We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Susanna Townsend MultisiteClosed   Amelia   Updated May 26, 2020 at 10:02am   2 Most recent comment from [deleted]:Hello Susanna, Yes, Amelia can be installed and it works on a multisite. If you have any other questions or issues feel free to open a new ticket and we will gladly help. Francesco Hide selection of employee from wizardClosed   Amelia   Updated May 26, 2020 at 10:01am   2 Most recent comment from [deleted]:Hello Francesco, Thank you for your purchase. There isn't a possibility to remove this option, but you can hide this selection on the front-end by adding custom CSS. Please try adding this fo ... Charlotte Customizing labelsClosed   Amelia   Updated May 26, 2020 at 9:30am   2 Most recent comment from [deleted]:Hello Charlotte, Thank you for your purchase.You need to change this in your WordPress -> Settings -> General, as these settings apply to Amelia as wellYes, these are the only labels set for changing ... quadraweb hooks and customizationClosed   Amelia   Updated May 26, 2020 at 9:26am   2 Most recent comment from [deleted]:Hello Silvia, Thank you for your purchase. Unfortunately, there isn't such option in Amelia with its current built-in features and there are no hooks for actions or filters for that matter in ... Marc St Arnaud Custom Event Notifications + Customer Panel Live Event Link ?Closed Pre-purchase questions for Amelia   Updated May 26, 2020 at 9:11am   2 Most recent comment from [deleted]:Hi Marc St Arnaud,Thank you for your inquiry,1) We have 'One day before reminder' that you can set but at the moment we don't have '2 hours before' reminder. We plan to add ne ... Jason Chong Prepurchase questionsClosed Pre-purchase questions for Amelia   Updated May 26, 2020 at 7:49am   24 Most recent comment from [deleted]:Thanks so much, this is very nice of you and very helpful. Have a great day and thanks once again. Cyriel Devos next day reminderClosed   Amelia   Updated May 26, 2020 at 7:42am   4 Most recent comment from Aleksandar Vuković:Great news!Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Damian Shaw appointment system not showingClosed   Amelia   Updated May 26, 2020 at 7:37am   4 Most recent comment from Aleksandar Vuković:Hi DamianIf I'm not mistaken - if you want to add more people to the same timeslot from back-end, you need to edit the existing appointment. If you're trying to book the appointment from fr ... Krishna BUG in WpDatatablesClosed   wpDataTables   Updated May 26, 2020 at 7:05am   2 Most recent comment from Aleksandar Vuković:Hello KrishnaThank you for your purchase.A 504 Gateway Timeout Error happens when a server that was attempting to load a web page did not get a response in time from another server. Almost always, th ... Martin Schmidt-Nielsen Different rights (edit, add, delete rows) for different users.Closed   wpDataTables   Updated May 26, 2020 at 6:57am   4 Most recent comment from Aleksandar Vuković:Thank you for your feedback, JNThere may also be a workaround available:If I have this table: This is a manual table which has manually entered IDs from wp_users and roles from wp_usermeta: So, then ... George E Separate rows horizontal scrolling?Closed   wpDataTables   Updated May 26, 2020 at 6:38am   2 Most recent comment from Aleksandar Vuković:Hello GeorgeI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It probably can be done with some custom work, but our develop ... Alex Toh TEK about editing table stylingClosed   wpDataTables   Updated May 26, 2020 at 6:37am   4 Most recent comment from Aleksandar Vuković:Hello AlexThe table skins are located in wpDataTables Settings, but changing the size of the table will have to be done with custom work, which unfortunately doesn't fall under included support f ... Joshua Connecting to Googke CalendarClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 10:12pm   4 Most recent comment from [deleted]:Sorry to hear that, Joshua! Our support engeeners will take a look and fix in the morning, pleas just submit the ticket. Kyle Bailey Event Booking RegistrationClosed   Amelia   Updated May 25, 2020 at 4:36pm   2 Most recent comment from [deleted]:Hello Kyle Bailey,Thank you for your purchase. The only way at the moment is to choose a date/time when the booking will open or close, when you un-check/disable the options Booking opens immediatel ... webodsousedky IP addressClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 4:34pm   3 Most recent comment from webodsousedky:Thank you for your fast response.