We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Deborah SMS notfications not rechargingClosed   Amelia   Updated June 15, 2020 at 11:37am   4 Most recent comment from [deleted]:Hi Deborah,The newest plugin version is 2.7. You need to have to installed version 2.7. in order to recharge SMS balance, because we have changed the payment provider for recharging balance. Tristan Knapp IS SMS Reloading Fixed?Closed   Amelia   Updated June 15, 2020 at 11:35am   2 Most recent comment from Miloš Jovanović:HI Tristan,Thank you for your purchase.Sorry for late response, we are not working on weekends.Yes, this is fixed in our latest 2.7 version so please update the plugin and then you can recharge the S ... Wojciech Frycz Reccuring appointmentsClosed   Amelia   Updated June 15, 2020 at 11:34am   9 Most recent comment from [deleted]:Hello Wojciech Frycz, Apologies for replying late, we are not working on weekends. You are welcome. Thank you for the clarification. I see now after further investigation, it seems like when some ... Javier Mombiela Facebook AppointmentsClosed   Amelia   Updated June 15, 2020 at 11:07am   4 Most recent comment from [deleted]:You are welcome, Javier. It isn't planned so it won't be any time soon, unfortunately. I will add your email to the wait list for this feature request. If you have any other questions or c ... kriscii SMS Opt OutClosed   Amelia   Updated June 15, 2020 at 11:05am   6 Most recent comment from Aleksandar Vuković:Hello again ChrisSure, you can see the change log here:https://wpamelia.com/changelog/ Deepak Dhamuria Enable CaptchaClosed   Amelia   Updated June 15, 2020 at 11:03am   4 Most recent comment from [deleted]:Hello Kevin,Unfortunately no, there are not hidden fields available or any other way to prevent spam with the Amelia's current built-in features. We have reCaptcha in our to-do list, but for n ... Hanneke Kllaassen Appointment creation is not finalizedClosed   Amelia   Updated June 15, 2020 at 11:00am   3 Most recent comment from [deleted]:Hello Hanneke Klaassen, Thank you for your purchase and apologies for replying late, we are not working on weekends. Glad to see the issue is gone, thank you for letting us know. If you want to use ... ismael Total_persons and couponClosed   Amelia   Updated June 15, 2020 at 10:54am   13 Most recent comment from [deleted]:Hello Ismael,We recharged your SMS balance. Please note that we fixed this issue in the latest update of Amelia, version 2.7, so if you have updated the plugin you can recharge SMS balance in the b ... Christian Lara Disable option of select employeeClosed   Amelia   Updated June 15, 2020 at 10:29am   4 Most recent comment from Aleksandar Vuković:Hi again Christian.You can hide the employee's section from front-end with this CSS: div.am-select-service > form > div.el-form-item.am-select-employee-option { display: none !important; } As for ... Nemanja Bogdanovic pricingClosed   Amelia   Updated June 15, 2020 at 10:16am   4 Most recent comment from [deleted]:You are welcome, Nemanja. Apologies for replying late, we are not working on weekends. We have this in our feature requests list and I will add your vote to it, but for now that feature isn't p ... Astrid Storey Storey UpgradeClosed   Amelia   Updated June 15, 2020 at 10:12am   2 Most recent comment from Aleksandar Vuković:Hello AstridThank you for your purchase.If you activated the license in Amelia settings, the plugin should auto-update.If it doesn't, you will need to deactivate and delete Amelia from your Plugi ... Angelo timeslotClosed   Amelia   Updated June 15, 2020 at 9:50am   4 Most recent comment from Aleksandar Vuković:Hello Angelo1. The plugin has around 27MB in wp-content/plugins/ameliabooking/ folder. I'm not sure if you're referring to your database, but Amelia creates 40 tables there, which use a lot ... Jose Are fully automated Bookings possible for coaching/teaching services?Closed   Amelia   Updated June 15, 2020 at 9:43am   4 Most recent comment from Aleksandar Vuković:Will do, JoseI have forwarded that to our development team, so they can take a look at it as a feature suggestion for one of our future updates. Trevor Website integrationClosed Pre-purchase questions for Amelia   Updated June 15, 2020 at 9:33am   2 Most recent comment from Miloš Jovanović:Hi Trevor,Thank you for your inquire.Sorry for late response, we are not working on weekends.Our plugin is a WordPress plugin so it will only work on WordPress environment.Best regards. Oran Band Multiple Cell changes (Font, links etc.)Closed   wpDataTables   Updated June 15, 2020 at 9:32am   2 Most recent comment from Aleksandar Vuković:Hello OranThank you for your purchase.1. You could do it with some custom CSS only. You would need to apply the custom font like this: .wpDataTablesWrapper table.wpDataTable tr.even td, .wpDataTablesW ...