We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Wesley Bosman Woocommerce subscription?Closed Pre-purchase questions for Amelia   Updated May 25, 2020 at 4:15pm   5 Most recent comment from Miloš Jovanović:HI All,You are welcome.We are aware of this important feature and we will definitely consider adding it in near future.Best regards. Marius Vlad Pop Appointments Extras IssueClosed   Amelia   Updated May 25, 2020 at 4:11pm   2 Most recent comment from [deleted]:Hello Marius Vlad Pop, 1. Extras in the appointments (on the Amelia -> Appointments page) can be seen only when you Edit the appointment, there you will see the Extra tab. The same applies to the D ... Marius Vlad Pop Payment Gateway BugClosed   Amelia   Updated May 25, 2020 at 3:52pm   2 Most recent comment from [deleted]:Hello Marius Vlad Pop, This is not a bug, it is a normal behavior of WooCommerce integration in Amelia. When WooCommerce is used as a payment option in Amelia, that appointments is created with stat ... Amit auto pick up of fields.Closed   Amelia   Updated May 25, 2020 at 3:40pm   2 Most recent comment from [deleted]:Hello Amit,I will forward the issue that the phone number field is not populated in the booking form even though it is filled in the first time they booked. Could you please tell me is the phone numbe ... Andrew Kenth URL Filtering Not WorkingClosed   wpDataTables   Updated May 25, 2020 at 2:47pm   9 Most recent comment from Isidora Markovic:Hi Andrew,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.For server side tables we used php-sql parser which is responsible for par ... Giulio Problem setting Predefined value FilterClosed Pre-purchase questions for wpDataTables   Updated May 25, 2020 at 2:42pm   2 Most recent comment from Isidora Markovic:Hi Giulio,Thank you for your interest in wpdatatables. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Yes there is an issue with fi ... Navin Talawant LayoutClosed Pre-purchase questions for wpDataTables   Updated May 25, 2020 at 2:05pm   4 Most recent comment from Isidora Markovic:Hi Navin,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.No, we have tables not forms. What we have is editor modal - in standard vi ... Jorge installationClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 2:03pm   2 Most recent comment from [deleted]:Hi Jorge,Not sure I understand the question?You can buy Amelia Basic license on our website, yes. Ursula Elmes Payment PayPal and StripeClosed   Amelia   Updated May 25, 2020 at 2:02pm   4 Most recent comment from [deleted]:Hello Ursula, Yes, like I said, if you have more payment options enabled in Amelia -> Settings -> Payments, and for each service separately in Amelia -> Services when you open one service under the ... Reinhard Create PDFs to print Address Stickers?Closed Pre-purchase questions for wpDataTables   Updated May 25, 2020 at 1:59pm   9 Most recent comment from Isidora Markovic:Hi Reinhard, Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. I am glad that you buy wpdatatables. We already answer on your other t ... kunya emaile Services and Services Category are not saving after creating.Closed Pre-purchase questions for Amelia   Updated May 25, 2020 at 1:36pm   6 Most recent comment from [deleted]:Hello kunya, This must be done in the database directly, there isn't a possibility to add this from WordPress. This depends mostly on your database configuration, it can be that something is bl ... Reinhard CreateingTables from CTPsClosed   wpDataTables   Updated May 25, 2020 at 1:28pm   3 Most recent comment from Aleksandar Vuković:Hello ReinhardTo create charts, you need integer or float columns, while only one string-type column should be used for axis labelsI see that your table contains a lot of serialized data, and you nee ... John Paul Balagolan Master Detail Addon doesn't seem t workClosed   Master-Detail Tables for wpDataTables   Updated May 25, 2020 at 1:18pm   2 Most recent comment from Isidora Markovic:Hi John, Thank you for your purchase. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We notice that you open two same tickets and ... stefanocaon Italian LanguageClosed   Amelia   Updated May 25, 2020 at 1:09pm   4 Most recent comment from [deleted]:Hello Stefano, You are welcome. I received the email, thank you, we will include it in the next update of Amelia. For now, you need to delete the existing files and copy/paste the files that you cr ... David Cardozo Error sending emailClosed   Amelia   Updated May 25, 2020 at 1:00pm   2 Most recent comment from [deleted]:Hello David Cardozo, Thank you for your purchase.  Could you please tell me what Mail service have you chosen in Amelia -> Notification settings? Have you followed our instructions for setting t ...