We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Fraser Badcock I want to request a refund but getting run around in circles.Closed   Amelia   Updated May 27, 2020 at 1:00pm   2 Most recent comment from Miloš Jovanović:HI Fraser,Thank you for your purchase. We are sorry to hear that you don't find Amelia suitable for your business.  In order to request a refund, you need to login to http://store.tms-plugins. ... George E Table sorted by certain column by default (?)Closed   wpDataTables   Updated May 27, 2020 at 12:54pm   4 Most recent comment from Aleksandar Vuković:I will certainly forward it to our development team, GeorgePlease feel free to add it as a feature suggestion on this page as well. It's always good to see feedback from a customer. Yiannis Features QuestionClosed Pre-purchase questions for Amelia   Updated May 27, 2020 at 12:25pm   2 Most recent comment from [deleted]:Hi Yiannis,Thanks for your interest.What you are asking for is multivendor option and we do not have that option in Amelia. Let me know if you have other questions. George E Collapsed columns - still sortable? How?Closed   wpDataTables   Updated May 27, 2020 at 12:17pm   4 Most recent comment from Aleksandar Vuković:I don't believe so, George.If you set that column to be the default sorting column, and then collapse it, the first column will become the column that's going to be used for sorting. Dimosthenis Nikolis Payment options and translation using wpmlClosed Pre-purchase questions for Amelia   Updated May 27, 2020 at 12:17pm   2 Most recent comment from [deleted]:Hi Dimosthenis,thanks for your interest.Yes, we have PayPal that you can use for payments, but we do not have deposit payments,  the whole amount needs to be paid  when booking.You can translate plu ... George E Freeze panels (excel equivalent)?Closed   wpDataTables   Updated May 27, 2020 at 12:04pm   2 Most recent comment from Aleksandar Vuković:Hello GeorgeI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Our developers have discussed adding this, but I cannot say w ... George E Multiple tables from the same mysql table - same page ok?Closed   wpDataTables   Updated May 27, 2020 at 12:03pm   4 Most recent comment from Aleksandar Vuković:Hi again GeorgeAs for how and where I can place these tables I would appreciate better clarificationEvery new table has a separate shortcode:[wpdatatable id=1], [wpdatatable id=2], etc.You can add th ... Duncan modal editorClosed   wpDataTables   Updated May 27, 2020 at 11:57am   6 Most recent comment from Aleksandar Vuković:Hi DuncanI'm glad to hear that, good work!No simple way, as far as I know. Our development team recently discussed adding it, but I cannot say when it will be added, unfortunately. shaun rowe woocommerceClosed Pre-purchase questions for wpDataTables   Updated May 27, 2020 at 11:54am   2 Most recent comment from Aleksandar Vuković:Hello ShaunThank you for your interest in wpDataTables.The first question should really be forwarded to WooCommerce and Google support teams. I don't know if this can be done.You can create table ... cedric1021 ConfirmationClosed   Gravity Forms integration for wpDataTables   Updated May 27, 2020 at 11:52am   2 Most recent comment from Aleksandar Vuković:Hello CedricThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.If it can be done with Gravity For ... Mark Tharp How to link to shortcodeClosed   Amelia   Updated May 27, 2020 at 11:41am   3 Most recent comment from Aleksandar Vuković:Hi Mark, hello Javier.Thank you for your feedback!Mark, you can test this (if you have a builder), like Javier said.Also, if you're using the classic editor, you can simply type the shortcode li ... Faraz Khan Reoccurring BookingsClosed   Amelia   Updated May 27, 2020 at 11:37am   2 Most recent comment from [deleted]:Hello Faraz Khan, Thank you for your purchase. We are currently working on the Recurring appointments feature for Amelia, which will be implemented and released in one of the following updates. I c ... Gary Nault Front End EditClosed   wpDataTables   Updated May 27, 2020 at 11:31am   2 Most recent comment from Aleksandar Vuković:Hello gdnaultThank you for your purchase.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you p ... Mark Tharp Hide Saturdays and SundaysClosed   Amelia   Updated May 27, 2020 at 11:12am   2 Most recent comment from Aleksandar Vuković:Hello MarkThe library used for the calendar is a 3rd party library which we cannot change, so unfortunately this cannot be done with the built-in features of the plugin.It probably can be done with so ... Heather Wicksted SortingClosed   wpDataTables   Updated May 27, 2020 at 11:03am   3 Most recent comment from Aleksandar Vuković:Hi HeatherThat's a great workaround. It's custom, though, but a great workaround.Thanks for letting me know!