We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Cyriel Devos bookingsformClosed   Amelia   Updated May 26, 2020 at 5:01pm   4 Most recent comment from [deleted]:Hello Cyriel, I see, thank you for the explanation. Translations are done by our users, and maybe for some languages not all strings are translated. It isn't possible to change the strings in ... Jason Chong ICS linkClosed   Amelia   Updated May 26, 2020 at 4:56pm   6 Most recent comment from [deleted]:I will add it to our feature requests list so it can be considered for implementation in the future. If you have any other questions or issues feel free to open a new ticket and we will gladly help. Simon Horner Setting upClosed   Amelia   Updated May 26, 2020 at 4:40pm   4 Most recent comment from [deleted]:You are welcome, Simon. Glad to see that. If you have any other questions or issues feel free to open a new ticket and we will gladly help. andrea marucci IntegrationClosed   Amelia   Updated May 26, 2020 at 4:03pm   2 Most recent comment from Miloš Jovanović:HI andrea,Thank you for your purchase.At near future maybe Google hangouts, but there are some more features that are requested from our users that are priority at the moment.I will add your suggesti ... Amit Gupta Page scrolls down/up when clicked on categories - servicesClosed   Amelia   Updated May 26, 2020 at 3:04pm   6 Most recent comment from [deleted]:Hello Amit, I will add more payment options  (and Paytm) as well as a feature request to our list. Stay safe. If you have any other questions or issues feel free to open a new ticket and we will ... Warren Enforce time between appointmentsClosed   Amelia   Updated May 26, 2020 at 1:54pm   2 Most recent comment from [deleted]:Hello Warren, Unfortunately, it isn't possible to set a limit to the number of appointments one customer books for a day or for any time period, there isn't any such limit for that matter ... cheraitia customer infoClosed Pre-purchase questions for Amelia   Updated May 26, 2020 at 1:09pm   2 Most recent comment from [deleted]:Hi Cheraitia,Thank you for your interest in our plugin.If you mean on adding more information on the back-end calendar then something like that isn't possible at the moment. The amount of infos s ... Javier Mombiela ElementorClosed   Amelia   Updated May 26, 2020 at 12:48pm   2 Most recent comment from [deleted]:Hello Javier, I am not sure if I understood your question quite well. There is a Shortcode widget in Elementor that you can use for putting Amelia shortcode on your page. You will find this widget, ... Wendy C Williams Direct Link to a Service TypeClosed Pre-purchase questions for Amelia   Updated May 26, 2020 at 12:21pm   6 Most recent comment from Miloš Jovanović:HI Wendy,You are welcome.Best regards. meir rtl hebrewClosed Pre-purchase questions for Amelia   Updated May 26, 2020 at 12:05pm   8 Most recent comment from Miloš Jovanović:Hi Meir,It is included in the support but at the moment that is not easy as it looks.It will need to include some external libraries and then modify the code which is not proper solution because every ... trillius total nView number of people who have bookedClosed Pre-purchase questions for Amelia   Updated May 26, 2020 at 12:05pm   4 Most recent comment from [deleted]:Sure thing.Two ways how you can see this, on the calendar page on the backend when you click to the specific appointment or on the appointment page at the backend and see who has booked like https:// ... Roland Ferch Feature requestClosed Pre-purchase questions for Amelia   Updated May 26, 2020 at 11:14am   2 Most recent comment from [deleted]:Hi Roland,Thanks for your interest in Amelia.Customer can not choose the duration, the time slots are predefined by service duration, but we have Extras, with Extra you can add for example 30 minutes� ... Sajan Nair Speed ProblemsClosed   Amelia   Updated May 26, 2020 at 10:38am   6 Most recent comment from [deleted]:You are welcome, Sajan!If you have any other questions or issues feel free to open a new ticket and we will gladly help. Souphan Keodouangkham Customizing Category ListingClosed   Amelia   Updated May 26, 2020 at 10:22am   4 Most recent comment from [deleted]:You are welcome! Glad to see that. If you have any other questions or issues feel free to open a new ticket and we will gladly help. DigitalWorkshops Categories are not loading nor services, booking constantly loading.Closed   Amelia   Updated May 26, 2020 at 10:16am   4 Most recent comment from [deleted]:Hello DigitalWorkshops, Glad to see the issue is gone. Thank you for letting us know. You are welcome. If you have any other questions or issues feel free to open a new ticket and we will gladly h ...