We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

sakthi Employee Panel similar to Customer PanelClosed Pre-purchase questions for Amelia   Updated June 10, 2020 at 11:51am   7 Most recent comment from Miloš Jovanović:HI sakthi,The pleasure is all mine.Have a great day!Best regards. Helmut Berger Add more Characters to Service Description and employee noticeClosed   Amelia   Updated June 10, 2020 at 11:19am   2 Most recent comment from Aleksandar Vuković:Hello Daniel.You can go to ../wp-content/plugins/ameliabooking/src/Domain/ValueObjects/String/Description.php and increase the MAX_LENGTH property.That should do it. Georg Großmann service durationClosed   Amelia   Updated June 10, 2020 at 11:18am   6 Most recent comment from [deleted]:Thank you for understanding!Hello Georg, You are welcome. Glad to see it worked. 1. There isn't a possibility to hide the ending time of a time slot in Amelia with its current built-in features ... Hubert CAMPAN Feature request: Real user planningClosed   Amelia   Updated June 10, 2020 at 11:00am   4 Most recent comment from [deleted]:You are welcome!I see, you are talking about the Calendar page. Unfortunately, there isn't a possibility to have that page/view on the front-end, in the Customer panel. I will add it as a feature ... Wien Appointment bookingClosed   Amelia   Updated June 10, 2020 at 10:52am   6 Most recent comment from Aleksandar Vuković:Hello SilviaCan you tell me how I can replicate the issue with the Gutenberg block?I went into the "Booking page" page, and added a classic block. There, it works fine:In your screenshot, however, I ... Gentjan User interfaceClosed Pre-purchase questions for Amelia   Updated June 10, 2020 at 10:50am   2 Most recent comment from Miloš Jovanović:Hi Gentjan,Thank you for you inquire.Can you please describe me more or send me link of that booking form, or short video, so I can take a look.Best regards. Tyrone HUSSEINI About multiple locationsClosed Pre-purchase questions for Amelia   Updated June 10, 2020 at 10:29am   4 Most recent comment from [deleted]:Hi Tyrone Husseini,You are welcome.1) Probably in a couple of weeks Front-end employee panel will be released. 2) Unfortunately employee will not have option to export list of customers at the mome ... Carsten WooCommerce integration only for non-free servicesClosed   Amelia   Updated June 10, 2020 at 10:00am   6 Most recent comment from [deleted]:Yes, because of the many settings there are in the back-end, we added some to the database. Glad to see that it worked for you If you have any other questions or concerns feel free to open a new tick ... daniel Translate emailsClosed Pre-purchase questions for Amelia   Updated June 10, 2020 at 9:39am   2 Most recent comment from [deleted]:Hi Daniel,Thank you for your interest.Unfortunately we do not have option for translating notifications. Plugin is translatable but for WPML the dynamic strings ca not be in two languages at the same ... Billy Martin Sharing to Social mediaClosed Pre-purchase questions for Amelia   Updated June 10, 2020 at 9:16am   2 Most recent comment from Miloš Jovanović:HI Billy,Thank you for your inquire.Sorry to disappoint you but unfortunately social links are not possible to achieve with the plugin built-in features at the moment.Best regards. Amit Gupta Calendar + Time ViewClosed   Amelia   Updated June 10, 2020 at 9:12am   4 Most recent comment from Aleksandar Vuković:Hello AmitYou can set the Service capacity to be 4, and make sure your Appointment Settings look like this:This way you will achieve what you described. 4 customers will be able to book the same appoi ... Mary Jo Staebler API for custom developmentClosed Pre-purchase questions for Amelia   Updated June 10, 2020 at 9:02am   2 Most recent comment from [deleted]:Hi Mary Jo Staebler,Thank you for your interest in our plugin.We have API Routes for the Amelia app, but most of them are protected depends on of the permissions that is set in WordPress Accounts. Yo ... Lyra Incorrect timeClosed   Amelia   Updated June 10, 2020 at 8:58am   4 Most recent comment from [deleted]:Glad to see that!If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Jack Individual Service PagesClosed Pre-purchase questions for Amelia   Updated June 10, 2020 at 8:45am   2 Most recent comment from Miloš Jovanović:Hi Jack,Thank you for your inquire.Here’s the list of all our shortcodes: For Step-by-Step Booking Wizard view:[ameliabooking] if you want to show the basic Step-by-step Booking wizard,[ameliabook ... martin Need an specific page for employeesClosed   Amelia   Updated June 10, 2020 at 8:41am   4 Most recent comment from [deleted]:No, unfortunately, that can't be achieved using webhooks or anything else in Amelia with its current built-in features. If you have any other questions or concerns feel free to open a new ticket ...