We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

John Demar Javascript API for wpDataTablesClosed Pre-purchase questions for wpDataTables   Updated May 7, 2020 at 6:15am   2 Most recent comment from Aleksandar Vuković:Hello JohnThank you for your interest in wpDataTables.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. We don't have ... jorge I have an external DatabaseClosed Pre-purchase questions for wpDataTables   Updated May 7, 2020 at 1:12am   8 Most recent comment from awoodard:Jorge. Can you elaborate on "I found an external way to update MapSVG data base, but thanks any way"What method did you find for connecting to the secondary database? Koray Kip GDPR Comliant formClosed   Amelia   Updated May 6, 2020 at 5:12pm   2 Most recent comment from [deleted]:Hello Koray Kip, You can create custom fields for that purpose to Amelia's services. The only custom field that supports HTML at the moment is the Text content custom field, so you would need ... hrvr Combining Modal and non Modal filtersClosed   wpDataTables   Updated May 6, 2020 at 4:38pm   7 Most recent comment from Isidora Markovic:Hello hrvresort,Aleksandar is out of office today and I will answer you.I am glad that solution that Aleksandar provide help you out. If you have any other issue or question please open new ticket, an ... Bianca Flood zoom linkClosed   Amelia   Updated May 6, 2020 at 4:37pm   2 Most recent comment from [deleted]:Hello Bianca, We are aware of this from recently. Sorry for any inconvenience that have caused. This issue is forwarded to the development team so it will fixed for the next update of Amelia. If yo ... Dermod Wood Advanced filteringClosed   wpDataTables   Updated May 6, 2020 at 3:55pm   2 Most recent comment from Isidora Markovic:Hi Dermod,Thank you for your purchase.Yes at the moment that is unfortunately not possible to achieve and thank you for your suggestion. We made feature suggestion form on our website where we colle ... Hafa10 Change stylesClosed   Amelia   Updated May 6, 2020 at 2:04pm   4 Most recent comment from [deleted]:You are welcome. Glad to see you have managed to find the CSS that you need. Thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gla ... Ismail Ahmed-Ortiz Customizing the designClosed   Amelia   Updated May 6, 2020 at 1:46pm   2 Most recent comment from [deleted]:Hello Ismail Ahmed-Ortiz ,There aren't options for hiding this in Amelia, the duration element can be hidden on the front-end with some custom CSS and you can try adding this CSS to achieve thi ... amy Employee locationsClosed   Amelia   Updated May 6, 2020 at 1:38pm   2 Most recent comment from [deleted]:Hello Amy, Thank you for your purchase.  You can set your employees to work on different locations at different times. You choose one default location in the Details tab for that employee, but when ... Davide Tantillo Missing Zoom link in Appointment ReminderClosed   Amelia   Updated May 6, 2020 at 1:13pm   5 Most recent comment from Miloš Jovanović:Hi Davide,Aleksandar is out of office so I will help you out.We do have a plan to release updates on every 1,5 month so I hope this fix will be included in the upcoming update.Sorry for the inconveni ... Phillip Ward Amelia Zoom IntegrationClosed   Amelia   Updated May 6, 2020 at 1:06pm   8 Most recent comment from [deleted]:You are welcome, Marc.  Borna Why can't clients get email for Forgotten Password?Closed   Amelia   Updated May 6, 2020 at 1:05pm   2 Most recent comment from [deleted]:Hello Borna, Unfortunately, there is a bug in the system for the Forgot password option in the Customer panel. Sorry for any inconvenience this have caused. We will fix it in the next update of Amel ... Borna Can you inverse default state for Paid statusClosed   Amelia   Updated May 6, 2020 at 12:46pm   3 Most recent comment from [deleted]:Sorry, I forgot the attachments.  eyethstudios employee idClosed   Amelia   Updated May 6, 2020 at 12:43pm   2 Most recent comment from [deleted]:Hello eyethstudios,Unfortunately, this is not possible to achieve in Amelia. The shortcodes can't have employees dynamically, you can only create a shortcode for one specific employee/ID at a t ... Stephan Erler Do not clear the modal formClosed   wpDataTables   Updated May 6, 2020 at 12:01pm   2 Most recent comment from Isidora Markovic:Hi Stephan,Thank you for your purchase.Yes it is possible with predefined values, but at the moment there is a bug that predefined values is disappearing after clicking on button "Apply and add new" ...