We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Heather Wicksted Image ColumnClosed   wpDataTables   Updated May 28, 2020 at 10:28am   4 Most recent comment from Aleksandar Vuković:Thanks for letting me know, HeatherIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. JN Row highlightingClosed   wpDataTables   Updated May 28, 2020 at 10:11am   4 Most recent comment from Aleksandar Vuković:Hi again J.N.That is, unfortunately, true - you can't have conditional formatting rules applied between columns.At the moment there is no workaround for this. Honey Goyal Amelia WooCommerce Email DetailsClosed   Amelia   Updated May 28, 2020 at 9:51am   4 Most recent comment from [deleted]:Hello Honey, There isn't  a possibility to get the ID from Amelia, but Amelia works with admin-ajax calls, so you can check if that can somehow help you out. Also, I'm getting the WooCom ... Tommaso Sala WRONG SERVICES SHOWING IN CATEGORYClosed   Amelia   Updated May 28, 2020 at 9:49am   8 Most recent comment from [deleted]:You are welcome, Tommaso.Glad to see the issue is resolved. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. kevingbishop CouponsClosed   Amelia   Updated May 28, 2020 at 8:46am   6 Most recent comment from Aleksandar Vuković:You're welcome KevinPlease let me know if you require any assistance. John Kesler Admin UI is BrokenClosed   wpDataTables   Updated May 28, 2020 at 8:37am   3 Most recent comment from Aleksandar Vuković:Hello John, hello Ahmed.We've had issues like this with the Porto theme.This should help you resolve it: First, open this file: /var/www/html/wp-content/plugins/wpdatatables/assets/css/bootstrap ... Peter McKenzie Auto-update not working on WPDatatablesClosed   wpDataTables   Updated May 28, 2020 at 8:20am   2 Most recent comment from Aleksandar Vuković:Hello PeterAuto-update has always been available on wpDataTables, although we did have some issues with it prior to v2.8.All you need to do is enter the purchase code in wpDataTables settings/Activati ... Duncan Google Recaptcha?Closed   wpDataTables   Updated May 28, 2020 at 8:10am   2 Most recent comment from Aleksandar Vuković:Hello DuncanI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Our development team has this planned for the future, but when ... DFSKarma Font SizingClosed   wpDataTables   Updated May 28, 2020 at 8:07am   2 Most recent comment from Aleksandar Vuković:Hello DFSKarmaYou can add custom CSS to the columns you want to apply these changes.For example, add the class "customFont" to a column. Then, you can add new custom CSS, like: table.wpDataTable .cust ... hypergfx Search with predictive textClosed Pre-purchase questions for wpDataTables   Updated May 27, 2020 at 9:40pm   4 Most recent comment from Aleksandar Vuković:Glad to see Milan helped you out with this, hypergfxIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jimi Can't edit EmployeesClosed   Amelia   Updated May 27, 2020 at 9:23pm   7 Most recent comment from Aleksandar Vuković:I see JimiAlright, I can replicate that issue. Here's what I see when I inspect the page:That's being reported under the 500 Server error thrown by that page.I also installed WP phpMyAdm ... Javier Andrade Happy Birthday optionClosed   Amelia   Updated May 27, 2020 at 5:14pm   6 Most recent comment from [deleted]:You are welcome, Javier. Unfortunately, these crons are not setup in Amelia and this doesn't depend on our plugin, they are set on your server and those plugins like WP Crontrol and similar are ... Cameron Shortcode IDsClosed   Amelia   Updated May 27, 2020 at 2:21pm   3 Most recent comment from Miloš Jovanović:Hi there,At the moment we are working on the solution for this, in the meantime you can see the ID's directly in the database.The table is amelia_services, amelia_eventsBest regards. steve languageClosed Pre-purchase questions for Amelia   Updated May 27, 2020 at 2:19pm   2 Most recent comment from [deleted]:Hi Steve,We have Brazilian Portuguese. Approximately 90-95% of the plugin is translated but you can always translate it using Poedit or Loco Translate and then send us the translation so we can inclu ... Natasha punchpass or giftcard options?Closed Pre-purchase questions for Amelia   Updated May 27, 2020 at 2:14pm   2 Most recent comment from Miloš Jovanović:HI Natasha,Thank you for your inquire.Sorry to disappoint you but at the moment something that you required is not possible to achieve with our plugin built-in features.Best regards.