We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Volkan TranslationClosed Pre-purchase questions for Amelia   Updated May 29, 2020 at 10:31am   2 Most recent comment from [deleted]:Hi Volkan,Thanks so much for your interest. Amelia is translatable, but at the moment dynamic strings can not be work work as multilingual, such as Service names, Category names and notifications.We ... Amin Talab Installation Uploading problemClosed   Amelia   Updated May 29, 2020 at 8:49am   2 Most recent comment from [deleted]:Hello Dr. Amin Talab, Thank you for your purchase. Could you please tell me have you Uploaded the plugin using the Upload plugin button? You need to first click on the Upload plugin button choose t ... Ana Belén Domínguez Does Amelia work with different languages?Closed   Amelia   Updated May 29, 2020 at 8:46am   2 Most recent comment from Aleksandar Vuković:Hello AnaThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The multi-lingual plugins would be ab ... Alex FindLocation ID to put it in a shortcodeClosed   Amelia   Updated May 29, 2020 at 8:28am   2 Most recent comment from [deleted]:Hello Alex, At the moment, the only place where you can see the IDs is in your database. But we will add an option for you to see the IDs in the back-end of Amelia as well in the following updates of ... quadraweb wrong sex labelClosed   Amelia   Updated May 29, 2020 at 8:20am   2 Most recent comment from [deleted]:Hello quadraweb, I forwarded this to the development team so it will be fixed in the next update of Amelia. Sorry for any inconveniences this have caused. If you have any other questions or concern ... Javier Andrade Can't access to control panel from my computer and the Seach shortcode from my mobile doesn't show the magnifying glassClosed   Amelia   Updated May 29, 2020 at 7:58am   8 Most recent comment from Aleksandar Vuković:Hi again JavierI misunderstood the issue here.I thought you could see Appointments already scheduled for that day.The search is working fine, though.You can see the available services for the next 36 ... spounch How do I get a table with both the active filters and the edit function?​Closed Pre-purchase questions for wpDataTables   Updated May 29, 2020 at 7:45am   5 Most recent comment from Aleksandar Vuković:Hi again spounchI'm glad to hear you were able to make it work.From version 2.3 we've implemented a feature that you can use multiple separate DB connections for MySQL, MSSQL and PostgreSQL. ... Heather Wicksted EditingClosed   wpDataTables   Updated May 29, 2020 at 7:07am   10 Most recent comment from Aleksandar Vuković:Hello again HeatherI don't know why it said that, I see your license is valid until May next year:If you need to apply the CSS to all your tables, or if you have a specific class, you can apply ... Robert YP edits not savedClosed   Amelia   Updated May 28, 2020 at 4:55pm   4 Most recent comment from [deleted]:Hello Robert,I assumed something like that could be in question. No worries, it happens. If you have any questions or issues with Amelia open a new ticket and we will gladly help.  Ross Hutchinson Assigning Multiple loctions to one employeeClosed   Amelia   Updated May 28, 2020 at 4:01pm   2 Most recent comment from [deleted]:Hello Ross,  You can set your employees to work on different locations at different times. You choose one default location in the Details tab for that employee, but when you go to the Work Hours tab ... Jonas Shaik Google calendar syn time differenceClosed   Amelia   Updated May 28, 2020 at 2:52pm   4 Most recent comment from [deleted]:Hello Jonas, Could you please tell me have you set your timezone in your WordPress _> Settings -> General to your City timezone? As this setting applies to Amelia as well. Jørgen Koch PricesClosed   Amelia   Updated May 28, 2020 at 2:01pm   4 Most recent comment from [deleted]:You are welcome, Jørgen. Glad to see that!If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Michael Montefusco FeaturesClosed Pre-purchase questions for Amelia   Updated May 28, 2020 at 1:17pm   2 Most recent comment from [deleted]:Hi Michael Montefusco,Thank you for your interest in our plugin.1) Yes, we have WebHooks made for connecting through Zapier with third party applications so you can send data after some certain action ... Jimmy Facebook Standard Event Code to Be Embedded within Steps of BookingClosed Pre-purchase questions for Amelia   Updated May 28, 2020 at 1:06pm   4 Most recent comment from [deleted]:Hi Jimmy,AppSumo deal is limited so we cannot give you the deal after it ends. Maybe we will have some other deal in the future but I cannot say anything for sure, for now we don't plan it.Best r ... Ryan Disable email notifications for one event onlyClosed   Amelia   Updated May 28, 2020 at 12:45pm   5 Most recent comment from [deleted]:You are welcome, Ryan. Glad to see that!If you have any other questions or concerns feel free to open a new ticket and we will gladly help.