned so we can't say for sure if Amel ... Amit change in text: Matter for upcoming updatesClosed   Amelia   Updated May 7, 2020 at 11:47am   2 Most recent comment from Aleksandar Vuković:Hello AmitI am not sure what this ticket is about.If you need to change the Pending Appointment email template, please feel free to do so.Your customers have the option to add the booking to their cal ... [email protected] CancellationsClosed Pre-purchase questions for Amelia   Updated May 7, 2020 at 11:05am   2 Most recent comment from Miloš Jovanović:Hi [email protected] ,Thank you for your inquire.We have option 'Minimum time required before canceling/rescheduling" so you can set minutes, hours, days or weeks before the appointment and i ... Gerardo Frontend SubbmissionClosed Pre-purchase questions for Amelia   Updated May 7, 2020 at 10:34am   2 Most recent comment from Miloš Jovanović:HI Gerardo,Thank you for your inquire.At the moment employees must enter all this data through back-end. We are currently developing front-end solution for this case.Best regards. Indra Placeholder in Editor Input TypeClosed   wpDataTables   Updated May 7, 2020 at 9:56am   6 Most recent comment from Aleksandar Vuković:You're welcome, IndraIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mark McGrath Filter ed Data on LoadClosed Pre-purchase questions for Amelia   Updated May 7, 2020 at 9:48am   6 Most recent comment from Aleksandar Vuković:Hi again MarkI am not familiar with this plugin, so I don't know how their data is stored, but if you know your way around MySQL, you will be able to pull the data you need.Even if you don' ... Mark McGrath MySQL TutorialsClosed Pre-purchase questions for wpDataTables   Updated May 7, 2020 at 9:37am   2 Most recent comment from Aleksandar Vuković:Hello MarkThank you for your interest in our plugin.wpDataTables doesn't have any customer data, other than in the database.So, you will need to pull the purchase history from the database. I do ... DORON KRINETZ User Login CreationClosed Pre-purchase questions for wpDataTables   Updated May 7, 2020 at 8:53am   4 Most recent comment from Aleksandar Vuković:Exactly right, Doron.They will be able to see and edit only their own rows, and of course add new. Jason Halsey Can your Plugin do thisClosed Pre-purchase questions for wpDataTables   Updated May 7, 2020 at 8:47am   2 Most recent comment from Aleksandar Vuković:Hello JasonThank you for your interest in wpDataTables.The Breed Abbreviations table can be recreated without issues, but the table on the right would require some workarounds, since wpDataTables does ... Amit ALIGNMENT OF TIME SLOTSClosed   Amelia   Updated May 7, 2020 at 8:14am   4 Most recent comment from [deleted]:Hello Amit, Great, glad to see the issue is gone!You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Michael Cowdroy Zoom accountsClosed   Amelia   Updated May 7, 2020 at 6:22am   4 Most recent comment from Aleksandar Vuković:Hi HeinzThank you for your insight.Unfortunately, that is not possible at the moment, and I don't believe it will be any time soon. The one account is used to integrate Amelia with Zoom, just li ...