As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Johannes Zoom Link PlaceholderClosed   Amelia   Updated June 5, 2020 at 9:19am   4 Most recent comment from [deleted]:Hello Johannes, I understand, I added it to our feature requests list. I must say that this is the first such request so far, but if we get more requests like this one in the future it will be cons ... mohammed languageClosed Pre-purchase questions for Amelia   Updated June 5, 2020 at 9:15am   2 Most recent comment from Miloš Jovanović:Hi mohammed,Thank you for your inquire.The plugin can be translated using POEDIT or Loco Translate easily. If you want to use POEDIT then please follow these instructions: 1. Download Amelia fro ... Nitin Narvekar Notion Database TableClosed Pre-purchase questions for wpDataTables   Updated June 5, 2020 at 8:58am   4 Most recent comment from Aleksandar Vuković:Hello NitinJust to be clear on the terminology here:wpDataTables can import Google Spreadsheet files, and those files will be saved as manual tables stored in your WordPress database. The plugin canno ... Riccardo Coupons duplicating doesn't workClosed   Amelia   Updated June 5, 2020 at 8:52am   2 Most recent comment from Aleksandar Vuković:Hello RiccardoUnfortunately, there's a bug in the current version of Amelia, and this feature doesn't work.Our development team is working on resolving it, and it should be included in the n ... Meindert Jorna Message clients eventsClosed   Amelia   Updated June 5, 2020 at 8:20am   4 Most recent comment from [deleted]:You are welcome.  There are several automatically sent notifications in Amelia, and if you want to send some additional emails manually, there is an option to export data about the events' at ... Jose Ramirez Error There was an error while trying to generate the table! Internal Server Error There has been a critical error on your website.Closed   wpDataTables   Updated June 5, 2020 at 7:03am   2 Most recent comment from Aleksandar Vuković:Hello TonyCan you please send that Excel file to me (zip it, and attach it to your response), so I can test it?If the file contains some sensitive data, please make sure to enable the PRIVATE respons ... Romain additionnal personsClosed Pre-purchase questions for Amelia   Updated June 4, 2020 at 4:37pm   3 Most recent comment from Romain:Thanks for your kind answer. See you later ! Eliott Metra Multi currenciesClosed Pre-purchase questions for Amelia   Updated June 4, 2020 at 3:34pm   2 Most recent comment from [deleted]:Hi Eliott,Thanks for your interest.Unfortunately, no. We do not have multi currency option.  Jesus Time ZonesClosed Pre-purchase questions for Amelia   Updated June 4, 2020 at 3:18pm   2 Most recent comment from [deleted]:Hi Jesus,Thanks for your question.Yes, you just need to enable option show time slots in customer's timezone. Elisabeth Kauffman Google syncClosed   Amelia   Updated June 4, 2020 at 1:49pm   10 Most recent comment from [deleted]:I see, thank you. Please send me a screenshot of your Google console account where you have the Authorized URI field and provide me a temporary WP-admin login for your site where this happens and yo ... Darrell G Ewing urlClosed Pre-purchase questions for wpDataTables   Updated June 4, 2020 at 1:48pm   2 Most recent comment from Aleksandar Vuković:Hello DarrellThank you for reaching out to us.I'm not sure if this is a typo, but you shouldn't be using exclamation marks ( !! ) but pipes ( || ).Could this be what's causing the iss ... Julian Google Fonts and GDPRClosed Pre-purchase questions for Amelia   Updated June 4, 2020 at 1:46pm   4 Most recent comment from [deleted]:Hi Julian,Well, there are possibility to turn scripts off, but we havenćt tested it and it might caused that it wont work properly on some smartphones, but we can send you fix after the purchase in ... Michael Hunt Event BookingClosed   Amelia   Updated June 4, 2020 at 1:36pm   2 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your purchase.I'm sorry, but I can't replicate the issue from my end. The times are the same on mobile:And on my desktop:I only see it in my time zone, so 8AM clas ... Patrick Meijer Hyperlink in checkbox to Terms & ConditionsClosed   Amelia   Updated June 4, 2020 at 1:29pm   8 Most recent comment from Aleksandar Vuković:You're welcome PatrickIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Emmanuel Soyer Change appointment status and WP custom roleClosed   Amelia   Updated June 4, 2020 at 1:03pm   4 Most recent comment from [deleted]:Hello Emmanuel,Great, glad to see this solved the issue. You are welcome If you have any other questions or concerns feel free to open a new ticket and we will gladly help.