As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Ted Ellis Velos REMOVE ROLES AND OTHER FILES GENERATED IN MY WEBSITEClosed Pre-purchase questions for Amelia   Updated June 8, 2020 at 7:53am   2 Most recent comment from [deleted]:Hi Ted Ellis Velos,Sorry for this inconvenience. Amelia does keep all the tables in the database, so you wouldn't lose the info you have saved (employees, working hours, days off, special days, ... Llewellyn PaypalClosed   Amelia   Updated June 8, 2020 at 7:45am   4 Most recent comment from Aleksandar Vuković:Hello LlewellynPlease note that our working hours are Mon - Fri, from 10:00 - 17:00Unfortunately, I didn't get to your ticket in time on Friday, so I'm answering today.There are detailed tu ... Michael number formatClosed   wpDataTables   Updated June 8, 2020 at 7:01am   2 Most recent comment from Aleksandar Vuković:Hello MichaelI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only set the number format globally - for the whole p ... Sperlonga Escursioni Cannot select people and extras in the catalog view of a specific serviceClosed   Amelia   Updated June 8, 2020 at 6:52am   2 Most recent comment from Aleksandar Vuković:Hello Sperlonga EscursioniThank you for your purchase.Which builder are you using? Is this an Elementor popup? If so, there is some CSS and JS that needs to be added in order for it to work properly. ... Jamie Sanderson Changing textClosed   Amelia   Updated June 7, 2020 at 9:12pm   8 Most recent comment from ismael:Hi!Done! Cached issues! clmnt reload sms credit (paypal) no longer worksClosed   Amelia   Updated June 6, 2020 at 6:51am   9 Most recent comment from Aleksandar Vuković:We've registered the payment now ClementYour account's balance will be updated soon. Vigneswaran Ramu Choose Location on Amelia Front endClosed   Amelia   Updated June 5, 2020 at 4:32pm   4 Most recent comment from [deleted]:You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. ismael EDIT JS FRONTENDClosed   Amelia   Updated June 5, 2020 at 4:05pm   6 Most recent comment from [deleted]:You can change the label Employee to something else in Amelia -> Settings -> Labels, but it will be like that everywhere on the front-end.  Harry Custom Before/After Email NotificationsClosed   Amelia   Updated June 5, 2020 at 3:27pm   2 Most recent comment from [deleted]:Hello Harry, There isn't a possibility to create custom emails in Amelia with its current built-in features. You can use the email notifications provided on the page Amelia -> Notifications tha ... Khaka Google Calendar Events and AppointmentsClosed Pre-purchase questions for Amelia   Updated June 5, 2020 at 2:31pm   2 Most recent comment from [deleted]:Hi Khaka,Thank you for your interest in our plugin.1. Yes, it is mandatory to choose a service in order for customer to be able to see available dates and time slots. However, if you have just one ser ... Emmanuel Soyer No pagination in the appointments listClosed   Amelia   Updated June 5, 2020 at 2:30pm   6 Most recent comment from [deleted]:You are welcome, Emmanuel. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Ayisha Events pageClosed Pre-purchase questions for Amelia   Updated June 5, 2020 at 1:56pm   5 Most recent comment from [deleted]:Hi Ayisha,Sorry, I didn't get you mean one event with different dates and times, yes, this should be the only option to show them.Recurring events are going live in next update, and Package opti ... Wolfgang Medina mapsClosed   Amelia   Updated June 5, 2020 at 1:47pm   2 Most recent comment from Aleksandar Vuković:Hello WolfgangThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Martin Error de driverClosed Pre-purchase questions for wpDataTables   Updated June 5, 2020 at 1:46pm   2 Most recent comment from Aleksandar Vuković:Hello MartinThank you for your interest in our plugin.Please note that the only supported language is English, so make sure you translate your further comments.Can you please check if you have the fo ... Marcelo Amelia, options in servicesClosed   Amelia   Updated June 5, 2020 at 1:33pm   3 Most recent comment from [deleted]:Hello Marcelo, Thank you for your purchase. 1. There isn't a possibility to add such option that would have some impact on the service selection with the plugin's current built-in features ...