We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Nitin Narvekar Connecting with Notion DatabaseClosed Pre-purchase questions for wpDataTables   Updated June 11, 2020 at 9:43am   7 Most recent comment from Aleksandar Vuković:Hello NitinUnfortunately, there's nothing we can do in that case.You can only connect to databases you know the connection details for:Vendor (MSSQL, MySQL, PostgreSQL), host address, database na ... Darren Frantz google calendarClosed   Amelia   Updated June 11, 2020 at 9:37am   4 Most recent comment from [deleted]:Hello Darren, Could you please tell me have you replaced the redirect URI for Amelia (Google) in your database? If yes, please re-create the employee in Amelia and then try connecting it to their Go ... Roshan Sujeebun How to add recurring appointmentsClosed   Amelia   Updated June 11, 2020 at 9:35am   2 Most recent comment from Aleksandar Vuković:Hello RoshanI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It should be included in our next update, though, which should ... Ricardo Zamora Show xx entries and Search doesn't workClosed   wpDataTables   Updated June 11, 2020 at 9:33am   8 Most recent comment from Aleksandar Vuković:Oh, right, sorry RicardoYeah, you will need to do it again once the plugin updates.With every update, this has a chance to stop working again. Since we don't know with which plugin the bootstrap ... Philip Darville Time Slot HoursClosed   Amelia   Updated June 11, 2020 at 9:27am   3 Most recent comment from [deleted]:Hello Philip Darville,Thank you for your purchase. Glad to see you managed to find a solution for the issue you had. Thank you for letting us know. If you have any other questions or concerns feel ... Frans Bosman custom fieldsClosed   Amelia   Updated June 11, 2020 at 8:50am   2 Most recent comment from Aleksandar Vuković:Hello FransYou can add hyperlinks only to the "Text Content" custom field. So, you'll need to add that field as well. Something like this:And in front-end it will look like this: Mat Private TicketClosed   Amelia   Updated June 11, 2020 at 8:49am   3 Most recent comment from [deleted]:Hello Mat, Glad to see you received a response! Thank you for letting us know.It isn't the case that  we are responding differently for private and public tickets. We don't look if it is ... Roshan Sujeebun User with "Amelia Manager" role cannot add coupon while making an appointment in the backend admin profile.Closed   Amelia   Updated June 11, 2020 at 8:08am   2 Most recent comment from [deleted]:Hello Roshan,1. Coupons can be used for online front-end booking only, so there isn't a possibility to add coupons while booking on the back-end in Amelia with its current built-in features. You ... Craig Mullock LocationClosed   Amelia   Updated June 10, 2020 at 6:02pm   13 Most recent comment from Aleksandar Vuković:Hi again CraigI'll quote you real quick:I’m under the impression my clients need to make a booking through Amelia calendar 1st, get the confirmation email of the booking with the customer pane ... Carsten Kaestner Charts FilterClosed   wpDataTables   Updated June 10, 2020 at 5:42pm   2 Most recent comment from Aleksandar Vuković:Hello CarstenThank you for your purchase.If you want the charts to follow table filtering, then both the page and the chart need to be displayed on the same page. Also, for the filters to be shown, th ... samhaiden Front end editingClosed   wpDataTables   Updated June 10, 2020 at 4:38pm   2 Most recent comment from Aleksandar Vuković:Hello samhaidenThank you for your purchase.Unfortunately, only one MySQL table can be edited at a time. Queries from multiple tables with joins cannot be used as an editable feature, since SQL UPDATE ... Perla Humphrey Custom JS not workingClosed   wpDataTables   Updated June 10, 2020 at 4:17pm   8 Most recent comment from Aleksandar Vuković:Alright, PerlaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Aaron Email NotificationsClosed   Amelia   Updated June 10, 2020 at 2:55pm   4 Most recent comment from [deleted]:Hello Aaron,If you haven't added maybe a plugin for this purpose - sending email - on your website, then please check this out with the hosting, maybe they have changed something on the server ... Georg Großmann showing available employees todayClosed   Amelia   Updated June 10, 2020 at 1:44pm   8 Most recent comment from Aleksandar Vuković:I surely hope so GeorgThanks for providing the feedback, I believe it will be useful for our other customers as well. empirega ServicesClosed   Amelia   Updated June 10, 2020 at 12:50pm   2 Most recent comment from [deleted]:Hello empirega, If you are talking about multiple customers in one booking, that can be achieved if you set up the Maximum capacity of a service to be 50 and enable the option Show "Bringing anyone ...